35 Empregos para Sap c4c - Portugal

About TP Portugal

TP Portugal
counts with a workforce of people, serving clients in 37 languages across 67 markets. We are also one of the
25 Best Companies to Work for in Europe
. Whoever you are, wherever you're from, you'll find a place for you at TP. Join us

You will play a crucial role in supporting small and medium-sized businesses (SMBs) to grow their businesses through digital advertising. You will provide assistance across multiple channels and support the expansion of SMBs' self-serve advertising efforts, guiding them through pre and post-sales processes to ensure the best use of advertising tools and strategies.

What is waiting for you:

• Day shift: 6:00h – 22:00h – Monday to Sunday;
• Work location:
  Lisbon – one of the best and sunniest places to live in Europe;
• Health insurance
  from day one in the company;
• Ongoing certification and
  training opportunities
  ;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

What you'll be doing at TP Portugal

As a
English-speaker Customer Delight for Social Media
, you will:

• Assist SMBs in navigating the online and digital advertising space to expand their businesses effectively;
• Engage with clients through chat, email, and phone to offer timely and efficient support;
• Help SMBs grow and maximize their use of self-serve advertising tools and platforms;
• Guide prospective SMB clients through product offerings, helping them understand how digital advertising can meet their business needs;
• Provide continuous assistance to existing clients, ensuring they receive the most out of the services and tools post-purchase;
• Offer expertise in advertising products and tools to improve the client experience and optimize their advertising strategies;
• Address client concerns, resolve technical problems, and provide solutions to improve their experience with advertising tools;
• Share knowledge on effective advertising strategies, tools, and techniques to drive client success;
• Build and maintain positive relationships with clients to foster long-term satisfaction and retention;
• Collaborate with team members and provide feedback to improve customer service processes and product offerings.

There will be big smiles if you

• Excellent written and verbal level of English (C2);
• Empathic and helpful;
• Team player;
• Soft-skills for de-escalating situations when needed;
• Able to handle sensitive information;
• Fast learner capacity.

TP
is one of the best companies to work for in Portugal
, guaranteeing great conditions and career opportunities for its team.

Come and work with us.

Do you want to belong with the customer service team and help to build the world's most loyal travel community?

Are you
Spanish
native or fluent with strong
English
communication skills?

Looking to make your career in a multicultural environment in the happy city of
Porto
?

So we have the perfect opportunity for you

Your future project: join our
Spanish Customer Support
team.

Airbnb
is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

• Manage hosts and guests queries
• Being able to present the best available solutions taking advantage of a community marketplace with millions of users
• Join a specialized and open-mind team that offers support through written communication and phone
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of
  Spanish
  (C2)
• Advanced level of
  English
  (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Porto, Portugal (Work on site)

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Embrace the future

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

Requirements

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Native Italian level written and spoken communication skills
• Minimum B2 Level English Spoken and Written
• European Nationality or Portuguese Work Permit
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

Responsibilities

• You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

OUR OFFER

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*
• Relocation applicable only for international candidates joining us from abroad.

Do you speak German, French, or Italian?

Join our international Customer Service team in Porto and take part in an exciting on-site role where your language skills make a difference every day.

Whats in it for you?
Attractive salary package with performance bonuses
Welcome bonus to kickstart your journey
Flexibility to choose between Day Shift or Night Shift teams
Modern office environment in one of Europes most vibrant cities

Dont miss this chance to grow your career in sunny Porto! Apply now and join a diverse, supportive workplace where your skills are valued.

We are seeking a highly motivated and fluent Italian speaker to join our team in Porto, Portugal . This is an exciting, on-site career opportunity where you will provide essential customer service and technical guidance for users of critical Medical Devices . If you are looking to start or advance your career in a sector that truly makes a difference, this role offers great stability and growth potential.

As an Italian-speaking support specialist, you will serve as the initial contact point for our customers, who are often healthcare professionals or patients themselves.

Your daily mission will be to:

• Provide Solutions: Skillfully address and resolve device-related queries, technical issues, and troubleshooting needs, communicating primarily via phone, email, and chat.
• Maintain Records: Accurately document all interactions, resolutions, and technical steps taken to ensure quality control and regulatory compliance.
• Escalate Wisely: Recognize complex or urgent technical problems and efficiently hand them off to specialized support teams when necessary.
• Deliver Empathy: Handle sensitive customer situations with patience, professionalism, and a high degree of empathy, especially given the nature of the medical devices.

