240 Empregos para Service Desk - Portugal

Estamos a contratar
A
Innovation Makers Competence Center
está à procura de um
Service Desk Technician –
fluente em
Italiano
, para integrar a nossa equipa em Lisboa, em parceria com um cliente de referência internacional.

Responsabilidades:

• Suporte e resolução de incidentes em ambiente Desktop (software e hardware);
• Gestão de utilizadores em Active Directory e sistemas de email;
• Resolução de problemas de microinformática em regime remoto;
• Diagnóstico de falhas em rede, sistemas e operações;
• Instalação e troubleshooting de sistemas operativos Windows e MacOS, Office 365 e outras aplicações Microsoft Office;
• Gestão de acessos, permissões e grupos;
• Apoio em configuração de equipamentos, periféricos e ferramentas de acesso remoto.

Perfil técnico:

• 12º ano completo (mínimo obrigatório);
• Fluência em
  Italiano
  (obrigatório), e bons conhecimentos de
  Português ou Inglês
  ;
• Experiência em sistemas Windows, MacOS e Office 365;
• Experiência em Active Directory, Fileshare e ferramentas ITSM;
• Conhecimentos de troubleshooting de redes (valorizado);
• Certificação ITIL ou Comptia (preferencial).

Modelo de trabalho:
Híbrido (em Lisboa) ou Remoto (em Portugal)

Candidate-se ou envie o seu CV para

com o assunto:
Service Desk Technician

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Porquê a Innovation Makers Competence Center?

Na 
Innovation Makers Competence Center
, somos um centro de inovação tecnológica, especializado em transformação digital e no desenvolvimento de soluções core bancário. Valorizamos o talento, promovemos um ambiente dinâmico e incentivamos o crescimento contínuo dos nossos colaboradores. Aqui, terás a oportunidade de trabalhar em projetos desafiantes, com tecnologias de ponta e equipas altamente especializadas. Se procuras um ambiente colaborativo, onde a inovação e a excelência são prioridade, este é o lugar certo para ti

Junta-te à 
Innovation Makers Competence Center
 e vem desenhar soluções de futuro.

We're fast learners, hard workers, natural collaborators. and we
Make Modern Happen

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world's most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us

Right now, we are looking for a
Service Desk Technician
to integrate our internal, based in
Lisbon or Porto
.

Your responsibilities include:

• Proceeds to troubleshoot, control and monitor software and hardware in our Desktop Management environments;
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
• Resolves micro informatics issues remotely;
• Diagnosis of problems occurring in the network and in systems or operating faults.

Your must have:

• Minimum 12th grade level (mandatory);
• Fluency in portuguese (mandatory);
• Fluency in English (mandatory);
• Fluency in Spanish (valued);
• Experience in Windows operating systems and MacOS (troubleshooting & installation);
• Experience in Office 365 management (users, mailboxes, distribution lists, licencing, policies, etc);
• Experience in Microsoft Office application environments (troubleshooting & installation);
• Management of users and groups in Active Directory;
• Access and permissions management in Microsoft Fileshare;
• Hardware and peripherals (Troubleshooting, software and hardware installation);
• Knowledge of networking troubleshooting and configuration (valued);
• Experience in managing CMDB assets;
• Comptia CertificationITIL (preferable);
• Remote access tools knowledge ITSM tools;
• Availability for 24x7 shifts;
• On call support availability (out of work hours).

We Value:

• ITIL awareness and practice (We value certifications);
• Dynamism and initiative;
• High sense of responsibility;
• Ability to analyse and solve problems;
• Ability to prioritise tasks based on importance and urgency;
• Easy interpersonal relationship and team spirit.

We offer:

• Regular professional development;
• Health insurance, with family package;
• Office facilities for meals and snacks;
• Regular team building programs;
• Friendly workplace.

Workplace:
Lisbon/Porto - Hybrid

Claranet, Make modern happen

Responsibilities:

• Troubleshoot, control, and monitor software and hardware in our Desktop Management environments.
• Implement requests for user account changes in
  Windows domain Active Directory
  and
  email management systems
  .
• Resolve micro-informatics issues remotely.
• Diagnose and resolve problems occurring in the
  network, systems, or operating faults
  .

