154 Empregos para It Infrastructure - Portugal

Company Description
Swiss Delivery Excellence: Transforming Life Science Consulting Worldwide.
Fusion Consulting is a globally leading Business and IT boutique consultancy specialized in the Life Sciences industry, partnering with leading companies in pharma, healthcare, and animal health.

With over 450 employees and 25 offices worldwide, our mission is to revolutionize our clients' business transformation challenges and set new industry standards through innovative solutions.

Focused on S4HANA, Data & Cloud, and innovative technologies, Fusion Consulting brings unparalleled expertise and commitment to excellence to every project we undertake.

Grounded in our commitment to fast and intelligent decision-making, our client-first and open-hearted approach defines our ethos. With unwavering support and an entrepreneurial spirit, our global teamwork transcends boundaries and turns shared visions into reality.

Job Description
About the Role:
We are seeking a detail-oriented and proactive Senior Project Manager to support a global Disaster Recovery Data Center (DR DC) initiative. The role will assist in coordinating across three active workstreams, managing project documentation, tracking milestones and actions, and preparing reporting for senior leadership. The ideal candidate is structured, responsive, and experienced in supporting complex IT infrastructure or recovery programs.

Key Responsibilities

• Facilitate and document weekly project meetings across three active workstreams
• Conduct daily stand-ups with the Global DR DC team
• Coordinate and support the weekly combined project meeting, ensuring SME participation and action tracking
• Lead Thursday planning review meetings, focusing on milestone progress
• Prepare and consolidate materials for monthly Steering Committee meetings, including status reports and slide decks
• Track and follow up on SteerCo actions, documenting meeting minutes as needed
• Monitor and update project milestone status across all workstreams
• Update and maintain the Tempus project system
• Support procurement processes for the next project phase
• Maintain and manage risk and issue logs, ensuring visibility and timely escalation

Qualifications
Qualifications & Skills:

• Proven experience as a Senior PM, preferably in IT infrastructure or DR-related projects
• Strong meeting facilitation and documentation skills (MoMs, action logs, etc.)
• Familiarity with project planning tools and milestone tracking (e.g., Tempus, MS Project)
• Experience in pharmaceutical environments
• Strong organizational and multitasking abilities
• Experience preparing reports and presentations for executive leadership
• Proficiency in MS Office Suite (Excel, PowerPoint, Word)
• Excellent written and verbal communication skills
• Knowledge of procurement coordination is a plus
• Fluency in English required

Additional Information
At Fusion, we aspire to be one of the world's leading life sciences consulting firms, setting industry benchmarks with innovative and pioneering solutions.

At Fusion, we unite entrepreneurial minds from around the globe to develop and implement game-changing solutions that build lasting relationships with our clients.

Hiring Philosophy:
We value employees who push boundaries through innovation, navigating diverse client needs in ever-evolving environments, with a commitment to continuous learning both for themselves and their colleagues.

Growth & Development:
Go beyond, grow beyond, and maximize impact. Each employee shapes their own journey, and our mission is to ignite the spark of greatness while pushing the boundaries of what you are capable of. We cultivate an environment where every individual can thrive and flourish through meaningful connections, extended learning, motivation, and support to experiment with new and innovative approaches, including taking risks.

Feedback Culture:
We emphasize and promote continuous, real-time feedback across all levels. We see feedback as providing individuals with the information and tools they need to develop their strengths and overcome challenges. Feedback is a gift, and inspiring individuals is our competitive advantage

Shape you own journey - How far will you take yourself?

Country: Portugal

Location:
Lisboa

General Job Description
We are looking for an IT Support Specialist to strengthen our technology team, with a focus on Salesforce Service Cloud. If you're passionate about technology, enjoy challenges, and have experience working in Salesforce environments, this opportunity is for you

Key Responsibilities

• Collaborate with development and business teams to ensure the implementation of new solutions and features.
• Provide support to the IT team, with a focus on Salesforce Service Cloud.
• Diagnose and resolve technical issues related to the Salesforce Service platform and its surrounding ecosystem.
• Participate in testing, updates, and continuous improvements of the platform.

