31.144 Empregos em Portugal

Operations Team Lead – Italian C2 + English B2 (On-site, Lisbon)

We’re looking for an experienced and motivated Operations Team Lead to manage a team of Italian-speaking customer experience associates in a dynamic, fast-paced contact center environment.
This role is based on-site in Lisbon , and candidates must currently live in Lisbon or be open to relocation .
You’ll be responsible for guiding your team to deliver outstanding customer experiences, meet performance goals, and maintain a positive, people-focused culture.

• Lead and supervise daily operations for a team of Italian-speaking customer service associates to ensure performance and quality targets are achieved.
• Monitor key performance metrics (quality, attendance, productivity) and implement improvement actions when necessary.
• Coach, mentor, and develop team members through structured feedback, training, and performance evaluations.
• Handle escalated issues in Italian and English, ensuring timely and professional resolutions.
• Foster a positive, collaborative, and high-performing team environment.
• Organize team meetings to share updates, recognize achievements, and discuss performance trends.
• Ensure compliance with company policies, SLAs, and performance standards.
• Collaborate cross-functionally with other teams to streamline operations and improve the customer journey.
• Oversee attendance, scheduling, and adherence to support smooth day-to-day operations.

• Education: Associate’s degree or equivalent preferred.
• Experience: 2–4 years in operations, customer service, or team leadership.
• Preferred: Previous experience as a Team Leader in a Call Center or BPO environment .
• Languages: Italian (C2) and English (B2) required.
• Proven record in team coaching, performance management, and process improvement .
• Excellent communication, organizational, and leadership skills.
• Ability to multi-task, prioritize, and remain calm under pressure .
• Flexibility to work rotating shifts as needed.

• Base Salary + Performance Bonus: €1,100 - €1,700 per month
• Meal Allowance
• Permanent Contract with Health Insurance
• Relocation Package available for candidates moving from abroad

• A leadership style that motivates, empowers, and supports your team.
• A passion for people management and exceptional customer service.
• A proactive, data-driven mindset with a focus on results.
• A collaborative spirit and drive for continuous improvement.

• Location: On-site in Lisbon (mandatory)
• Schedule: Full-time, flexible shifts

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Operations Team Lead – Spanish C2 + English B2 (On-site, Lisbon)

We’re looking for a motivated and experienced Operations Team Lead to manage a team of customer experience associates in a fast-paced, multilingual contact center environment.
This position is based on-site in Lisbon , so candidates must currently live in Lisbon or be willing to relocate .
You’ll be responsible for leading a Spanish-speaking team, ensuring service excellence, and fostering a positive, performance-driven culture.

• Lead and supervise daily operations for a team of Spanish-speaking customer service associates to meet business targets and quality standards.
• Monitor and analyze performance metrics (quality, productivity, attendance) and take proactive steps to improve results.
• Coach, mentor, and develop team members through structured feedback and regular performance reviews.
• Handle customer escalations in both Spanish and English, ensuring timely and effective resolutions.
• Promote a collaborative and motivating environment that encourages ownership and accountability.
• Conduct regular team meetings to share updates, celebrate achievements, and discuss performance insights.
• Ensure compliance with internal policies, service level agreements (SLAs), and performance standards.
• Collaborate with cross-functional teams to optimize workflows and improve overall customer satisfaction.
• Oversee attendance, scheduling, and adherence to maintain smooth daily operations.

• Education: Associate’s degree or equivalent preferred.
• Experience: 2–4 years in operations, customer service, or team leadership.
• Preferred: Experience as a Team Leader in a Call Center or BPO environment .
• Languages: Spanish (C2) and English (B2) required.
• Proven success in coaching, performance management, and process improvement .
• Excellent communication, leadership, and problem-solving abilities.
• Strong multitasking and organizational skills with the ability to perform under pressure.
• Flexibility to work rotating shifts as needed.

• Base Salary + Performance Bonus: €1,100- €1,700 per month
• Meal Allowance
• Permanent Contract with Health Insurance
• Relocation Package available for candidates moving from abroad

• A people-first leadership style focused on motivation and growth.
• A passion for delivering high-quality customer experiences.
• A data-driven mindset and proactive problem-solving approach.
• A strong sense of accountability, collaboration, and adaptability.

