482 Empregos para Sitel - Portugal

Are you passionate about building strong relationships and providing top-notch support? We're looking for a highly motivated and detail-oriented Business Solutions Officer to act as a single point of contact for our corporate clients and partners. In this role, you'll be the bridge between our customers and our internal teams, ensuring a seamless experience with our products and services.

What You'll Do:

• Provide comprehensive support: You'll be the go-to person for our clients, offering everything from general product support and demos to technical assistance and troubleshooting.
• Build and maintain relationships: You will cultivate positive relationships with clients and internal stakeholders, including sales teams and product owners, to ensure continuous, clear communication.
• Manage end-to-end accountability: You will take full ownership of client needs and issues, guiding them from start to finish and coordinating with various departments to find solutions.
• Handle issues and complaints: You will be responsible for timely reporting and handling of all incidents, complaints, and claims in line with our established policies.

What We're Looking For:

• You should be an expert in using CRM/ticketing tools like Jira or Zendesk and have a strong command of the Microsoft Suite (Excel, PowerPoint, Word). Functional knowledge of APIs is a plus.
• You must be fluent in both English and French to effectively communicate with our diverse client base. Additional languages are a bonus.
• You have a mastery of attention to detail and a high degree of rigor in your work. You are a natural critical thinker with a client-focused, analytical mindset. You are also comfortable facilitating meetings, training sessions, and committees.
• We require someone with a mastery of compliance knowledge to navigate our industry's regulations effectively.

Principais Atividades

• Prestar suporte aos usuários no suporte ao software;
• Suporte aos usuários no atendimento em primeiro nível com suporte ao usuário final e clientes externos;
• Registrar chamados via WhatsApp, chat ou e-mail;
• Visitar cliente esporadicamente para atendimentos;
• Identificar e Diagnosticar a problemática;
• Registar e documentar incidentes e resoluções, bem como procedimentos rotineiros;
• Atuar com foco no cliente, propondo soluções, e gerando constante inovação tecnológica e para o negócio.

Requisitos
REQUISITOS E QUALIFICAÇÕES INDISPENSÁVEIS:

• Excelente escrita e comunicação, para uso com os clientes;
• Conhecimento em conceitos de gestão de negócios;
• Conhecimento de tecnologia, especialmente ERP tipo SaaS;
• Experiência com atendimento consultivo de software e de serviços;
• Disponibilidade para trabalhar de segunda a sexta das 10h às 19h.

Benefícios

Da Nossa Parte Você Pode Esperar

• Contratação PJ;
• Férias remuneradas de 15 dias úteis após 1 ano de contrato;

Além de um ambiente saudável e colaborativo, queremos que voe conosco

Are you passionate about building strong relationships and providing top-notch support? We're looking for a highly motivated and detail-oriented Business Solutions Officer to act as a single point of contact for our corporate clients and partners. In this role, you'll be the bridge between our customers and our internal teams, ensuring a seamless experience with our products and services.

What You'll Do:

• Provide comprehensive support: You'll be the go-to person for our clients, offering everything from general product support and demos to technical assistance and troubleshooting.
• Build and maintain relationships: You will cultivate positive relationships with clients and internal stakeholders, including sales teams and product owners, to ensure continuous, clear communication.
• Manage end-to-end accountability: You will take full ownership of client needs and issues, guiding them from start to finish and coordinating with various departments to find solutions.
• Handle issues and complaints: You will be responsible for timely reporting and handling of all incidents, complaints, and claims in line with our established policies.

What We're Looking For:

• You should be an expert in using CRM/ticketing tools like Jira or Zendesk and have a strong command of the Microsoft Suite (Excel, PowerPoint, Word). Functional knowledge of APIs is a plus.
• You must be fluent in both English and French to effectively communicate with our diverse client base. Additional languages are a bonus.
• You have a mastery of attention to detail and a high degree of rigor in your work. You are a natural critical thinker with a client-focused, analytical mindset. You are also comfortable facilitating meetings, training sessions, and committees.
• We require someone with a mastery of compliance knowledge to navigate our industry's regulations effectively.

