301 Empregos para Teleperformance - Portugal

About the Role:

We are looking for a Customer Care & Technical Support Specialist to join a global leader in insulin delivery and diabetes technology. The mission is simple yet powerful: to improve the quality of life of people living with diabetes by providing exceptional service, empathy, and expert technical support.

Your Responsibilities:

• Provide customer care and technical assistance for innovative medical devices.
• Manage orders and renewals, ensuring compliance with procedures and regulatory standards.
• Support patients in the use of products through multiple communication channels (phone, email, chat, SMS).
• Deliver technical troubleshooting with accuracy, empathy, and attention to safety.
• Communicate clearly, professionally, and compassionately with patients and healthcare professionals.

What We're Looking For:

• Fluency in german, both spoken and written, and C1 level in English.
• Ability to support multiple European markets simultaneously.
• Previous experience in customer service or technical support, ideally within the healthcare or medical devices sector.
• Knowledge of diabetes or an interest in medical technology is a plus.
• Excellent communication, active listening, and empathy skills.
• Strong problem-solving, prioritization, and attention to detail.
• Emotional resilience and effective stress management.

What We Offer:

• The opportunity to join a dynamic, international, and supportive environment.
• Comprehensive training and ongoing professional development.
• The chance to make a real difference in patients' lives through meaningful, purpose-driven work.

If you're motivated by technology that transforms lives and thrive on delivering empathetic, high-quality support — this role is made for you

Tipo de oferta: Período Integral

Benefícios:

• Cartão/Ticket refeição
• Seguro saúde

About the Role:

We are looking for a Customer Care & Technical Support Specialist to join a global leader in insulin delivery and diabetes technology. The mission is simple yet powerful: to improve the quality of life of people living with diabetes by providing exceptional service, empathy, and expert technical support.

Your Responsibilities:

• Provide customer care and technical assistance for innovative medical devices.
• Manage orders and renewals, ensuring compliance with procedures and regulatory standards.
• Support patients in the use of products through multiple communication channels (phone, email, chat, SMS).
• Deliver technical troubleshooting with accuracy, empathy, and attention to safety.
• Communicate clearly, professionally, and compassionately with patients and healthcare professionals.

What We're Looking For:

• Fluency in italian, both spoken and written, and C1 level in English.
• Ability to support multiple European markets simultaneously.
• Previous experience in customer service or technical support, ideally within the healthcare or medical devices sector.
• Knowledge of diabetes or an interest in medical technology is a plus.
• Excellent communication, active listening, and empathy skills.
• Strong problem-solving, prioritization, and attention to detail.
• Emotional resilience and effective stress management.

What We Offer:

• The opportunity to join a dynamic, international, and supportive environment.
• Comprehensive training and ongoing professional development.
• The chance to make a real difference in patients' lives through meaningful, purpose-driven work.

If you're motivated by technology that transforms lives and thrive on delivering empathetic, high-quality support — this role is made for you

Tipo de oferta: Integral/Full-time

Benefícios:

• Cartão/Ticket refeição
• Seguro saúde

Are you motivated to create high-quality interactions with customers? Are you energized by environments that challenge your skills in impactful ways?

Join our team as a Customer Service Specialist and play a vital role in ensuring customer satisfaction.

Your Responsibilities
As a Customer Care Advisor, you will play a key role in providing our customers with the support they require. Your responsibilities will include:

• Handling incoming phone calls, emails, chats, and other communication channels
• Identifying and pursuing sales leads to contribute to company growth
• Building sustainable, trust-based relationships with our customers through open and interactive communication.
• Addressing customer concerns and resolving issues promptly and effectively.
• Adhering to procedures, guidelines, and policies to maintain service quality.
• Advising all the customers visiting our showroom located in Lisbon office.

Your Qualifications
To thrive in this role, you should demonstrate:

• Previous experience in customer support or as a Client Service Representative
• Good communication skills, with the capacity for active listening.
• Familiarity with CRM systems and best practices for efficient customer management.
• A customer-centric mindset, enabling you to respond to diverse personalities and needs.
• Effective handling of multiple tasks, prioritization, and time management skills.
• Fluent in Portuguese, with proficiency in Spanish and a good level of English.