• Location: On-site in Lisbon (mandatory)
• Schedule: Full-time, flexible shifts

Ready to take your leadership career to the next level?

#OperationsTeamLead #SpanishJobs #LisbonJobs #HiringNow #CustomerService #Leadership #BPOJobs #CallCenterJobs #TeamLeader #OperationsManagement #LisbonCareer #RelocationOpportunity #NowHiring #JobInPortugal

We’re looking for a motivated and experienced Operations Team Lead to manage a team of customer experience associates in a fast-paced contact center environment.
This position is based on-site in Lisbon — candidates must currently live in Lisbon or be willing to relocate .
You’ll be responsible for driving team performance, ensuring service excellence, and creating a positive, results-oriented work culture.

• Lead and supervise daily operations for a team of customer service associates to meet targets and quality standards.
• Monitor and analyze performance metrics (quality, productivity, attendance) and implement improvement actions when needed.
• Coach, mentor, and develop team members through regular feedback sessions and performance reviews.
• Handle customer escalations and provide guidance to ensure timely and effective resolutions.
• Promote a positive and motivating team environment focused on collaboration, accountability, and recognition.
• Conduct team meetings to communicate updates, share best practices, and drive engagement.
• Ensure compliance with company policies, service level agreements (SLAs), and performance standards.
• Collaborate with cross-functional teams to enhance operations and customer satisfaction.
• Oversee attendance, scheduling, and workforce adherence to maintain smooth day-to-day operations.

• Education: Associate’s degree or equivalent preferred.
• Experience: 2–4 years in operations, customer service, or team leadership.
• Preferred: Experience as a Team Leader in a Call Center or BPO environment .
• Languages: German (C2) and English (B2) required.
• Proven track record in coaching, performance management, and process improvement .
• Excellent communication, leadership, and problem-solving skills.
• Strong ability to multi-task, prioritize, and stay organized under pressure .
• Flexibility to work rotating shifts as needed.

• Base Salary + Performance Bonus: €1,100 – €1,700 per month
• Meal Allowance
• Permanent Contract with Health Insurance
• Relocation Package available for candidates moving from abroad

• A people-first leadership style focused on motivation and growth.
• A passion for achieving excellence in customer experience and team results.
• A data-driven mindset with the ability to identify opportunities and drive improvement.
• A strong sense of ownership, accountability, and collaboration.

• Location: On-site in Lisbon (mandatory)
• Schedule: Full-time, flexible shifts

Your Talent, our Vision – together we see beyond. Your start at ZEISS Vision Care. As a leading manufacturer of ophthalmic lenses, we help people around the world achieve a clearer vision – sustainable and with focus on the future.

Our products are as diverse as the career paths we offer, from tailored lenses to award-winning measurement systems.

Become part of our team and shape a future in which clear vision and professional success go hand in hand - united at an award-winning Great Place to Work.

Your Role

• Analyze (regional/segment-specific) business requirements towards the global template SAP S/4HANA system in local fit-gap analyses under leadership of deputy/hub process owners

• Steer the modification of end-to-end business processes (including process modeling) to meet FIT4 targets of harmonization and standardization and coordinate with entity business experts on preparatory efforts, like data cleansing. process modelling) towards FIT4 goals of harmonization & standardization and liaise with entity business experts on preparatory work, e.g., data cleansing

• Generate process maps and process models to illustrate adapted business processes

• Define and execute the Cut-Over strategy with a focus on data migration and roles setup and ensure a smooth transition

• Design, own test cases and conduct functional end-to-end tests in the SAP S/4HANA system

• Actively contribute to the roll-in of assigned roll-in projects in a region (mainly within a segment, and, if deemed necessary by regional hub-lead, also across SBUs/segments)

• With the training lead's coordination, assist in the formulation of training materials and, if necessary, deliver end user training

Our mission is to enable business success and make ZEISS Vision fit for the future by establishing harmonized and standardized best practice processes across ZEISS. You are an incremental part of a global project enabling business success and making ZEISS fit for the future by establishing harmonized and standardized best practice processes.

• Relevant professional experience driving business processes within Green/Brownfield tranformation programs

• Good understanding of the end-to-end business processes for plan to produce & quality management

• Understanding of ERP systems, specifically SAP S/4HANA, with an emphasis on FI/CO

• Background in the analysis of business requirements along with business process modelling

• Established history of overseeing complex projects in major international firms and with various stakeholders

• Results-focused and conceptual working style, with meticulous attention to detail

• Excellent communication skills

• Exceptional English communication skills, both spoken and written; familiarity with German or other languages is a bonus.

Your Talent, our Vision – together we see beyond. Your start at ZEISS Vision Care. As a leading manufacturer of ophthalmic lenses, we help people around the world achieve a clearer vision – sustainable and with focus on the future.

Our products are as diverse as the career paths we offer, from tailored lenses to award-winning measurement systems.

Become part of our team and shape a future in which clear vision and professional success go hand in hand - united at an award-winning Great Place to Work.

Your Role

• Analyze (regional/segment-specific) business requirements towards the global template SAP S/4HANA system in local fit-gap analyses under leadership of deputy/hub process owners

• Steer the modification of end-to-end business processes (including process modeling) to meet FIT4 targets of harmonization and standardization and coordinate with entity business experts on preparatory efforts, like data cleansing. process modelling) towards FIT4 goals of harmonization & standardization and liaise with entity business experts on preparatory work, e.g., data cleansing

• Generate process maps and process models to illustrate adapted business processes

• Define and execute the Cut-Over strategy with a focus on data migration and roles setup and ensure a smooth transition

• Design, own test cases and conduct functional end-to-end tests in the SAP S/4HANA system

• Actively contribute to the roll-in of assigned roll-in projects in a region (mainly within a segment, and, if deemed necessary by regional hub-lead, also across SBUs/segments)

• With the training lead's coordination, assist in the formulation of training materials and, if necessary, deliver end user training.

Our mission is to enable business success and make ZEISS Vision fit for the future by establishing harmonized and standardized best practice processes across ZEISS. You are an incremental part of a global project enabling business success and making ZEISS fit for the future by establishing harmonized and standardized best practice processes.

• Extensive professional experience driving business processes within Green/Brownfield transformation programs

• Good understanding of the end-to-end business processes for plan to produce & quality management

• Understanding of ERP systems, specifically SAP S/4HANA, with an emphasis on PP and QM.

• Background in the analysis of business requirements along with business process modeling

• Established history of overseeing complex projects in major international firms and with various stakeholders.

• Results-focused and conceptual working style, with meticulous attention to detail.

• Excellent communication skills

• Exceptional English communication skills, both spoken and written; familiarity with German or other languages is a bonus.

FISIOTERAPEUTA (M/F) PAREDE

Tempo Integral ou Tempo Parcial, em regime de CONTRATO DE TRABALHO ou PRESTAÇÃO DE SERVIÇOS (de acordo com a expetativa do candidato, com preferência para contratos de trabalho).

Requisitos

• Cédula Profissional da Ordem dos Fisioterapeutas / Comprovativo de Processo de Inscrição na Ordem dos Fisioterapeutas;

Perfil Pretendido

• Espírito de equipa, empatia, dinamismo e proatividade;

• Interesse em desenvolver um diagnóstico diferencial e análise da condição física e funcional;

Oferecemos

• Remuneração de acordo com a experiência;

• Atribuição de prémio anual mediante desempenho profissional individual e económico do Grupo;

• Atribuição de prémios mensais decorrentes de objetivos individuais;

• Atribuição de subsídio de deslocação a partir do momento de entrada;

• Atribuição de Seguro de Saúde a partir do 6.º mês de contrato de trabalho e a possibilidade de extensão ao agregado familiar;*

• Parceria de descontos com a Clínica Médis - Medicina Dentária para serviços relacionados com extensão ao agregado familiar;

• Formação inicial e contínua;

• Oportunidade de progressão na carreira;

• Outros benefícios por pertenceres a um Grupo Multinacional;

Sobre nós

A Clínica Médis é um grupo de Clínicas de prestígio na área da MFR e Medicina Dentária, com expressão em Lisboa e Vale do Tejo, Alentejo e Região Norte.

