4 Empregos para Apoio Ao Cliente - Portugal

Operations Team Lead – French C2 + English B2 (On-site, Lisbon)

We’re looking for a dynamic and experienced Operations Team Lead to manage a team of French-speaking customer experience associates in a fast-paced, international contact center environment.
This position is based on-site in Lisbon , and candidates must already live in Lisbon or be willing to relocate .
As a Team Lead, you’ll play a key role in coaching your team, ensuring performance excellence, and maintaining a strong, collaborative team culture.

• Lead and oversee daily operations for a team of French-speaking customer service associates, ensuring service quality and efficiency.
• Monitor performance metrics (quality, attendance, productivity) and take corrective action when needed.
• Coach, motivate, and develop team members to help them achieve individual and team goals.
• Handle customer escalations in both French and English, delivering prompt and professional solutions.
• Foster a positive, inclusive, and results-driven work environment.
• Conduct regular team meetings to communicate updates, celebrate achievements, and address challenges.
• Ensure compliance with company policies, SLAs, and quality standards.
• Collaborate with internal departments to enhance operational effectiveness and customer experience.
• Manage attendance, scheduling, and adherence to support smooth day-to-day operations.

• Education: Associate’s degree or equivalent preferred.
• Experience: 2–4 years in operations, customer service, or team leadership.
• Preferred: Prior experience as a Team Leader in a Call Center or BPO environment .
• Languages: French (C2) and English (B2) required.
• Proven experience in team coaching, performance management, and continuous improvement .
• Strong leadership, communication, and problem-solving skills.
• Ability to multi-task, prioritize effectively, and work under pressure .
• Flexibility to work rotating shifts when required.

• Base Salary + Performance Bonus: €1,100 - €1,700 per month
• Meal Allowance
• Permanent Contract with Health Insurance
• Relocation Package available for candidates moving from abroad

• A people-centered leadership style focused on motivation and empowerment.
• A passion for operational excellence and customer success.
• A proactive, analytical mindset and problem-solving approach.
• A collaborative spirit with a focus on teamwork and performance.

• Location: On-site in Lisbon (mandatory)
• Schedule: Full-time, flexible shifts

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Operations Team Lead – Italian C2 + English B2 (On-site, Lisbon)

We’re looking for an experienced and motivated Operations Team Lead to manage a team of Italian-speaking customer experience associates in a dynamic, fast-paced contact center environment.
This role is based on-site in Lisbon , and candidates must currently live in Lisbon or be open to relocation .
You’ll be responsible for guiding your team to deliver outstanding customer experiences, meet performance goals, and maintain a positive, people-focused culture.

• Lead and supervise daily operations for a team of Italian-speaking customer service associates to ensure performance and quality targets are achieved.
• Monitor key performance metrics (quality, attendance, productivity) and implement improvement actions when necessary.
• Coach, mentor, and develop team members through structured feedback, training, and performance evaluations.
• Handle escalated issues in Italian and English, ensuring timely and professional resolutions.
• Foster a positive, collaborative, and high-performing team environment.
• Organize team meetings to share updates, recognize achievements, and discuss performance trends.
• Ensure compliance with company policies, SLAs, and performance standards.
• Collaborate cross-functionally with other teams to streamline operations and improve the customer journey.
• Oversee attendance, scheduling, and adherence to support smooth day-to-day operations.

• Education: Associate’s degree or equivalent preferred.
• Experience: 2–4 years in operations, customer service, or team leadership.
• Preferred: Previous experience as a Team Leader in a Call Center or BPO environment .
• Languages: Italian (C2) and English (B2) required.
• Proven record in team coaching, performance management, and process improvement .
• Excellent communication, organizational, and leadership skills.
• Ability to multi-task, prioritize, and remain calm under pressure .
• Flexibility to work rotating shifts as needed.

• Base Salary + Performance Bonus: €1,100 - €1,700 per month
• Meal Allowance
• Permanent Contract with Health Insurance
• Relocation Package available for candidates moving from abroad

• A leadership style that motivates, empowers, and supports your team.
• A passion for people management and exceptional customer service.
• A proactive, data-driven mindset with a focus on results.
• A collaborative spirit and drive for continuous improvement.

• Location: On-site in Lisbon (mandatory)
• Schedule: Full-time, flexible shifts

#OperationsTeamLead #ItalianJobs #LisbonJobs #HiringNow #CustomerService #Leadership #TeamLeader #OperationsManagement #BPOJobs #CallCenterJobs #RelocationOpportunity #LisbonCareer #BilingualJobs #NowHiring #JobInPortug

We’re looking for a motivated and experienced Operations Team Lead to manage a team of customer experience associates in a fast-paced contact center environment.
This position is based on-site in Lisbon — candidates must currently live in Lisbon or be willing to relocate .
You’ll be responsible for driving team performance, ensuring service excellence, and creating a positive, results-oriented work culture.

• Lead and supervise daily operations for a team of customer service associates to meet targets and quality standards.
• Monitor and analyze performance metrics (quality, productivity, attendance) and implement improvement actions when needed.
• Coach, mentor, and develop team members through regular feedback sessions and performance reviews.
• Handle customer escalations and provide guidance to ensure timely and effective resolutions.
• Promote a positive and motivating team environment focused on collaboration, accountability, and recognition.
• Conduct team meetings to communicate updates, share best practices, and drive engagement.
• Ensure compliance with company policies, service level agreements (SLAs), and performance standards.
• Collaborate with cross-functional teams to enhance operations and customer satisfaction.
• Oversee attendance, scheduling, and workforce adherence to maintain smooth day-to-day operations.

• Education: Associate’s degree or equivalent preferred.
• Experience: 2–4 years in operations, customer service, or team leadership.
• Preferred: Experience as a Team Leader in a Call Center or BPO environment .
• Languages: German (C2) and English (B2) required.
• Proven track record in coaching, performance management, and process improvement .
• Excellent communication, leadership, and problem-solving skills.
• Strong ability to multi-task, prioritize, and stay organized under pressure .
• Flexibility to work rotating shifts as needed.

• Base Salary + Performance Bonus: €1,100 – €1,700 per month
• Meal Allowance
• Permanent Contract with Health Insurance
• Relocation Package available for candidates moving from abroad

• A people-first leadership style focused on motivation and growth.
• A passion for achieving excellence in customer experience and team results.
• A data-driven mindset with the ability to identify opportunities and drive improvement.
• A strong sense of ownership, accountability, and collaboration.

• Location: On-site in Lisbon (mandatory)
• Schedule: Full-time, flexible shifts