Are you passionate about building strong relationships and providing top-notch support? We're looking for a highly motivated and detail-oriented Business Solutions Officer to act as a single point of contact for our corporate clients and partners. In this role, you'll be the bridge between our customers and our internal teams, ensuring a seamless experience with our products and services.

What You'll Do:

• Provide comprehensive support : You'll be the go-to person for our clients, offering everything from general product support and demos to technical assistance and troubleshooting.
• Build and maintain relationships : You will cultivate positive relationships with clients and internal stakeholders, including sales teams and product owners, to ensure continuous, clear communication.
• Manage end-to-end accountability : You will take full ownership of client needs and issues, guiding them from start to finish and coordinating with various departments to find solutions.
• Handle issues and complaints : You will be responsible for timely reporting and handling of all incidents, complaints, and claims in line with our established policies.

What We're Looking For:

• You should be an expert in using CRM/ticketing tools like Jira or Zendesk and have a strong command of the Microsoft Suite (Excel, PowerPoint, Word). Functional knowledge of APIs is a plus.
• You must be fluent in both English and French to effectively communicate with our diverse client base. Additional languages are a bonus.
• You have a mastery of attention to detail and a high degree of rigor in your work. You are a natural critical thinker with a client-focused, analytical mindset. You are also comfortable facilitating meetings, training sessions, and committees.
• We require someone with a mastery of compliance knowledge to navigate our industry's regulations effectively.

Are you passionate about building strong relationships and providing top-notch support? We're looking for a highly motivated and detail-oriented Business Solutions Officer to act as a single point of contact for our corporate clients and partners. In this role, you'll be the bridge between our customers and our internal teams, ensuring a seamless experience with our products and services.

What You'll Do:

• Provide comprehensive support: You'll be the go-to person for our clients, offering everything from general product support and demos to technical assistance and troubleshooting.
• Build and maintain relationships: You will cultivate positive relationships with clients and internal stakeholders, including sales teams and product owners, to ensure continuous, clear communication.
• Manage end-to-end accountability: You will take full ownership of client needs and issues, guiding them from start to finish and coordinating with various departments to find solutions.
• Handle issues and complaints: You will be responsible for timely reporting and handling of all incidents, complaints, and claims in line with our established policies.

What We're Looking For:

• You should be an expert in using CRM/ticketing tools like Jira or Zendesk and have a strong command of the Microsoft Suite (Excel, PowerPoint, Word). Functional knowledge of APIs is a plus.
• You must be fluent in both English and French to effectively communicate with our diverse client base. Additional languages are a bonus.
• You have a mastery of attention to detail and a high degree of rigor in your work. You are a natural critical thinker with a client-focused, analytical mindset. You are also comfortable facilitating meetings, training sessions, and committees.
• We require someone with a mastery of compliance knowledge to navigate our industry's regulations effectively.

Are you passionate about building strong relationships and providing top-notch support? We're looking for a highly motivated and detail-oriented Business Solutions Officer to act as a single point of contact for our corporate clients and partners. In this role, you'll be the bridge between our customers and our internal teams, ensuring a seamless experience with our products and services.

What You'll Do:

• Provide comprehensive support : You'll be the go-to person for our clients, offering everything from general product support and demos to technical assistance and troubleshooting.
• Build and maintain relationships : You will cultivate positive relationships with clients and internal stakeholders, including sales teams and product owners, to ensure continuous, clear communication.
• Manage end-to-end accountability : You will take full ownership of client needs and issues, guiding them from start to finish and coordinating with various departments to find solutions.
• Handle issues and complaints : You will be responsible for timely reporting and handling of all incidents, complaints, and claims in line with our established policies.

What We're Looking For:

• You should be an expert in using CRM/ticketing tools like Jira or Zendesk and have a strong command of the Microsoft Suite (Excel, PowerPoint, Word). Functional knowledge of APIs is a plus.
• You must be fluent in both English and French to effectively communicate with our diverse client base. Additional languages are a bonus.
• You have a mastery of attention to detail and a high degree of rigor in your work. You are a natural critical thinker with a client-focused, analytical mindset. You are also comfortable facilitating meetings, training sessions, and committees.
• We require someone with a mastery of compliance knowledge to navigate our industry's regulations effectively.