Your Opportunities
You will be part of an international company where collaboration and mutual respect are among our core values. Teamwork and commitment are essential to the way we work. We believe in empowering people, and we support this through delegating responsibility and investing in people who want to thrive and grow in their careers. We work as one team to reach our targets, and we need your good spirit and engagement to meet our goals.

About VELUX
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.

Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.

Equal Opportunity Employer
VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.

If you're looking for a
non-typical customer support role
, this internship is for you. At Powerdot, we're not about answering calls on autopilot or ticking boxes. We're building something bigger: a future where charging your car is as easy and seamless as charging your smartphone.

That means creating charging experiences where people already spend their time whether at the supermarket, the gym, or their favorite café. And that mission starts with
great people
like you.

About Powerdot

Our mission is simple (but ambitious): Accelerate Sustainable Mobility.

We do this by investing in, installing, and operating EV chargers through a cutting-edge business model that helps businesses serve their customers better. Today, we've partnered with over 1,200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with more than 2,200 contracted locations.

We are:

Partner Obsessed – creating tailored solutions for our partners.

Problem Solvers – making EV charging simpler and more accessible.

Growth Driven – expanding our network, supporting our partners, and developing our people.

What makes this internship unique?

This is not your average support role. You won't just be handling tickets you'll be:

• Helping shape the EV charging experience for thousands of people.
• Working across borders in a multi-country operation.
• Gaining first-hand exposure to the fast-growing world of electric mobility.
• Joining a team where your ideas and curiosity are not only welcomed but celebrated.

What you'll do

• Support customers via calls and emails, always with empathy and clarity.
• Learn and use contact management and knowledge systems.
• Help investigate issues and contribute to troubleshooting.
• Escalate and prioritize critical cases to ensure smooth resolution.
• Share feedback and ideas to improve processes and customer experience.
• Document interactions and track trends that can guide our growth.

What we're looking for

• Languages
  : Fluent in Polish and English (other languages like Portuguese, Spanish, or French are a big plus).
• Empathy
  : You genuinely care about creating a great user experience.
• Communication
  : Clear, engaging, and adaptable to different channels.
• Proactivity
  : You take initiative and stay resourceful in a fast-moving environment.
• Passion for Sustainability
  : You're motivated by making a positive impact.
• Location
  : Based in Lisbon (or willing to relocate). Flexible to work rotating shifts.

What you'll gain

• Practical experience in customer experience within a high-growth international company.
• A chance to sharpen your communication and problem-solving skills in multiple languages.
• Real insight into the rapidly growing electric mobility industry.
• An environment where your ideas can help shape the way people charge their cars.

Internship Details

• Location
  : Onsite in Lisbon
• Duration
  : 3 to 5 months
• Schedule
  : 7-hour shifts between, 7 AM and 12 AM (Portuguese time), with 2 consecutive days off

Diversity & Inclusion at Powerdot

We believe the best ideas come from
different perspectives and experiences
. That's why we foster a culture of inclusion where everyone can thrive, challenge the status quo, and make a real difference.

If you're excited about electric mobility, passionate about helping people, and curious to grow in a supportive team, we'd love to hear from you.

Join us and help make sustainable mobility a reality.

Procuramos um(a) Especialista de Apoio ao Cliente trilíngue, com forte capacidade organizacional e espírito de equipa, para garantir uma experiência de excelência aos nossos clientes B2C (consumidor final online) e B2B (retalhistas, distribuidores e parceiros), tanto no mercado nacional como internacional. A pessoa ideal será empática, analítica, metódica e proativa, com experiência em ambientes dinâmicos e multiculturais.

Principais Responsabilidades:

• Apoio ao Cliente (B2C e B2B):
• Responder a pedidos de informação, reclamações e dúvidas através de e-mail, telefone, chat e plataformas CRM.
• Acompanhar todo o processo de compra, entrega e pós-venda (devoluções, trocas, reembolsos).
• Assegurar o suporte administrativo a contas B2B (encomendas, logística, faturação).

Suporte à Gestão de Contas B2B:

• Apoiar a equipa de vendas e key account managers na gestão diária dos clientes empresariais.
• Acompanhar pedidos, entregas, prazos e comunicações de seguimento com distribuidores e parceiros.
• Garantir a articulação com as equipas de logística, armazém e comercial.