No coração da cidade de Lisboa, perto da emblemática Praça do Marquês de Pombal e da Avenida da Liberdade, encontra-se localizado o EPIC SANA Marquês Hotel, moderno, com quartos espaçosos e decoração contemporânea, equipados para todas as necessidades, seja em negócios ou lazer.

Para assegurar o acolhimento dos nossos Hóspedes e Clientes estamos a reforçar a nossa equipa de Front of House com um(a) Doorman.

Procuramos candidatos com o seguinte perfil:

- Experiência profissional prévia na função em unidades 4/5 estrelas);

- Boas competências de comunicação, simpatia, e orientação para o cliente;

- Elevado sentido de responsabilidade, dinamismo e espírito de equipa;

- Flexibilidade horária;

- Apresentação cuidada;

- Fluência em inglês (conhecimentos de outras línguas estrangeiras serão valorizadas);

- Carta de Condução.

Em fase de expansão, o Grupo SANA poderá proporcionar-lhe uma experiência única de crescimento e evolução na carreira.

A Agilidade é uma empresa portuguesa especializada na gestão de planos de saúde e dentários e procuramos reforçar o Departamento de Gestão de Clientes para a linha de Apoio ao cliente com alguém orientado para a melhoria contínua e inovação na experiência do cliente .

Local: Benfica, Lisboa

⌚️Horário : Full-time

O que vais fazer

• Atendimento telefónico com o objetivo fornecer suporte ao cliente no esclarecimento de questões sobre vários temas;
• Informação de produto ou como utilizar o mesmo;
• Utilizar o programa de CRM para registo de toda a informação e executar tarefas administrativas inerentes à função descrita.

Quais os requisitos e que procuramos

• Ensino obrigatório completo(12º ano);
• Língua: português nativo;
• Discurso fluente e excelente dicção;
• Capacidade de escuta ativa;
• Experiência em contato telefónico;
• Empatia e capacidade de argumentação;
• Conhecimentos informáticos na ótica do utilizador;
• Pró-ativo e dinâmico.

És fluente em Alemão e tens interesse na área das telecomunicações? Queres fazer parte de uma equipa dinâmica, com excelentes benefícios e oportunidades de crescimento? Então esta oportunidade é para ti!

Horário

• Segunda a sábado | Turnos entre as 07:00 e as 20:00
• Localização: Porto ou Lisboa

Responsabilidades:

• prestar apoio técnico de excelência aos clientes, garantindo um atendimento personalizado;
• identificar e resolver problemas técnicos, assegurando a melhor experiência ao cliente;
• trabalhar num ambiente dinâmico e inovador, com formação contínua.

Competências:

• fluência Nativa ou Avançada em Alemão;
• interesse e/ou experiência em fibra ótica e resolução de problemas técnicos (valorizado, mas não eliminatório);
• paixão por tecnologia e telecomunicações, com boas competências de TI.

Benefícios:

• salário base: 1.305€ + Bónus mensais até 500€+ Bónus trimestrais atrativos;
• subsídio de alimentação: 7,91€/di
• subsídio de transporte: 20€ s;
• seguro de saúde;
• regime híbrido (uma semana presencial, outra em teletrabalho – primeiros 6 meses presenciais).

Junta-te a nós e faz parte de uma equipa que valoriza o teu talento!

Candidata-te agora!

A Randstad tem a missão de se tornar a empresa mais equitativa e especializada de talentos a nível mundial e, por isso, reiteramos que damos as boas-vindas a pessoas com as mais diversas capacidades e experiências. Assumimos o compromisso de garantir que o nosso processo de recrutamento e contratação satisfaça as necessidades de todas as pessoas.

Caso necessites de alguma adaptação, de modo a tornar a tua candidatura ou entrevista mais confortável, por favor, não hesites em informar os/as nossos/as consultores/as de recrutamento.