1.080 Empregos para Manager - Portugal

About Batch

At Batch we redefine the way retailers build up their logistics and last mile operations.

We know how busy it is to run a company and find the time to do all those amazing initiatives that will bring the business to the next level. Our ultimate goal is to give brands the time to focus on tasks that add real value to their business and to the planet while providing an outstanding, hyper fast and green last mile experience to their customers.

About the role

Batch is hiring an Operations Manager. The Operations team's role is responsible to manage from A to Z the retailers, warehouses and couriers' operations to provide an outstanding experience to all stakeholders involved.

The Operations Manager will be responsible for owning entire parts of operational flow, building processes to optimize operations, analysing data to understand and bridge gaps, while working closely with the rest of the company to provide best in class experiences to customers.

What you will do

Design, build and own entire parts of the operational flow

Go deep into the data to find optimisation opportunities

Hire, manage and train couriers and warehouse staff to ensure operation excellency

Support operational infrastructure optimisation such as our warehouses network and multimodal fleet

Support retailers with operational requests

Implement processes to optimize customer experience and financial efficiency

Maintain tools and dashboards to get an accurate view on operations

Build and maintain operational playbooks up to date

Work closely with the rest of the company to support a fast paced and sustainable growth

What you will need

Strong academic background

2-3 years of experience in Operations, Consulting, Finance, or equivalent

Fluency in Portuguese and Proficiency in English

Excel is your 3rd language

SQL is a super plus!

Superior problem solving skills

Comfort with working in a demanding fast-paced and changing environment

Attention to details and obsession for operational excellence

Readiness to be fully accountable for a complex operational scope

Ready to lead, disrupt and reinvent the sleep industry?

We are
Emma – The Sleep Company
. Founded in 2015, we've become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture.
Ready to shape the future of sleep with us? Let's make it happen
About The Role
We are seeking a dynamic and detail-oriented Fulfillment Manager to oversee and steer the performance of our warehousing operations in France. This role is based in Lisbon, with regular visits to our warehousing partner in France. The Supply Chain and Warehousing Manager will report directly to the Team Lead for Warehouse to Delivery for South Europe.

What you'll do:

• Operational Management:
• Oversee and manage the performance of our warehousing partner, ensuring adherence to service level agreements (SLAs) and cost management
• Manage daily interactions and work collaboratively with our logistics and last mile partners, ensuring best-in-class operational performance and partner stability and reliability
• Ensure a cost-effective logistic and last mile setup, finding the right balance between cost efficiency and high quality
• Drive efficiency across inbound, storage, picking, and shipping operations
• Manage outbound capacities in collaboration with carriers and last-mile managers
• Address and resolve warehousing operational challenges, including issues related to wrong items, incomplete deliveries, and damaged goods
• Continuous Improvement:
• Have full ownership of the continuous improvement projects of your logistics partners
• Measure and improve logistics and last mile KPIs, challenging the status quo and ensuring enough flexibility for off-peak and peak periods
• Collaboration and Communication:
• Be an active collaborator in the product life cycle decision-making and team up with internal stakeholders in product launches and phase-in and out products
• Interact with key internal teams like Production to Deliver, S&OP, Transportation, as well as our country teams
• Approve invoices and communicate results company-wide
• Operational Planning:
• Understand volume seasonality and adjust capacities accordingly

Who we are looking for:

• A degree in Business Administration, Supply Chain, Economics, Engineering, or a related subject area
• 2+ years of experience working in Supply Chain Management for the FMCG/E-commerce/Retail industries
• Strong, out-of-the-box thinker with great business judgment who creates outstanding solutions for complex problems
• Ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment
• Analytical, data-driven, and able to break down complex problems into smaller, actionable ones. Driven by continuous improvement
• Independent, responsible, and structured way of working and thinking in a process-oriented way
• Excellent communicator who easily manages various stakeholders
• Team player with excellent English and French skills (further foreign language skills are an advantage, e.g., German, Italian)
• Entrepreneurial mindset and willingness to "roll up your sleeves." Ability to keep a holistic overview, structure complex problems, and link cross-teams business implications

What we offer:

• Discounts on our top-notch products;
• Health insurance, including dentist;
• 24 days holidays/year +1 day/year at Emma (máx. 29 days);
• Pet-friendly environment, where you can bring your furry desk buddy;
• The opportunity to collaborate with multinational teams;
• Exciting events that aren't just team-building exercises but opportunities to create epic memories;
• All the tools you need to grow and ownership from the beginning.