Tarefas Operacionais e Administrativas:

• Atualizar e manter registos de clientes nos sistemas CRM e ERP.
• Preparar relatórios periódicos sobre satisfação do cliente, KPIs e padrões de reclamações.
• Identificar oportunidades de melhoria nos processos e propor soluções eficazes.

Colaboração Transversal:

• Colaborar com as equipas de logística, vendas, marketing e produto para resolver pedidos complexos.
• Adaptar o atendimento às especificidades dos diferentes mercados internacionais.
• Contribuir para a melhoria contínua da experiência do cliente em todos os canais.

Requisitos da Função:

Idiomas:

• Português nativo ou fluente.
• Espanhol e Inglês fluentes, com boa comunicação oral e escrita.

Experiência:

• Mínimo de 2–3 anos em funções de apoio ao cliente ou customer success.
• Experiência com clientes internacionais e contacto com e-commerce e canais B2B.
• Conhecimento de ciclos de venda B2B e plataformas digitais de apoio ao cliente.

Competências:

• Excelente capacidade de comunicação e empatia.
• Organização e gestão de tempo eficaz.
• Perfil analítico, atento aos detalhes e focado em soluções.
• Espírito de equipa e sentido de responsabilidade.
• Domínio de ferramentas como CRM e ERP (eg PHC) e Excel ou Google Sheets.

Oferecemos:

• Ambiente dinâmico, colaborativo e com propósito.
• Oportunidades de crescimento e desenvolvimento profissional.
• Salário competitivo e benefícios ajustados à função.
• Flexibilidade de horários e possibilidade de trabalho remoto ou híbrido.

Candidaturas:

• Envia o teu CV e uma breve carta de motivação (em Português ou Inglês) para

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it's how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

Your tasks:
You are the first contact for international customers, sales channel partners, account managers and HBK internal various departments. Receive, through various channels such as phone, e-mail, customer portal and our online shop, customer calls or requests as well as purchase orders, provide expert advice on commercial issues, administer master data and assist coordinating communication with our sales engineers and other relevant functions. You will handle all inquiries and purchase orders with confidence, using the latest technology and with a strong service orientation as well as give proactive sales support. Customer satisfaction is your main goal when handling requests, complaints and finding the best possible solution.

Sales & Service related tasks:

• Issue CRM quotes
• Proactive follow-up on quotes
• Receive evaluate and process customer purchase orders using SF-CRM
• Customer Master data administration
• Run customer satisfaction survey – NPS
• Handle customer portals
• Coordination of customer issues with internal peers
• Process supplier forms for our customers
• General other administrative office tasks

Your Profile
Our customer care agents have a certified commercial qualification, are fluent in German & English speaking and writing. Experienced in commercial sales, exports and logistics processes as well as customer communication. Multi-tasking capabilities and supervision of booked orders and contracts for ensuring timely execution by keeping customer satisfaction as main goal in mind.

Your Qualifications

• Experienced MS-Office, CRM (Sales Force) and ERP (SAP) user
• Team player and active independent working
• Target oriented, flexible and resilient
• Highly customer focused
• Reliable, diligent and communicative

We offer
As an international company in the segment of acoustics & vibration, sensors, data-acquisition systems and software we offer the opportunity to develop professionally in a global environment with diversified work and responsibility, but also play a major role in shaping new processes as well as to work with customers in various segments such as automotive, medical, industrial, acoustics and aerospace worldwide.

As Customer Care/Technical Support Specialist, you are a first point of contact for our customers. You support our technical customers with questions and problems by phone, e-mail or via our Service Management System. This allows you to log and monitor all information for your co-workers and the customers.

Key Responsibilities:

As a Customer Care/Technical Support Specialist, your tasks will include:

• Provide support to customers in the area of Cloud applications and infrastructure.
• Handle issues such as SSL certificate renewals, license management, and access management.
• Work directly with DevOps teams, with Azure experts available to assist when needed.
• Escalate unresolved issues to the DevOps team while keeping the customer informed of progress.
• Make every effort to resolve customer issues quickly and ensure the best possible customer experience.
• Triage support tickets and prioritize workloads effectively.
• Independently monitor, analyze, and handle first-line incidents according to agreed guidelines.
• Maintain an overview of the status and progress of pending calls, given a diverse international customer base.
• Communicate regularly with various stakeholders regarding ongoing issues and progress.
• Maintain and update knowledge base articles.