Are you passionate about building strong relationships and providing top-notch support? We're looking for a highly motivated and detail-oriented Business Solutions Officer to act as a single point of contact for our corporate clients and partners. In this role, you'll be the bridge between our customers and our internal teams, ensuring a seamless experience with our products and services.

What You'll Do:

• Provide comprehensive support : You'll be the go-to person for our clients, offering everything from general product support and demos to technical assistance and troubleshooting.
• Build and maintain relationships : You will cultivate positive relationships with clients and internal stakeholders, including sales teams and product owners, to ensure continuous, clear communication.
• Manage end-to-end accountability : You will take full ownership of client needs and issues, guiding them from start to finish and coordinating with various departments to find solutions.
• Handle issues and complaints : You will be responsible for timely reporting and handling of all incidents, complaints, and claims in line with our established policies.

What We're Looking For:

• You should be an expert in using CRM/ticketing tools like Jira or Zendesk and have a strong command of the Microsoft Suite (Excel, PowerPoint, Word). Functional knowledge of APIs is a plus.
• You must be fluent in both English and French to effectively communicate with our diverse client base. Additional languages are a bonus.
• You have a mastery of attention to detail and a high degree of rigor in your work. You are a natural critical thinker with a client-focused, analytical mindset. You are also comfortable facilitating meetings, training sessions, and committees.
• We require someone with a mastery of compliance knowledge to navigate our industry's regulations effectively.

Departamento: Tecnologias de Informação / Suporte Técnico Help Desk

Carta de condução: Obrigatória

Disponibilidade para deslocações: Sim

Descrição da Função

Atendimento de primeiro nível a utilizadores internos e externos

Assistência técnica presencial e remota

Gestão e manutenção de infraestruturas informáticas

Responsabilidades

Registo e acompanhamento de pedidos através de sistema de tickets

Suporte a problemas de hardware, software e rede

Instalação e configuração de equipamentos e sistemas operativos

Criação e manutenção de contas de utilizador (Active Directory, Office 365)

Documentação de procedimentos e soluções técnicas

Competências Técnicas

Conhecimentos básicos de hardware e software

Instalação de sistemas operativos (Windows, macOS, Linux)

Diagnóstico e resolução de problemas comuns

Experiência com ferramentas de suporte remoto (TeamViewer, AnyDesk, Remote Desktop)

Experiência com sistemas de gestão de tickets (Zendesk, Freshdesk, ServiceNow)

Noções de redes (IP, DNS, DHCP, VPN, Wi-Fi)

Conhecimentos em Active Directory e Office 365

Organização e atenção ao detalhe

Formação técnica ou secundária na área de Tecnologias de Informação

Capacidade de comunicação com utilizadores não técnicos

Competências Interpessoais

Comunicação clara

Capacidade de explicar soluções técnicas de forma acessível

Postura profissional

Capacidade de gerir múltiplos pedidos em simultâneo

Documentação rigorosa dos atendimentos

Proatividade na procura de soluções

Interesse em atualização tecnológica

Requisitos Obrigatórios

Fluência em português

Carta de condução válida

Disponibilidade para deslocações em território nacional

Conhecimentos intermédios de inglês

Residência em Portugal há mais de 6 meses

Escolaridade mínima: 12.º ano ou Nível 4 Curso profissional na área TI

Experiência mínima de 3 anos na área das TI (preferência por experiência no setor da educação)

Diferenciais

Certificações (CompTIA A+, ITIL, Microsoft Certified)

Experiência em ambientes corporativos

Inglês técnico

Oferta

Ambiente colaborativo

Oportunidades de desenvolvimento profissional

Formação contínua

Candidaturas

Enviar CV para:

Assunto: "Candidatura Técnico de Help Desk"

Tipo de oferta: Período Integral, Temporário or Contrato de trabalho e termo certo

Duração do contrato: 6 meses

Benefícios:

• Cartão/Ticket refeição