Note on Experience: We value strong communication skills above all! Prior experience is not required as we provide comprehensive, paid training. All necessary work equipment will be supplied by the company.

To be a successful candidate for this role, you must meet the following non-negotiable standards:

• Italian Mastery: You must possess native or near-native fluency in Italian (both written and spoken).
• English Competence: A solid B2 level in English is required for training, internal team communications, and technical documentation.
• Location: You must commit to working on-site at our facility in Porto, Portugal .
• Schedule Flexibility: Full willingness to operate within a 24/7 rotational shift system .

Since this is a crucial 24/7 operation, the schedule requires flexibility:

• Rotational Shifts: Your work week will include rotational shifts spanning Monday to Sunday .
• Rest Days: You are guaranteed two rotational days off each week.
• Night Shift (22:00 to 07:00): You must be aware that covering the night shift will be an occasional requirement as part of the total rotation cycle.

We offer an attractive package designed to reward your commitment and facilitate a comfortable life in Porto:

• Financials: A competitive salary structure, complemented by both an attendance bonus and a generous signing bonus .
• Daily Support: Receive both a meal allowance and a transport allowance .
• Security: Comprehensive health insurance coverage.
• Growth: Excellent career progression opportunities within our international structure.

Moving to Porto is made easy with our full relocation package:

• Flight Covered: Reimbursement for your flight tickets to Portugal.
• Initial Housing: Temporary accommodation provided for the first 28 days to give you time to settle in.
  

Come and work with us.

Do you want to provide support for a leading manufacturer of drones, action cameras, and other products?

Are you German native or fluent with strong communication skills?

Looking to make your career in a multicultural environment in sunny and happy Lisbon ?

So we have the perfect opportunity for you!

DJI manufactures commercial remotely manned aircraft (called RPAs, unmanned aerial vehicles or drones) for various activities. It also designs and manufactures camera systems, gimbal stabilizers, sensors, propulsion systems, enterprise software and flight control systems.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond promptly and professionally to customer inquiries and issues via phone, email.
• Provide accurate and detailed information about drone products, features, and specifications.
• Assist customers with product setup, troubleshooting, and usage guidance.
• Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
• Process customer orders, returns, and exchanges.
• Track and update customers on the status of their orders.
• Stay informed about the latest drone models, software updates, and industry trends.
• Provide product recommendations based on customer needs and preferences.
• Ensure the highest level of customer satisfaction by consistently meeting or exceeding service quality standards.
• Gather customer feedback and provide insights to improve products and services.

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Intermediate level of English (at least B2)
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (work on site)

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Come and work with us.

Do you want to belong with the customer service team and help to build the world’s most loyal travel community?

Are you Spanish native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in the happy city of Lisbon ?

So we have the perfect opportunity for you!

Your future project: join our Spanish Customer Support team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

• Manage hosts and guests queries
• Being able to present the best available solutions taking advantage of a community marketplace with millions of users
• Join a specialized and open-mind team that offers support through written communication and phone
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Spanish (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Come and work with us.

Do you want to belong with the customer service team and help to build the world's most loyal travel community?

Are you Spanish native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in the happy city of Lisbon?

So we have the perfect opportunity for you!

Your future project: join our Spanish Customer Support team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

• Manage hosts and guests queries
• Being able to present the best available solutions taking advantage of a community marketplace with millions of users
• Join a specialized and open-mind team that offers support through written communication and phone
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Spanish (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Come and work with us.

Do you want to provide support for a leading manufacturer of drones, action cameras, and other products?

Are you German native or fluent with strong communication skills?

Looking to make your career in a multicultural environment in sunny and happy Lisbon?

So we have the perfect opportunity for you!

DJI manufactures commercial remotely manned aircraft (called RPAs, unmanned aerial vehicles or drones) for various activities. It also designs and manufactures camera systems, gimbal stabilizers, sensors, propulsion systems, enterprise software and flight control systems.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond promptly and professionally to customer inquiries and issues via phone, email.
• Provide accurate and detailed information about drone products, features, and specifications.
• Assist customers with product setup, troubleshooting, and usage guidance.
• Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
• Process customer orders, returns, and exchanges.
• Track and update customers on the status of their orders.
• Stay informed about the latest drone models, software updates, and industry trends.
• Provide product recommendations based on customer needs and preferences.
• Ensure the highest level of customer satisfaction by consistently meeting or exceeding service quality standards.
• Gather customer feedback and provide insights to improve products and services.

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Intermediate level of English (at least B2)
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (work on site)

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!