About us

Digitization has fundamentally changed our world and technology now plays an unavoidable role in our daily lives. We at Intercept cater to that change to make software-driven organizations work faster, more efficiently and more securely. Without them actually noticing we're there Our expertise is demonstrated through the certifications and acknowledgments we've earned from both Microsoft and our valued customers. We call ourselves Interceptors and we have created an atmosphere of a "community within a community." With a high Avengers attitude ("I can do this all day") we are working daily to empower our customers and each other. We are ambitious, driven and innovative. But make no mistake, we work hard but also get a lot in return.

What makes you a fit for this role?

You have excellent communication skills and instinctively know which questions to ask to accurately assess a customer's situation. When a high-priority (P1) issue arises, you adapt quickly, gather the necessary information, and immediately identify the right colleagues to involve in resolving the problem efficiently.

• 2-3 years of experience as a Technical Support/Customer Care or in a similar role
• Possession of Microsoft AZ-900 Certification is preferred; however, the company will provide it if not already held
• Professional proficiency in both English and Dutch is required
• Where others see obstacles, you see opportunities and persist until the customer's needs are fully met
• People-oriented, strong communicator and confident in picking up the phone; naturally outgoing

What do we offer?

• Competitive Salary
• €400 to set up your home office
  and a
  DeskGuru consultation
  to ensure ergonomic working conditions
• Work in
  Flexible
  ,
  Remote First
  environment with a lot of
  Autonomy
  
• Career growth opportunities
  with potential to advance into an engineering position
• Study during work hours? No problem
  We provide time and space for professional development
• A personalized welcome pack with your laptop and all the tools you need to hit the ground running
• Collaborative and Friendly Team
• Be part of a
  fun, Inclusive culture
  and attend our great In-person events:
  Interceptival & Wintercept

WHO IS AGICAP?
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest growing scale-ups in Europe, with over 8000 customers, 550 employees and fast revenue growth (7x between 2021 and GP Bullhound has ranked us as the next most likely unicorn in Europe.

Agicap is part of the FT120, rewarding the most promising startups in France. We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024. These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe.

With our newest addition in Lisbon, opened in April 2023, we aim to build an international hub that represents all our markets. This hub will foster collaboration and innovation among Agicapians, focusing on our key business departments: Sales and Customer Success. We started with 5 employees and aim to grow to nearly 100 Agicapians by 2025. This hub is crucial for leading Agicap's growth journey, and we encourage all Agicapians to share their ideas on how we can make it a success.

Agicap allows CEOs and Finance teams of Mid-Market companies to efficiently manage and forecast their cash flow. Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points - Our innovative platform streamlines supplier payments and enhances cash collection processes, enabling businesses to thrive in a competitive landscape.

Our ambition is to become the global financial management solution for Mid-Market companies worldwide.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are looking for great talents, aiming for excellence and ready to join our ambitious adventure

Home page

Customer Stories

Life at Agicap

Our Values

Headcount Growth :
July 2019 : 10

July 2020 : :50

July 2021 : :200

July 2024 : +500

Join Agicap on its path to Unicorn status.
Your mission :

As
Operational Team Lead Care for the German market
, you will play a vital role in driving operational excellence and the quality of customer support for our Key Accounts/Strategic clients and SMEs. You will manage and coach a team, define and track objectives, and drive the continuous improvement of our Care operations.