Requirements:

• Minimum 12th grade level (mandatory).
• Fluency in Italian or English.
• Experience with
  Windows operating systems
  and
  macOS
  (troubleshooting & installation).
• Experience in
  Office 365 management
  (users, mailboxes, distribution lists, licensing, policies, etc.).
• Experience with
  Microsoft Office applications
  (troubleshooting & installation).
• User and group management
  in
  Active Directory
  .
• Access and permissions management
  in
  Microsoft FileShare
  .
• Experience with
  hardware and peripherals
  (troubleshooting, software and hardware installation).
• Knowledge of
  networking troubleshooting and configuration
  (valued).
• Experience in managing
  CMDB assets
  .
• Knowledge of
  remote access tools and ITSM tools
  .
• CompTIA Certification / ITIL
  (preferable).

We Value:

• ITIL awareness and practice
  (certifications highly valued).
• Dynamism and initiative.
• High sense of responsibility.
• Strong
  analytical and problem-solving skills.
• Ability to
  prioritize tasks
  based on importance and urgency.
• Excellent
  interpersonal and communication skills.

What We Offer:

• Hybrid/Remote flexibility
  – work from home or onsite, depending on your needs and team requirements.
• Professional growth opportunities
  with access to training and certifications (ITIL, CompTIA, and others).
• Exposure to international projects
  and the chance to work in a multicultural environment.
• Supportive and collaborative team culture
  that values initiative, responsibility, and problem-solving.
• Opportunities for career progression
  within IT support, infrastructure, and system administration.
• Work-life balance
  with flexible schedules to adapt to personal and professional needs.

If this role sounds like a match for your skills and ambitions, and you're ready to take the next step in your IT career, we'd love to hear from you Apply today and join a team where your expertise makes a real difference.

Purpose of Position
Under direct supervision, this position is responsible for providing expert solutions to technology problems reported by NetJets employees in a 7x24x365 Service Desk environment. The Service Desk Analyst is responsible for providing superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems. Also responsible for maintaining a knowledge-based system of common reported problems and resolutions. Provides timely and accurate notification to other IT staff members of tickets being passed to them for resolution. Escalates reports of chronic or unresolved problems to the appropriate team lead or manager.

Tasks And Responsibilities

• Provides technical assistance and problem resolution for employees requesting help on IT related issues or questions in a courteous, professional, thorough and concise manner. Demonstrates a commitment to providing superior customer service;
• Provides reliable customer focused coverage of the IT department help line during normal business hours and on-call support as necessary to support our global 7x24x365 operation Service "walk-up" requests, as well as requests via email, phone, fax and Help Desk tickets;
• Creates and maintains user accounts and access privileges for Active Directory, Windows OS and application systems;
• Supports the installation, configuration, documentation and ongoing usability of desktop computers, peripheral equipment and voice communication devices; supports software delivery, updates and patching to business users in an effective manner;
• Provides support, troubleshooting and repair of mobile and other mobile devices; supports custom applications on mobile devices and manages the escalation process within the IT team as appropriate;
• Follows up on their open tickets and confirms successful resolution with the client;
• Maintains content within a knowledge-based computer system, through data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps;
• Assists on Service Desk, Wireless and Desktop Support related projects and activities as assigned by management;
• Manages customer communications on scheduled and non-scheduled system maintenance, providing a communication hub between the business and IT;
• Provides support to Prod Support team and various project tasks as assigned;
• Documents and communicates related IT standard policies and procedures as defined by management;
• Generates statistical reports for management as requested. Maintains detailed, accurate end-user account information and related distribution lists;
• Inbound phone calls and emails during an assigned shift in a 7x24x365 global Service Desk;
• Provides technical assistance and problem resolution for employees requesting help on computer or network related issues or questions;
• Creates and maintains user accounts and access privileges for Active Directory and application systems;
• Assists on related projects and activities as assigned by management;
• Adherence to time and metric's tracking.