Become an Emmie

Emma is transforming the world of sleep -
and we want the highest-performing people to help us pull it off.
We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible

About Consulty Real Estate

Consulty Real Estate is a licensed real estate agency operating in Portugal. We are growing fast and we're looking for someone who wants to grow with us.

We work with international clients, luxury real estate and real estate investors across Portugal.

We are a new, fast growing player in the Portuguese real estate market, bringing technological know-how, operational discipline, and an international standard of client service that is fast, transparent and structured.

We are now hiring an Operations Manager / Coordinator to join our team.

What you will do

• Client onboarding

Own the first steps of the client journey: welcome new buyers, manage their onboarding journey, keep them confident and informed, and be the first point of contact for early questions.

• Contracts & paperwork

Manage and coordinate the real estate transaction documentation and the legal process – ensure correctness of all the paperwork and make sure the legal process is running smoothly and on time.

• Process building, organization & project management

Organise processes across CRM / communication channels / spreadsheets. Track deadlines and next steps so nothing is lost.

• Real estate project research

Research new developments on the market and organize the information clearly for internal use.

• Content support

Managed social media of the company – help create content aligned with company tone of voice and strategic messaging. Help grow the social media base.

• Executive assistance

Support management with ad-hoc and recurring tasks (coordination of meetings, bookings, follow-ups).

What we're looking for

• Extreme attention to detail and high speed of execution.

• Strong personal organization and discipline.

• Confident working proficiency in
English
, both written and verbal

• Knowledge of 
Portuguese
 
is a big plus

• Readiness to learn the specific of the real estate market in Portugal.

• Solid Excel / spreadsheet skills and ability to work with AI tools.

• Location: Portugal. Lisbon is a plus.

What we offer

• Remote work format

• Flexible schedule – we are open to discuss different schedule options

• Compensation directly linked to your responsibility level and contribution

• In case of good performance, eligibility for a bonus tied to % of commission on closed deal

Referrals are very welcome. If you know someone who could be a strong fit, please forward this post.

Meet Your Host
is a growing company dedicated to the professional management of short-term rental properties in Lisbon. We manage an expanding portfolio of apartments with high standards of quality and hospitality, ensuring a 5-star experience for every guest and a transparent, profitable service for each owner.

We are now looking to strengthen our structure with an
Operations Manager
experienced in
Short-Term Rentals / Property Management
. You'll work
side by side with the General Manager
, playing a key role in the company's daily operations and continuous growth.

Main Responsibilities:

a. Operations Management

• Plan and coordinate a 7+ person team covering cleaning, maintenance, and guest support.
• Oversee daily operations: check-ins/check-outs, inspections, supplier coordination.
• Implement service standards and procedures to ensure operational excellence.

b. Customer Support & Problem Solving

• Oversee guest and owner relations, ensuring smooth communication and top-tier service.
• Quickly identify and resolve operational incidents or guest issues.

c. Pricing & Revenue Management

• Monitor property performance and adjust rates using Channel Manager and Price Labs.
• Develop yield strategies aligned with market demand and seasonality.

d. Business Development

• Identify new property opportunities and strategic partnerships.
• Support the company's growth and expansion efforts.

e. Quality Control & Standards

• Monitor guest satisfaction and operational performance.
• Conduct regular property audits and process reviews.

f. Administrative & Back Office Support

• Handle invoicing, reservation reconciliation, and general admin support.
• Collaborate closely with the finance and operations.

g. Technology & Process Optimization

• Manage and improve the use of internal tech tools (ERP, Channel Manager, Price software).
• Drive continuous process improvement and organizational efficiency.

h. Marketing & Communication

• Support website and social media management.
• Ensure brand consistency in all communication with guests and owners.

Profile

• Proven experience in
  short-term rental operations or hospitality management
  .
• Strong
  leadership, organization, and problem-solving skills
  .
• Familiar with
  revenue management tools, channel managers
  , and automation systems.
• Excellent communication in
  Portuguese and English
  .
• Self-driven, detail-oriented, and results-focused.

We Offer

• Integration into a solid, growing company.
• Dynamic, collaborative environment focused on operational excellence.
• Competitive compensation package aligned with experience and performance.
• Real opportunity for professional growth within
  Meet Your Host
  .