Drive Performance

• Monitor and ensure the daily achievement of key KPIs (response time, resolution rate, customer satisfaction, quality score, etc.) and turn them into concrete action plans
• Define (monthly) objectives for your team and each team member, and set up regular follow-up meetings to guarantee operational excellence
• Conduct weekly performance reviews, provide individual coaching, and manage the pipeline to ensure objectives are reached and your team is growing in its capabilities
• Structure and animate rituals and routines to drive a high-performance, continuous improvement culture

Team Management

• Recruit and onboard your team members in collaboration with the Talent Acquisition team
• Lead, coach, and set objectives for growing team of 4 people
• Foster a stimulating, demanding, and caring work environment that values performance and personal development

Optimize Processes

• Diagnose pain points for both customers and team members, propose pragmatic solutions, and implement process improvements
• Identify friction points, pain points, or inefficient processes, and propose concrete solutions to enhance efficiency, quality, and team engagement

Be the Customer's Voice

• Act as an ambassador for German customers within the company, ensuring their feedback is heard and taken into account at all levels of the organization
• Detect weak signals and trends to anticipate customer needs and improve our services

Cross-functional Collaboration

• Work closely with other teams: Care Team Leads, Customer Success Tech, Account Managers, Onboarding and - Support teams to coordinate and assess needs
• Ensure regular reporting to your manager (Head of Care, Lisbon-based) to guarantee a smooth transition and be fully autonomous in your scope

What we are looking for :

• You speak fluent German and English – this is essential for our international growth
• You are comfortable with CRM/helpdesk tools (Intercom, Gainsight, etc.) and with data visualization tools (Looker, etc.)
• You have good knowledge of the basics of finance and cash management, allowing you to understand the product and support your team in assisting with customer requests
• You have +2 years experience in BtoB support (ideally in a fintech), including at least 1 year supervising a team. You have proven expertise in managing and optimizing the user experience
• Excellent communication and leadership skills
• You know how to combine strategic vision and operational execution, with strong agility, good business sense, and a collaborative mindset

What we offer :

• A competitive base salary + performance bonus
• A hybrid work set-up: 1 remote days/week
• 25 paid vacation days (+ national holidays)
• Daily lunch allowance + 100 % public transport pass reimbursement
• Private health insurance 100% covered by Agicap
• State-of-the-art work equipment
• A clear career path – 30 % of our Lisbon team was promoted or made a lateral move last year (Hi Margaux, Camilla & Manon)
• A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)
• A beautiful , modern office in the heart of Lisbon, right in one of Europe's top rising tech hubs
• An entrepreneurial, empowering work environment where autonomy meets team spirit – learn fast, take ownership, and grow together as we scale Agicap internationally
• A fun, energetic team where we celebrate with regular after-work drinks on our rooftop, off-sites (last one: surfing in Caparica), and an annual Global off-site with all Agicapians

HOW DO YOU BECOME PART OF THE TEAM?
Our interview process takes an average of 2 weeks and generally consists of

• First meeting with the Talent Acquisition team
• A role play or case study with the respective department
• Final round with management (and sometimes C-level decision-maker)

A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within
48 hours
.

At Agicap, we believe that true innovation thrives in an environment where everyone feels valued and included. We're committed to building a diverse team that reflects the variety of perspectives in our world. If you're excited about this role but don't meet every requirement, don't let that stop you from applying—we want to hear from you We welcome applications from all backgrounds. Join us in creating a workplace of inclusiveness.

See you soon, your Agicap Lisbon team

Principais Atividades

• Prestar suporte aos usuários no suporte ao software;
• Suporte aos usuários no atendimento em primeiro nível com suporte ao usuário final e clientes externos;
• Registrar chamados via WhatsApp, chat ou e-mail;
• Visitar cliente esporadicamente para atendimentos;
• Identificar e Diagnosticar a problemática;
• Registar e documentar incidentes e resoluções, bem como procedimentos rotineiros;
• Atuar com foco no cliente, propondo soluções, e gerando constante inovação tecnológica e para o negócio.

Requisitos
REQUISITOS E QUALIFICAÇÕES INDISPENSÁVEIS:

• Excelente escrita e comunicação, para uso com os clientes;
• Conhecimento em conceitos de gestão de negócios;
• Conhecimento de tecnologia, especialmente ERP tipo SaaS;
• Experiência com atendimento consultivo de software e de serviços;
• Disponibilidade para trabalhar de segunda a sexta das 10h às 19h.

Benefícios

Da Nossa Parte Você Pode Esperar

• Contratação PJ;
• Férias remuneradas de 15 dias úteis após 1 ano de contrato;

Além de um ambiente saudável e colaborativo, queremos que voe conosco