Requirements

• Proven development experience within Salesforce environments (2-4 Years).
• Solid knowledge of Salesforce Service Cloud (configuration, features, processes,…).
• knowledge of customer service processes.
• Ability to communicate clearly and effectively with both technical and non-technical teams.
• Excellent interpersonal skills.
• Fluency in Portuguese and English.
• Collaborative spirit, proactivity, and attention to detail.
• Understanding of web architectures and services and experience with API testing methodologies.
• Ability to work in a fast-paced and dynamic environment.
• Good knowledge of integration and Continuous Delivery (CI/CD) concepts, and experience with tools such as GIT, Jenkins, and Maven.
• Fluency in Portuguese and English
• Experience with support tools (e.g., Jira, ServiceNow, Git, Go/CD).
• Salesforce certifications (e.g., Salesforce Administrator, Service Cloud Consultant). (Nice to Have)
• Knowledge of system integration and process automation. (Nice to Have)
• Knowledge of the Bank Industry (Nice to Have)

About Us
No Santander cada um de nós é "Risk Pro". Isto significa ter a responsabilidade pessoal de identificar, avaliar, gerir e reportar eventuais riscos para o banco decorrentes do desempenho das nossas funções. Vamos dar-te o conhecimento e as ferramentas para seres Risk Pro em todas as situações. Esta cultura de riscos é fundamental para o Santander Way, a nossa forma de trabalhar.
O Banco dispõe, nos termos do previsto na Lei nº 93/2021 de 20 de dezembro, de um canal de denúncias – Canal Aberto, acessível através do link

A Company you will be happy to grow with

At InnoTech, it´s all about connecting people with business through technology.

We care about you, your
happiness,
and your
well-being
. We seek people who want to learn and further improve their skills with us –
growth
is part of our DNA, and that's why we're proud to be certified as a
Great Place to Work
and to be
among the Top 50 Best Workplaces in Portugal
For us,
sustainability
is not just a word.
Integrity
and
social responsibility
lead our behavior.

We dare to be
different
, ambitious, dream big, and deliver value like no other You will have the opportunity to work with
top-level partners
in the banking area, insurance, retail, telecommunications, financial services, and so much more

We are 180+ InnoTechers, and we want your talent as an
IT Support Technician.

Your Mission Will Be:

• Provide IT support to end users, ensuring smooth operation of systems and services;
• Manage user accounts, distribution lists, and permissions across Office 365, Azure Active Directory, and SharePoint;
• Develop and maintain efficient troubleshooting processes for Windows systems, Office 365, VOIP, printing, and ticketing systems (Jira, ServiceNow, etc.).

You Will Need:

• +2 years of experience as an IT Support (or similar role);
• Strong knowledge of Office 365 administration, Azure Active Directory, and SharePoint;
• Proven proficiency in troubleshooting Windows environments, VOIP, printing, and IT service management tools (Jira, ServiceNow, etc.);
• Fluency in Portuguese;
• CPLP nationality or an EU work permit.

Would Be Awesome If You Have:

• BSc or MSc in Computer Science/Engineering, Information Technology, or related fields;
• Fluency in English (other languages are a plus).

With Us You Can Be a:

• TechThinker – people who want to re-imagine technology with us;
• TechSolver – a strategic, resilient and little bit a puzzle love r;
• InnoMinder – inhale innovation, exhale digital transformation;
• InnoTecher – no words needed. Just happiness, talent and all the above

Are you convinced? See it for yourself.

Join our Top-Notch Team

Introduction

We are excited to offer an opportunity to join the core operations team of a newly established IT Hub in Lisbon, supporting a global enterprise's mission-critical systems and services. This is a dynamic and hands-on role where you'll contribute to the stability, performance, and security of a modern IT infrastructure built around Microsoft technologies. As part of a growing team, you'll help shape the operational backbone of a high-performing digital environment.

Role Overview

As an IT Support Specialist, you will be responsible for delivering high-quality technical support to internal users across various departments. You'll troubleshoot hardware, software, and network issues, ensuring minimal disruption to business operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering excellent customer service.

Key Responsibilities

• User Support & Troubleshooting
• Respond promptly to technical support requests via ticketing systems, email, or in person. Diagnose and resolve issues related to hardware, software, operating systems, and network connectivity.
• Installation & Configuration
• Set up and configure desktops, laptops, mobile devices, and peripherals. Ensure all equipment is compliant with company standards and security policies.
• Documentation & Knowledge Sharing
• Maintain accurate records of support activities, solutions, and system configurations. Contribute to the internal knowledge base to improve team efficiency and user self-service.
• Employee Onboarding & Offboarding
• Support the IT aspects of onboarding new employees, including account setup, device provisioning, and orientation. Ensure proper deactivation and data handling during offboarding.
• Collaboration & Continuous Improvement
• Work closely with other IT teams and departments to escalate complex issues and implement long-term solutions. Participate in process improvement initiatives and contribute ideas to enhance service delivery.