Education
Not Specified

Certifications and Licenses
Years Of Experience
2-4 years of experience

Core Competencies
Strives for Positive Results

Curiosity

Collaboration

Adaptability

Service-Oriented

Knowledge, Skills, Abilities And Other (KSAOs)

• Minimum 2 years' information technology experience supporting inbound customer requests;
• Minimum 2 years of experience in a fast-paced help desk or customer service environment;
• Proficiency with Microsoft operating systems, Microsoft Office, and Microsoft desktop applications;
• Proficiency in mobile device management solutions in environment of 1000+ devices;
• Familiarity with Active Directory and Microsoft Outlook Exchange environments;
• In depth familiarity with various telecommunications devices;
• Excellent listening, questioning, and customer service skills;
• Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned;
• Ability to maintain composure, tact and effectiveness under stressful conditions;
• Ability to organize information, efficiently manage time and balance multiple priorities;
• Ability to think logically and build on knowledge acquired;
• Detail orientation, organization skills and problem solving;
• Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience.

NBCC Consulting – Estamos a Recrutar

Na
NBCC Consulting
acreditamos no talento e na inovação para transformar o futuro. Neste momento, procuramos um(a)
Service Desk Support
para reforçar a nossa equipa e integrar projetos tecnológicos de grande impacto.

Principais Responsabilidades:

• Administração e manutenção de sistemas
  Windows e Unix/Linux
  ;
• Gestão e otimização de bases de dados com
  SQL
  ;
• Implementação e acompanhamento de soluções de
  monitorização
  (Zabbix, Prometheus, New Relic, Grafana, Dynatrace, entre outras);
• Identificação e resolução de incidentes técnicos, garantindo a estabilidade e performance dos sistemas;
• Colaboração com equipas multidisciplinares em ambientes ágeis;
• Participação em processos de melhoria contínua e automação de operações.

Perfil Pretendido:

• Experiência comprovada em
  administração de sistemas Windows e Linux
  ;
• Bons conhecimentos em
  SQL
  ;
• Experiência prática com ferramentas de
  monitorização
  ;

O que oferecemos:

• Integração em projetos inovadores e de grande escala;
• Ambiente de trabalho colaborativo e dinâmico;
• Regime de trabalho
  hibrido
• Pacote salarial competitivo, de acordo com a experiência demonstrada;
• Plano de carreira com acompanhamento e formação contínua.

Localização:
Maia

Se tens paixão pela área de
Sistemas
e procuras um novo desafio, candidata-te ou envia-nos o teu CV para , indicando a referência
#SysAdminNBCC
.

Junta-te a nós e faz parte de uma equipa que transforma tecnologia em soluções de valor

We're recruiting a 
Service Desk Technician - Italian Speaker (m/f)
 to strengthen our team in Lisbon with the possibility of working in a hybrid model.

What we are looking for:

• Minimum 12th grade (mandatory);
• 3 years (minimum) of experience with Windows and macOS operating systems;
• Experience in Office 365 administration, including user management, mailboxes, distribution lists, licensing, and policies;
• Experience with Active Directory for user and group management;
• Expertise in Microsoft Fileshare, including access and permissions management;
• Experience with hardware and peripherals, including software and hardware installation and troubleshooting;
• Familiarity with network troubleshooting and configuration (valued);
• Experience in CMDB asset management;
• Familiarity with remote access tools and ITSM platforms;
• Fluency in Portuguese or English, and Italian (mandatory);
• CompTIA Certification and/or ITIL certification (preferable).

What we have to offer:

• Flexibility in the work regime (hybrid);
• Regular follow-up plan;
• Participation in projects with innovative technology and international dimension;
• Remuneration compatible with demonstrated experience, health insurance, and life insurance;
• Birthday day and Referral Award.

If you fit this profile, send us your updated CV to 

To know more about Us:

Movilges IT Consulting has more than 30 years of experience in the Spanish market, specializing in Logistics, Mobility, and IT, offering consultancy services, application development, and system maintenance. Like the technological universe, in constant evolution, Movilges IT Consulting also aims to evolve, increasing its presence in Portugal, not only by providing the best services to partners and clients but also by offering the best conditions, benefits, and professional growth opportunities to all its team.

In Portugal, we are present in different sectors, such as technology, health, public administration, energy, services, banking, and insurance.

By submitting your application, you authorize Movilges IT Consulting to process your personal data such as name, email, telephone contact, and information regarding your academic and professional experiences, contained in your CV. The processing of this data serves only the legitimate purposes of the company, namely for the recruitment processes of qualified professionals for our team. For any questions related to your personal data, you can contact us

Service Desk/Desktop Management.

A Milestone está à procura de um(a) colega com experiência como Service Desk/Desktop Managment, para integrar um cliente na área das Telecomunicações na área da grande Lisboa.