Send your CV to

with the subject
"Operations Manager – Short-Term Rentals"

Job Title:

Operations Manager - Airline - SP/EN_WFO_Lisbon

Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Essential Functions/Core Responsibilities

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
• Create and maximize relationships with client partners
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
• Attend business reviews with the client
• Handle a team of team leaders

Candidate Profile

• Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
• Call center experience preferred
• Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
• Work well under pressure and follow through on items to completion while maintaining professional demeanor
• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Eligibility Criteria for internal candidates

• Current job tenure: at least 6 months in Concentrix as a Senior Team Leader
• Exemplary record: no sanctions in the last 6 months AND less than 5% unjustified absenteeism in the last 3 months
• Achievement of objectives: more than 80% of project performance objectives met during the last 3 months
• Language(s): specify SP C2 + EN B2
• Work arrangement: WFO

Career Framework Role

Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements:

English, Spanish

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R

We are seeking an experienced and highly organised Operations Manager with a strong background in technology and an interest in crypto/finance to oversee and streamline operations across technical, digital, and business domains.

This is a hybrid role based in Fuseta (Olhão, Algarve), supporting the personal brand and ventures of a global entrepreneur active in mining, finance, and media. The ideal candidate will combine business acumen with technical expertise, have at least 5 years of professional experience, and demonstrate strength in systems thinking, problem-solving, and execution.

Key Responsibilities

• Technical & IT Oversight: Manage digital tools, devices, online accounts, backups, updates, and troubleshoot technical issues.
• Crypto & Digital Assets Support: Monitor wallets, exchanges, and digital security protocols; assist with research and coordination in blockchain/crypto-related initiatives.
• Business & Project Coordination: Support personal and business ventures, ensuring alignment with deadlines and deliverables.
• Social Media & Digital Brand: Assist in scheduling and managing content across LinkedIn, X, and Instagram in collaboration with a creative team.
• Admin & Scheduling: Manage inboxes, appointments, travel logistics, and digital filing systems.
• Systems & Tools Management: Maintain Trello boards, calendars, shared docs, dashboards, and productivity platforms.

Requirements

• Minimum 5 years of professional experience in operations, EA, or technology/business management.
• Formal qualification or proven expertise in IT, technology, or related field (crypto/blockchain familiarity is a strong plus).
• Strong IT skills across Mac, iPhone, cloud storage, and productivity apps.
• Excellent written and spoken English.
• High levels of discretion, initiative, and accountability.
• Comfortable navigating complexity across personal, business, and digital domains.

Job Type: Full-time

ROLE:

- Production planning and organization to meet the company's strategy and quality standards;

- Ensure the necessary materials to fulfill production orders and control costs;

- Monitor equipment maintenance and ensure that it is being done correctly;

- Work closely with the Marketing and Finance managers in order to be aligned with the amount of sales, deadlines and company goals.

QUALIFICATIONS:

- Degree in Engineering, Management, Economy or similar;

- Excellent leadership, planning, communication, persuasion and negotiation skills;

- Experience in a manufacturing environment;

- Excellent problem-solving skills and ability to work independently;

- Good command of Excel and ERP for controls;

- High sense of responsibility, initiative, and organization.

OFFER:

- Being a major growth driver in a startup growing exponentially;

- Young, fast-paced and dynamic work environment;

- Schedule flexibility and possibility of hybrid work (after training period)

- Employee discounts, health insurance, gym membership and other benefits.

- On-site position in Cacém – Sintra

Zumub is committed to promoting equal opportunities and welcomes applications from all qualified individuals, regardless of gender, age, disability, sexual orientation, race, religion, or belief.

Tipo de oferta: Período Integral

Do you want to be part of a strategic project, focused on innovation and excellence, delivering client value? Are you prepared to be part of the Lisbon Regional Delivery Hub? The Lisbon hub differentiates from other hubs by partnering with consulting teams across Europe to deliver client value through technical expertise, innovation and streamlined solutions.

The Lisbon hub is a Willis Towers Watson hub of excellence that supports WTW's consulting operations in the United Kingdom (UK) and Western Europe (WE). Working in close partnership over the last 12 years with consulting teams, software developers and business specialists, the Lisbon hub has grown into a 175 - colleague operation through strong commitment to operational excellence, value creation, client focus, integrity and respect.

Together we transform tomorrows. In "Corporate Risk and Broking" we support companies in effective risk and insurance management. Considering clients corporate goals, we develop robust and economical strategies to mitigate risks, transferring it to insurers.

The Role

The
Performance and Operations manager
will help the Broking Operations Leader by overseeing and managing various projects that enhance workflow efficiency, automation, financial management, and other special initiatives.