Requirements

• Proven experience in IT support, helpdesk, or technical customer service roles.
• Strong working knowledge of Microsoft technologies, including Windows OS, Microsoft 365, Active Directory, and Teams.
• Familiarity with basic networking concepts and troubleshooting tools.
• Excellent communication skills in English (written and spoken); proficiency in German is a strong advantage.
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and attention to detail.

IT Support Specialist | Salesforce Service CloudCountry: Portugal

Location: Lisboa

General job description

We are looking for an IT Support Specialist to strengthen our technology team, with a focus on Salesforce Service Cloud. If you're passionate about technology, enjoy challenges, and have experience working in Salesforce environments, this opportunity is for you

Key Responsibilities

• Collaborate with development and business teams to ensure the implementation of new solutions and features.
• Provide support to the IT team, with a focus on Salesforce Service Cloud.
• Diagnose and resolve technical issues related to the Salesforce Service platform and its surrounding ecosystem.
• Participate in testing, updates, and continuous improvements of the platform.

Requirements

• Proven development experience within Salesforce environments (2-4 Years).
• Solid knowledge of Salesforce Service Cloud (configuration, features, processes,…).
• knowledge of customer service processes.
• Ability to communicate clearly and effectively with both technical and non-technical teams.
• Excellent interpersonal skills.
• Fluency in Portuguese and English.
• Collaborative spirit, proactivity, and attention to detail.
• Understanding of web architectures and services and experience with API testing methodologies.
• Ability to work in a fast-paced and dynamic environment.
• Good knowledge of integration and Continuous Delivery (CI/CD) concepts, and experience with tools such as GIT, Jenkins, and Maven.
• Fluency in Portuguese and English
• Experience with support tools (e.g., Jira, ServiceNow, Git, Go/CD).
• Salesforce certifications (e.g., Salesforce Administrator, Service Cloud Consultant). (Nice to Have)
• Knowledge of system integration and process automation. (Nice to Have)
• Knowledge of the Bank Industry (Nice to Have)

About Us

No Santander cada um de nós é "Risk Pro". Isto significa ter a responsabilidade pessoal de identificar, avaliar, gerir e reportar eventuais riscos para o banco decorrentes do desempenho das nossas funções. Vamos dar-te o conhecimento e as ferramentas para seres Risk Pro em todas as situações. Esta cultura de riscos é fundamental para o Santander Way, a nossa forma de trabalhar.

O Banco dispõe, nos termos do previsto na Lei nº 93/2021 de 20 de dezembro, de um canal de denúncias – Canal Aberto, acessível através do link

Do you want to join a company with a century-old tradition of innovation and entrepreneurial spirit that pushes the boundaries of the smart lighting industry?

A company that requires employees to expand their expertise not only to light urban environments but also to provide services for engaging and interactive public spaces. With a rich heritage in engineering, environmentally, economically, and socially sustainable lighting has always been part of our DNA. With connectivity becoming increasingly vital, as Experts in Lightability, we propose lighting infrastructures that will play a key role in building Smart Cities.

We are a family-owned multinational company of Belgian origin, headquartered in Brussels, and we are present in more than 70 countries across 5 continents.

Do you accept the challenge? Let's illuminate the future together

We are looking for a motivated trainee to join our IT department, (this position is for a professional internship and will be remunerated via IEFP).

What will you do?

Providing support to users in a factory and office context. The trainee will support the maintenance of computer systems, installation of equipment and first-line technical assistance to employees.

Providing support in resolving basic technical problems (software and hardware).

Providing support to local and remote users (factory and office).

Installing and configuring equipment (PCs, printers, scanners).

Keeping the inventory of IT equipment up to date.

Collaborating with the IT team on infrastructure maintenance and improvement tasks.

Completed 12th grade (preferably with technical training in IT or similar areas).

Interest in pursuing a career in Information Technology.

Knowledge of Windows operating systems and Microsoft Office tools.

Ease of communication and enjoyment of contact with users.

Sense of responsibility, organisation and ability to learn.

Location: Office at Carnaxide

Salary: Remuneration package (along with meal allowance + health insurance)

Respect is one of our Values. Our commitment to inclusivity goes hand in hand with our dedication to sustainability and the environment. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.

At Schréder, we commit ourselves to co-creating an environment where passionate people work and win together, learn and have fun. Let Join us

Respect is one of our Values. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.

Job description:

Please note that this posting is for spontaneous applications only and does not correspond to an active job vacancy.

At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. Today, we stand as a global leader in digital transformation, dedicated to reshaping businesses and society in the digital age.

What truly sets us apart is our family of nearly 130,000 dedicated employees that spans over 50 countries, forming a diverse and dynamic community. We are committed to helping our employees grow and develop their careers. We believe that everyone has the potential to achieve great things, and we are dedicated to providing the resources and opportunities that our employees need to succeed.

We invite you to take the next step in your career journey and apply. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

Key Accountabilities

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).

• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved.

• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.

• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

• Personal Development Takes ownership of own development and has a development plan in place. Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.

• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

Requirements:

• Proficient in Spanish & English

At Fujitsu, you will enjoy:

• Remote Working Available
• Employment with the possibility of a permanent contract
• Life insurance
• Private health insurance since the first day of employment and extensive to children for free
• Work life balance with full-time schedules available
• 25 days of holidays, including your birthday leave. Plus you can add one day per antiquity in the company up to 30 days.
• International career in a dynamic and enthusiastic environment
• Training and internal career progression plan upon hiring
• Dynamic and enthusiastic work environment with colleagues from more than 60 countries
• An IKEA voucher to help you build your own home office
• …and much more

At Fujitsu, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to our success, and we are committed to creating an environment where all employees can thrive.

We promote diversity, equal opportunity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other characteristic protected by applicable law.

We believe that everyone has something to contribute, and we are committed to creating a workplace where everyone can reach their full potential.

Job description:

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

Key Accountabilities

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).

• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved.

• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.

• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

• Personal Development Takes ownership of own development and has a development plan in place. Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.

• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

Requirements:

• Proficient in German & English

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.

We offer:

• Remote Working Available
• Employment with the possibility of a permanent contract
• Life insurance
• Private health insurance since the first day of employment and extensive to children for free
• Work life balance with full-time schedules available
• 25 days of holidays, including your birthday leave. Plus you can add one day per antiquity in the company up to 30 days.
• International career in a dynamic and enthusiastic environment
• Training and internal career progression plan upon hiring
• Dynamic and enthusiastic work environment with colleagues from more than 60 countries
• An IKEA voucher to help you build your own home office
• …and much more

Description
About Us
WTW is not just another advisory, broking, and solutions company—we're a storied institution that's been turning risk into opportunity since 1828. From insuring the Titanic to supporting NASA's Moon Buggy, our legacy is built on innovation and resilience. And at our Lisbon Regional Delivery Hub, a dynamic team of 300+ professionals is driving that legacy forward every day.

The Opportunity
We are looking for a highly capable IT Support L2 analyst, that can assess and optimize the performance of our end-user IT systems and software. The role includes analyzing the performance of IT systems, apply advance troubleshooting, resolve IT hardware and software issues, and provide IT support to our clients and employees.

IT Support Analyst L2 should exhibit sound knowledge and experience of IT system analysis and whose IT expertise, results in enhanced end-user support and system performance by providing technical expertise and committing to customer service.

Daily Activities

• Monitor/Manage/Processes routed tickets from IT Support L1 and other support team.
• Aid IT Support L1 in processing tickets (Incident/Request) when need arises such as in the case of major incidents that drives call volume
• Records, process, and tracks issues/request and confirms resolution prior to closure following agreed processes and procedures
• Perform advance and in-depth triaging, troubleshooting, and diagnosing error messages and failures that IT Support L1 cannot resolve.
• Utilizes all technical tools or resources like the remote management software or back-end tools to provide resolution for issues and request.
• Helps customer manage software installations and hardware repair
• Provide Executive VIP support and mobility support
• Process escalated Account administration ticket (account setup, password requests, account unlock etc.,)
• Liaise with Engineering, Infrastructure, Application, or other support team for ticket resolution.
• Coordinates with other support group as applicable before ticket escalation.

Qualifications
What You'll Bring

• Proficient level in oral and written English - French / Spanish or German is a plus
• At least 3 years of IT Support L1 experience or IT performance analysis and end-user support role.
• Associate's or bachelor's degree in computer science, information systems, or similar is a plus.
• Technical knowledge of WTW products and services is an asset.
• Microsoft, ITIL Foundation, IELTS, TOEFL Certification is an advantage.
• Advance knowledge of MS Office 365, MFA, VPN, Azure, computer hardware and software.
• Advance knowledge in administering Active Directory and Exchange servers related Tools
• Proficiency in Service Now ticketing tool or other task management software

Why WTW?
At WTW, we offer more than just a job—we offer a career. Here's what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us
Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it's a journey. Apply now and turn your potential into success with WTW

Willis Towers Watson is an equal opportunity employer.