O que valorizamos:

· 12º ano ou superior;

· Conhecimentos de Windows 7/10/11;

· Conhecimentos de HW (PC's e Laptops);

· Conhecimentos de HW - Impressoras;

· Conhecimentos e redes informáticas;

· Conhecimento das ferramentas MS Office, ferramentas ITSM (JIRa, Service Now, EasyVista, entre outras);

· Atualização do cadastro dos equipamentos intervencionados;

· Proatividade, resiliência, foco na qualidade e rigor;

· Capacidade de inovação e de evoluir permanentemente;

· Carta de condução válida em Portugal;

· Disponibilidade para deslocações;

· Preferência para conhecimentos ou certificação ITIL;

· Residência no grande Lisboa;

Que missão temos para ti:

· Acondicionamento de equipamentos Informaticos.Instalação de imagens em PCs e Portateis;

· Acondicionamento de equipamentos Informaticos.Peparação reparação de equipamentos informaticos (Hardware) em staging;

· Preparação e reparação de Impressoras em staging;

· Instalação de imagens em PCs e Portateis;

· Disponibilidade para trabalhar zona de Odivelas;

O que vais encontrar:

• 1ª empresa mais feliz, pelo estudo Happiness Works Portugal, 2025.
• TOP 20 das Melhores Empresas para trabalhar em Portugal, pela revista EXAME, 2024.
• Safest Psychological Workplace, pelo Wellbeing Awards 2024.
• Uma empresa de excelência para trabalhar em Portugal, pela Revista Human, 2024.
• Uma estratégia de gestão centrada nas pessoas e no seu bem-estar.
• Integração numa equipa experiente e ambiciosa;
• Formação contínua e perspetivas de evolução;
• Remuneração competitiva de acordo com as funções a executar;
• Cultura inovadora, focada na tecnologia.

Se te identificas, partilha connosco o teu CV.

Tipo de oferta: Integral/Full-time

Benefícios:

• Cartão/Ticket refeição

Your connection with Aubay starts in the following lines:

Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems. We have more than 150 active partners and we operate in sectors such as banking, insurance, telecommunications, services, energy and transports.

What are we looking for?

• Bachelor's Degree in Software Engineering or related;
• +5 years of experience as Service Desk Team Leader;
• Experience in service and provider management;
• ITIL processes knowledge;
• Proficiency in English (mandatory).

What do we have to offer you?

• Health Insurance;
• Feedback&Coffee – the system that includes Aubay's Performance Management Cycle, with regular moments of feedback and the Career Progression Model;
• Working model: hybrid;
• A Training Academy designed to think of you and your needs. You can count on technical and behavioural training sessions (e-Learning and classroom), Meet&Techs, Webinars and Mentoring;
• Events and Teambuildings.

What makes us different?

• Our organizational culture is based on values such as transparency, team spirit, regular feedback and continuous learning;
• Reference prizes and birthday present;
• We don't have a dress code;
• We know your name and all address each other informally;
• You will grow in good company.Isn't this one of the ways in which to develop professionally?

If we got your attention, we now hope to spark your enthusiasm. Ready for the first phase?

We are waiting for you at

Personal Data collected by AUBAY PORTUGAL as Data Controller, regarding the identification, contact and professional capabilities of the candidates, in the present procedure, will be processed for the application analysis, having in consideration that the processing is conducted in order to to take the steps, at the request of the data subject, prior to entering into a contract;

Personal data sent through the present application will be kept by Aubay during the application procedure and will remain stored whilst updated (for a period of two years).

The collected data might be transferred or include other processing actitivites, as long as the data subject is informed, in the occurrence of a standard application and selection procedure, for the compliance of legal obligations for the time required by law.

For any queries or request regarding personal data protection rights, the Data Subject may contact AUBAY PORTUGAL's headquarters in Avenida Duque D`Ávila, nº46 em Lisboa or use the DPO's e-mail - The Data Subject also has the right to file a complaint with the National Data Protection Authority –

(please do not include data regarding racial or ethnical origins, political opinions, religion, philosophy, biometrical data, health data, sexual life and orientation, or relating to criminal convictions and offences.).