Project Planning and Management:

• Plan, execute, and oversee projects related to workflow optimization, automation savings and special initiatives
• Develop project plans, including defining scope, setting milestones, and establishing timelines.
• Coordinate with cross-functional teams to ensure project alignment with business objectives.
• Have a global overview of the occupancy/allocation of the resources
• Facilitate and promote regular sessions to agree with service leaders on the best resource allocation
• Provide Broking Leader an overview on workflows, taking action as necessary to ensure that all services are delivering work as agreed in Budget
• Monitor resource allocation to ensure that they are sufficient to meet workload demands in the various services
• Workflow
• Identify and flag to the Broking leader future resources needs (as soon as possible to actionate the recruitment process)
• Develop and monitor metrics for all services

Financial Management Support

• Send reports to our stakeholders every month and clarify any doubts
• Support on the LSC Budget and monthly monitoring of costs and revenues
• Automation Initiatives:
• Monitor the effectiveness of automation solutions and make adjustments as necessary

The Requirements

• Experience in Operations management
• Experience in develop and track KPI´s
• Experience in Process Improvement
• Strong analytical skills
• Communication Skills: Excellent verbal and written communication skills for effective stakeholder engagement.
• Interpersonal Skills: Strong relationship-building skills to work collaboratively with diverse teams.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with database management.

In addition to our attractive remuneration package, we offer:

• Work-life balance
  – mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Nevertheless, team meetings and joint brainstorming sessions on site are not neglected. Hybrid working is more than just a buzzword for us
• Monetary benefit
  – An attractive, performance-related remuneration system including company pension scheme.
• Internationality
  – An international management consultancy and the security of a global corporation with renowned customers.
• Development opportunities
  – A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.
• Cooperation
  – learning from each other and making decisions together, collegial, appreciative and dynamic.
• Customer contact
  – quickly take responsibility

Mission

Ensure seamless operational execution in the Iberia market by overseeing day-to-day operations, ensuring SLA compliance, coordinating with local providers, and driving performance improvements through data, processes, and team management.

FUNCTIONS AND RESPONSIBILITIES

You will be responsible for:

● Lead and mentor a team of Market Operations Specialists.

● Oversee day-to-day operations across departments to ensure operational goals are met.

● Plan and conduct regular on-site inspections to assess fleet conditions, driver performance, and service execution.

● Report any observed incidents to the relevant departments and ensure corrective actions are implemented.

● Monitor KPIs and service-level agreements (SLA), proactively identifying non-compliance and launching corrective actions.

● Plan and execute adjustments to existing live operations, including vehicle, route, or frequency changes.

● Coordinate and execute operator replacements when required, ensuring a smooth operational transition.

● Support project delivery and ensure timely execution of cross-departmental initiatives.

● Manage client expectations through clear, professional communication and fast issue resolution.

● Anticipate and manage external events or client schedule changes that may impact routes, adjusting operations accordingly.

● Ensure all local operations follow standardized global processes, SOPs, and escalation protocols.

● Collaborate closely with Global Routing, Traffic Control, and Provider Success to align market operations with global standards.

● Develop and validate operational studies such as, new route viability analysis, route restructuring, merging, or suppression and efficiency

● Pricing updates and negotiations linked to operational changes

● Own onboarding projects for new clients interfacing with internal and external clients.

● Define priorities, allocate responsibilities, and ensure timely execution of tasks.

● Ensure the team conducts regular field inspections, maintains accurate records, and communicates effectively with other departments.

● Promote a culture of ownership, accountability, and data-driven decision-making.

REQUIREMENTS AND VALUES

● Minimum 5 years in operations, logistics, mobility, or transportation management (preferably in tech-enabled services).

● Degree in Operations Management, Business Administration, or related field.

● Proficiency in English and Portuguese required; Spanish is a plus .

● Proficiency with tools such as Excel/Sheets, Power BI, and operational platforms (e.g., routing, ticketing, CRM).

● Proven experience managing teams and stakeholders.

● Familiarity with KPIs such as punctuality, occupancy, and SLA compliance.

● Strong analytical and problem-solving abilities.

● Focused on the Ride spirit (proactive, dynamic, user-oriented and results-driven).

● Highly adaptable and flexible in changing environments.

● Excellent organizational skills and attention to detail.

● Working under stress and in a highly demanding environment.

LABOUR CONTRACT

● Type of Contract: Permanent contract, with a 6-month probationary period.

● Office location: Praça Alvalade 6, 4º direito, Lisboa.

● Flexible work: Adherence to Busup's Flexible-Remote work policy (currently allowing 2 remote workdays per week).

● Compensation: Competitive package including meal allowance.

● Equipment: Full work setup (laptop and necessary software licenses).

● Benefits: 23 working days of annual leave, plus half a day off on your birthday.

● Health insurance coverage.

● Multicultural and dynamic environment, offering growth opportunities and real impact on the business.