Job Title: IT Service Desk Analyst

Salary: Competitive

Location: Hybrid working, home & BCA Coimbra

Working Hours: 40 hours per week, rotational shift pattern

Job Status: Permanent

Who we are

The Constellation Technology Team provides a group-wide set of Technology Products and Services across the Constellation Automotive Group. This includes the following divisions BCA UK, We Buy Any Car, cinch and Marshall.

Our roles support both a cross section of divisions or could be dedicated to a single division. This provides a unique opportunity to experience a diversity of teams, technology and businesses across C2B, B2B and B2C. This also provides the possibility to change roles within the Group, and experience new challenges and opportunities.

Now, this is where you fit in…

Reporting into the Team Lead, the IT Service Desk Analyst will need to be a confident speaker with a proactive and professional attitude. The individual will show strong problem solving skills, while adhering to processes and procedures set by standards such as ISO9001:2015 and frameworks such as ITIL.

They will have the ability to communicate with colleagues at all levels of the organisation, maintaining and assisting in the building of a professional image for the Service Desk.

They will have experience working in a fast paced Service Desk environment and can adapt to changing priorities quickly. They will have proven customer service skills as well as the technical skills which will aid in the development of the Service Desk.

Your key responsibilities will be:

• Provide high quality customer focused internal IT support for BCA colleagues (refer to as our customers/internal customers)
• Be responsible for ensuring all IT incidents and requests are logged on our ITSM tool and that all tickets are co-ordinated, monitored, escalated as required and resolved to the customer's satisfaction, within an ITIL driven environment
• Ensure that the ticket quality is of a very high standard
• Ensure that there is high availability on the Service Desk for customers to be able to engage with the IT department when they need support in line with agreed KPI's
• Provide a high level of technical expertise to our internal customers when required, ensuring the Service Desk first contact fix rate is in line with agreed KPI's
• Demonstrate a high level of problems solving and troubleshooting skills with each and every ticket you work on, documenting your work within the ticket system
• Create and maintain good working relationships between our internal support teams, development and business departments, third party suppliers and customers
• Be able to effectively communicate with staff members of all levels – Great listening skills, high level of empathy and writing skills, as well as being able to articulate technical and non-technical terms for successful understanding
• Responsible for ensuring correct processes are followed as guided by the Service Desk ISO9001:2015 documentation
• Responsible for ensuring that our Asset register is kept up to date in line with department policies
• Be able to efficiently manage your own workload within a fast paced environment where priorities can change without warning
• Be responsible for assigned calls, provide regular updates to customers and try to minimise ticket escalations
• Using judgement, escalate key issues to the IT Customer Service Team Leads
• Be able to assist with analysis of the Service Desk workload, demand and performance, as directed by the IT Customer Service Team Lead – this will include daily/weekly reporting on metrics against agreed KPI's
• Be required to assist with all work undertaken within the ITIL service lifecycle, when requested with the main focus being on Service Transition ensuring the Service Desk are fully represented and can support the new service successfully
• Be required to log tickets for Change Requests associated with third parties as per agreed processes within the IT department
• Be responsible for ensuring that the knowledge articles within the IT department (mainly Service Desk) are relevant and up to date, making any changes when required and in accordance with BCA quality standards – identifying any available first contact fix opportunities
• Undertake any other miscellaneous or non-recurring duties related to the post as directed by your line manager

To be successful, you'll bring some of the following experience with you:

• Knowledge of working to standards/frameworks (ITIL/ISO)
• Working knowledge of an ITSM tool
• High level of problem solving/troubleshooting skills
• Working knowledge of Windows 10
• Working knowledge of Microsoft technologies, including Word, Excel and Office 365
• Great understanding of customer service and proven experience of providing high levels of customer service
• Clear and concise verbal communication, with technical and non-technical conversations
• Can articulate technical and non-technical conversations via written media
• Able to represent the company and the team professionally and responsibly internally and externally
• Professional attitude and will take pride in own work
• Self-motivated, with a willingness to help others when assistance may not be available
• Ability to learn new systems/services/processes within a fast paced environment
• Ability to work under pressure
• An eye for detail and quality

And so much more…

As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

Working Hours

·
Monday – Friday: 6.00am-3.00pm or 10.00am-7.00pm

·
Saturday & Sunday – one in every 5 weeks, 7.30am-4.30pm

Additional Notes:

This role includes a hybrid working arrangement from our Coimbra office.

Please note that only applications submitted in English will be considered.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability