141 Empregos para Dst Group - Portugal
Business Consultant IT - Financial Services
Lisbon
NTT America, Inc.
Publicado há 14 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Como líderes globais em inovação de negócio e tecnologia, trabalhamos com organizações de topo em todo o mundo para entregar soluções com impacto real.
Com +190.000 profissionais distribuídos por +70 países, combinamos o nosso conhecimento especializado com uma cultura que valoriza a aprendizagem, a curiosidade e a colaboração.
Lideramos a transformação e entregamos soluções seguras, inovadoras e específicas por indústria, que permitem aos negócios avançar. As nossas pessoas impulsionam tudo o que alcançamos, pensam de forma ousada para garantir resultados, assegurando que todas as vozes são ouvidas.
No âmbito do reforço da nossa equipa de Insurance, procuramos um/a Business Consultant com interesse em crescer na sua carreira num ambiente de desafios e colaboração.
Esta função descreve o teu ponto de partida na NTT DATA. Acreditamos em relações de longo prazo e apoiamos o teu crescimento. À medida que as tuas competências e ambições evoluem, trabalharemos contigo para identificar futuras oportunidades, projetos e trajetórias de carreira dentro da nossa organização.
+ Formação Superior na área de Engenharia, Gestão ou com aplicação às Tecnologias de Informação;
+ Excelentes conhecimentos de Inglês (São valorizados);
+ Experiência prévia de 2 anos em projetos como Business Analyst/Analista Funcional, sendo valorizada a experiência em consultoria tecnológica no Setor de Financial Services (Insurance e Banking);
+ Valoriza-se experiências com metodologias Agile e Design Thinking;
+ Valoriza-se o conhecimento e experiência utilizando JIRA para gestão de tarefas e requisitos;
+ Capacidade de implementar e monitorizar projetos, e identificar soluções alternativas.
Porquê escolher a NTT DATA?
**Uma cultura colaborativa e de suporte**
Fomentamos um ambiente onde a curiosidade, a inovação, o envolvimento e o trabalho em equipa são celebrados. A nossa filosofia _people-first_ é uma das razões pelas quais continuamos a ser reconhecidos globalmente.
**Desenvolvimento de carreira & aprendizagem contínua**
Acede a um percurso de formação estruturado, recursos de aprendizagem contínua, avaliações anuais de desempenho e um programa de mentoria dedicado - tudo pensado para te ajudar a crescer profissionalmente e a enfrentar novos desafios.
**Equilíbrio entre vida pessoal e profissional**
Como empresa, adotamos a abordagem BeFlex, que oferece às nossas pessoas a flexibilidade de que precisam para gerir o seu dia de trabalho de forma adaptada às suas necessidades.
**Top Employer Global**
Somos orgulhosamente certificados como Global Top Employer, um reconhecimento do nosso compromisso em ser um lugar onde as pessoas podem crescer e prosperar.
**Saúde e bem-estar em primeiro lugar**
O teu bem‑estar é importante. Os colaboradores têm acesso a psicólogos certificados e workshops online sobre e para saúde mental.
**Diversidade, Equidade & Inclusão**
Comprometemo-nos a criar um local de trabalho onde todos possam prosperar, independentemente de genero, nacionalidade, orientação sexual, deficiência, idade ou trajetória de vida. A inclusão faz parte de quem somos e da forma como trabalhamos.
\# **WeAreAllUnique #YouMakeUsUnique**
Identificas-te com este desafio? Candidata-te agora ou partilha com um amigo.
Com +190.000 profissionais distribuídos por +70 países, combinamos o nosso conhecimento especializado com uma cultura que valoriza a aprendizagem, a curiosidade e a colaboração.
Lideramos a transformação e entregamos soluções seguras, inovadoras e específicas por indústria, que permitem aos negócios avançar. As nossas pessoas impulsionam tudo o que alcançamos, pensam de forma ousada para garantir resultados, assegurando que todas as vozes são ouvidas.
No âmbito do reforço da nossa equipa de Insurance, procuramos um/a Business Consultant com interesse em crescer na sua carreira num ambiente de desafios e colaboração.
Esta função descreve o teu ponto de partida na NTT DATA. Acreditamos em relações de longo prazo e apoiamos o teu crescimento. À medida que as tuas competências e ambições evoluem, trabalharemos contigo para identificar futuras oportunidades, projetos e trajetórias de carreira dentro da nossa organização.
+ Formação Superior na área de Engenharia, Gestão ou com aplicação às Tecnologias de Informação;
+ Excelentes conhecimentos de Inglês (São valorizados);
+ Experiência prévia de 2 anos em projetos como Business Analyst/Analista Funcional, sendo valorizada a experiência em consultoria tecnológica no Setor de Financial Services (Insurance e Banking);
+ Valoriza-se experiências com metodologias Agile e Design Thinking;
+ Valoriza-se o conhecimento e experiência utilizando JIRA para gestão de tarefas e requisitos;
+ Capacidade de implementar e monitorizar projetos, e identificar soluções alternativas.
Porquê escolher a NTT DATA?
**Uma cultura colaborativa e de suporte**
Fomentamos um ambiente onde a curiosidade, a inovação, o envolvimento e o trabalho em equipa são celebrados. A nossa filosofia _people-first_ é uma das razões pelas quais continuamos a ser reconhecidos globalmente.
**Desenvolvimento de carreira & aprendizagem contínua**
Acede a um percurso de formação estruturado, recursos de aprendizagem contínua, avaliações anuais de desempenho e um programa de mentoria dedicado - tudo pensado para te ajudar a crescer profissionalmente e a enfrentar novos desafios.
**Equilíbrio entre vida pessoal e profissional**
Como empresa, adotamos a abordagem BeFlex, que oferece às nossas pessoas a flexibilidade de que precisam para gerir o seu dia de trabalho de forma adaptada às suas necessidades.
**Top Employer Global**
Somos orgulhosamente certificados como Global Top Employer, um reconhecimento do nosso compromisso em ser um lugar onde as pessoas podem crescer e prosperar.
**Saúde e bem-estar em primeiro lugar**
O teu bem‑estar é importante. Os colaboradores têm acesso a psicólogos certificados e workshops online sobre e para saúde mental.
**Diversidade, Equidade & Inclusão**
Comprometemo-nos a criar um local de trabalho onde todos possam prosperar, independentemente de genero, nacionalidade, orientação sexual, deficiência, idade ou trajetória de vida. A inclusão faz parte de quem somos e da forma como trabalhamos.
\# **WeAreAllUnique #YouMakeUsUnique**
Identificas-te com este desafio? Candidata-te agora ou partilha com um amigo.
Esse trabalho é adequado ou não?
Desculpe, este trabalho não está disponível em sua região
0
Descrição Do Trabalho
**Job Identification:**
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
**Here's what you'll do during a typical day:**
+ Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
+ Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
+ Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
+ Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
+ Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
+ Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
+ Respond promptly to guest requests for a supervisor or manager
+ Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
+ Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
+ Ensure our customers receive a fast, efficient and friendly check in and check out
+ Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
+ Preparation and co-ordination of group arrivals/departures.
+ Ensure a good performance oriented working environment within the department and motivate the staff
+ Participate regularly in training courses and put the skills learned there into practice
+ Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
+ Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
+ Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
+ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
+ Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
+ Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
+ Ability to see and hear in order to observe and detect signs of emergency situations
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
**Here's what you'll do during a typical day:**
+ Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
+ Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
+ Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
+ Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
+ Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
+ Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
+ Respond promptly to guest requests for a supervisor or manager
+ Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
+ Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
+ Ensure our customers receive a fast, efficient and friendly check in and check out
+ Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
+ Preparation and co-ordination of group arrivals/departures.
+ Ensure a good performance oriented working environment within the department and motivate the staff
+ Participate regularly in training courses and put the skills learned there into practice
+ Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
+ Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
+ Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
+ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
+ Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
+ Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
+ Ability to see and hear in order to observe and detect signs of emergency situations
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.
Esse trabalho é adequado ou não?
Desculpe, este trabalho não está disponível em sua região
1
Descrição Do Trabalho
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
Medtronic is a global leader in medical technology, united by a shared purpose to pioneer life changing innovation and deliver trusted service that enables healthcare professionals to improve lives and shape the future of patient care. Join us and be part of a team where your expertise makes a meaningful impact every day. The Service & Repair department is a growing organization of colleagues across EMEA and is part of Medtronic's Customer Care & Supply Chain organization. For this remote role, you will in charge of supervising the Portuguese team and you will be expected to be based in Portugal.
In the role as Technical Service Supervisor, you will be responsible for all communication between internal and external customer and the field service team. You will be the first point of contact for all kind of technical related issues. This will include people management for field service engineers, escalations with customer, negotiations, price quotations, service contracts, tender support as well as building customer relationships. You will be the main point of contact for the local customers, commercial teams and the field team for all Service & Repair related questions and/or escalations.
**Responsibilities may include the following and other duties may be assigned:**
+ Be a dedicated supervisor to the team, sales and customers in the region
+ Visit the Field Service Engineers at the customer site, discuss complaints, escalations or prices and quotations, repair prices with the customer and support sales with tendering
+ Provide technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems
+ Provide sales personnel with the technical data necessary for the demonstration of products
+ Act as a liaison between sales personnel and the customers on technical issues
+ Make technical presentations at sales meetings or at customer locations
**Required Knowledge and Experience:**
+ Bachelors' degree with a minimum of 3 years relevant experience, or an advanced degree with a minimum of 1 year of relevant experience preferred
+ Understanding of basic management approaches such as work scheduling, prioritizing, coaching and process execution
+ Complete knowledge of operational systems, techniques and practices typically gained through extensive experience
+ Fluency in English and Portuguese and good level of Spanish
+ Excellent communication skills and effective presentation and negotiation skills
+ Strong analytical and problem-solving skills balanced with speed and efficiency
+ Respected team player with strong interpersonal skills and an ability to manage stressful situations
+ In-depth experience with medical devices (working in the hospital setting and knowing the organization of the different departments: procurement, theatre, service engineers etc.)
+ Willingness to travel and a valid driver's license
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Portugal: 38,400.00 EUR - 57,600.00 EUR |
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
**A Day in the Life**
Medtronic is a global leader in medical technology, united by a shared purpose to pioneer life changing innovation and deliver trusted service that enables healthcare professionals to improve lives and shape the future of patient care. Join us and be part of a team where your expertise makes a meaningful impact every day. The Service & Repair department is a growing organization of colleagues across EMEA and is part of Medtronic's Customer Care & Supply Chain organization. For this remote role, you will in charge of supervising the Portuguese team and you will be expected to be based in Portugal.
In the role as Technical Service Supervisor, you will be responsible for all communication between internal and external customer and the field service team. You will be the first point of contact for all kind of technical related issues. This will include people management for field service engineers, escalations with customer, negotiations, price quotations, service contracts, tender support as well as building customer relationships. You will be the main point of contact for the local customers, commercial teams and the field team for all Service & Repair related questions and/or escalations.
**Responsibilities may include the following and other duties may be assigned:**
+ Be a dedicated supervisor to the team, sales and customers in the region
+ Visit the Field Service Engineers at the customer site, discuss complaints, escalations or prices and quotations, repair prices with the customer and support sales with tendering
+ Provide technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems
+ Provide sales personnel with the technical data necessary for the demonstration of products
+ Act as a liaison between sales personnel and the customers on technical issues
+ Make technical presentations at sales meetings or at customer locations
**Required Knowledge and Experience:**
+ Bachelors' degree with a minimum of 3 years relevant experience, or an advanced degree with a minimum of 1 year of relevant experience preferred
+ Understanding of basic management approaches such as work scheduling, prioritizing, coaching and process execution
+ Complete knowledge of operational systems, techniques and practices typically gained through extensive experience
+ Fluency in English and Portuguese and good level of Spanish
+ Excellent communication skills and effective presentation and negotiation skills
+ Strong analytical and problem-solving skills balanced with speed and efficiency
+ Respected team player with strong interpersonal skills and an ability to manage stressful situations
+ In-depth experience with medical devices (working in the hospital setting and knowing the organization of the different departments: procurement, theatre, service engineers etc.)
+ Willingness to travel and a valid driver's license
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Portugal: 38,400.00 EUR - 57,600.00 EUR |
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
Esse trabalho é adequado ou não?
Desculpe, este trabalho não está disponível em sua região
2
Descrição Do Trabalho
**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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3
Calibration/Service Technician
Remoto
Fortive Corporation
Publicado há 14 dias atrás
Trabalho visualizado
Descrição Do Trabalho
**Kindly note that this role is on‑site in Eindhoven, Netherlands. Candidates must be willing to relocate. A sign‑on bonus will be provided upon signature to assist with relocation. Please submit your resume in English.**
**Job Description**
In this role, you will perform repair and calibrations on a wide range of test and measurement equipment, ensuring traceable and accredited standards are met. Experience with repairs is an advantage.
You'll be part of a dedicated team focused on delivering high-quality service to our customers. Our goal is to return 95% of all repairs and calibrations within five working days.
As the main service lab in Europe, our Eindhoven facility supports customers across the EMEA region with their test and measurement equipment needs.
**Responsibilities:**
+ Perform calibrations at traceable, accredited levels and repairs, both in our Eindhoven service lab.
+ Ensure high-quality service and customer satisfaction.
+ Handle administrative tasks related to service operations.
+ Execute hardware and software updates when required.
+ Provide technical support and advice to customers.
**your team:**
In the Eindhoven lab we have >40 technicians of all kinds of nationalities, it is a great team that with the help of a strong logistic team is managing strong growth and increasing customer satisfaction.
**Experience:**
+ Mid to high level degree in electronics or equivalent.
+ Good communication skills and independent in working.
+ Good in English language.
**Personal Skills:**
+ Being a team player
**Why you should join Fluke:**
+ working with the best high end test and measurement equipment in the world.
+ a great team of experienced colleagues to help you grow
+ growth opportunities in the Netherlands but also throughout the world
**Fortive Corporation Overview**
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Fluke**
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation ( Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Job Description**
In this role, you will perform repair and calibrations on a wide range of test and measurement equipment, ensuring traceable and accredited standards are met. Experience with repairs is an advantage.
You'll be part of a dedicated team focused on delivering high-quality service to our customers. Our goal is to return 95% of all repairs and calibrations within five working days.
As the main service lab in Europe, our Eindhoven facility supports customers across the EMEA region with their test and measurement equipment needs.
**Responsibilities:**
+ Perform calibrations at traceable, accredited levels and repairs, both in our Eindhoven service lab.
+ Ensure high-quality service and customer satisfaction.
+ Handle administrative tasks related to service operations.
+ Execute hardware and software updates when required.
+ Provide technical support and advice to customers.
**your team:**
In the Eindhoven lab we have >40 technicians of all kinds of nationalities, it is a great team that with the help of a strong logistic team is managing strong growth and increasing customer satisfaction.
**Experience:**
+ Mid to high level degree in electronics or equivalent.
+ Good communication skills and independent in working.
+ Good in English language.
**Personal Skills:**
+ Being a team player
**Why you should join Fluke:**
+ working with the best high end test and measurement equipment in the world.
+ a great team of experienced colleagues to help you grow
+ growth opportunities in the Netherlands but also throughout the world
**Fortive Corporation Overview**
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Fluke**
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation ( Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
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4
Field Service Engineer
Porto Salvo
Eaton Corporation
Publicado há 14 dias atrás
Trabalho visualizado
Descrição Do Trabalho
At Eaton, we develop energy-efficient solutions that create a real and positive impact on the environment. Our mission is clear: to make what matters work.
Learn more about our purpose here: you like to be part of a global company committed to ethics, inclusion, diversity, and caring for its people?
As a Power Quality Field Service Engineer- you will be responsible for providing a first-class service for Eaton products and ensure maximum customer satisfaction. You will be responsible for commissioning and product repairs of Eaton's UPS.
**What you'll do:**
- Mainly commissioning of Eaton LV UPS >1MW.
- Ability to understand on-line and line-interactive UPS systems
- Additionally you will support the base business maintaining and repairing on all types of UPS systems
- Potential development toward MV systems
**Qualifications:**
- More than 2 years of vocational training degree (electrical / electronics) or equivalent
- Minimum 4-5 years of experience in the electrical industry with backup solutions (UPS)
**Skills:**
- Strong technical knowledge and experience, with the ability to work independently
- Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer)
- Fluency in Portugues and English
**We Offer:**
+ Permanent contract in a fast-growing global company
+ Challenging projects within a dynamic, collaborative team
+ Strong promotion opportunities - we encourage internal mobility whenever possible
+ Excellent work environment - safety and ethics are truly important to us
\#LI-AR2
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Learn more about our purpose here: you like to be part of a global company committed to ethics, inclusion, diversity, and caring for its people?
As a Power Quality Field Service Engineer- you will be responsible for providing a first-class service for Eaton products and ensure maximum customer satisfaction. You will be responsible for commissioning and product repairs of Eaton's UPS.
**What you'll do:**
- Mainly commissioning of Eaton LV UPS >1MW.
- Ability to understand on-line and line-interactive UPS systems
- Additionally you will support the base business maintaining and repairing on all types of UPS systems
- Potential development toward MV systems
**Qualifications:**
- More than 2 years of vocational training degree (electrical / electronics) or equivalent
- Minimum 4-5 years of experience in the electrical industry with backup solutions (UPS)
**Skills:**
- Strong technical knowledge and experience, with the ability to work independently
- Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer)
- Fluency in Portugues and English
**We Offer:**
+ Permanent contract in a fast-growing global company
+ Challenging projects within a dynamic, collaborative team
+ Strong promotion opportunities - we encourage internal mobility whenever possible
+ Excellent work environment - safety and ethics are truly important to us
\#LI-AR2
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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5
Service Contract Management Specialist
Publicado há 12 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Ready to make an impact in the world of contract management processes?
Join our Global Business Services team and play a key role in ensuring quality and efficiency across our worldwide service organization.
Your role:
As part of the newly established Global Business Services (GBS) organization, structured into three pillars – Operations, Global Process Ownership, and Strategy & Performance Management – you will play a key role in shaping the future of GBS.
The Service Contract Management Specialist is responsible for the administration and lifecycle management of service and maintenance contracts for MAN vehicles. The role ensures accurate contract setup, billing readiness, and compliance with commercial terms, supporting revenue recognition and customer satisfaction.
As part of the Service Contract Management team, you’ll help identify improvements, drive compliance, and contribute to a positive customer experience in a dynamic, international environment.
What you can look forward to:
In the Service Contract Management area, you will contribute to ensuring a smooth, transparent, and customer focused experience across company’s global sales and customer solutions organisation. Our teams work at the intersection of customer service, product quality, digitalisation, and operational excellence, ensuring that the contract management processes processes are executed accurately, efficiently, and in line with corporate standards. By managing essential data, supporting process improvements, and collaborating with international stakeholders, you will help ensure reliable and efficient warranty operations worldwide. Your contribution will strengthen the company’s operational excellence across the order-to-delivery process and enhance the overall customer experience.
Key Responsibilities
- Oversee the end-to-end lifecycle of service contracts: Contract creation and validation in SAP; Contract activation, amendments, and renewals; Termination and closure processes;
- Ensure contracts are aligned with commercial agreements, pricing conditions, and SLAs
- Maintain and update contract master data with high accuracy
- Support contract-related billing processes: Ensure correct invoicing schedules (recurring, usage-based, milestone); Validate billing parameters and readiness;
- Be the primary point of contact for internal stakeholders (Sales, Aftermarket, Finance, Operations) or even customers via email/phone in English and other languages
- Monitor contract performance and identify inconsistencies or risks
- Resolve contract-related issues such as: Incorrect pricing or terms; Missing documentation; Billing discrepancies;
- Maintain high data quality and ensure compliance with internal controls
- Support month-end closing and revenue recognition processes
- Identify opportunities for process improvements and standardization
Required Qualifications and Skills
- Completed studies with business background or commercial training or a comparable qualification
- Experience in Service Contract Management, O2C, or Order Management
- Experience working in a B2B environment (mandatory)
- MS Office with Excel skills, understanding of ERP systems (SAP or similar)
- Fluent in oral and written English to present complex issues
- Fluent in oral and written in another language
- Good understanding of billing processes and revenue flows
- Strong attention to detail and data accuracy
- Ability to manage complex contract structures
- Independent, structured and cooperative way of working
- 3-5 years work experience expected
Why join us?
- Be part of building a new GBS hub.
- Work in an international, multicultural environment with exposure to global teams.
- Influence on how processes are designed and executed globally.
- Grow your career in a modern service organization focused on people, innovation, and agility.
What we offer
- Permanent contract
- Mobile work model (2-3 days home office per week)
- Health insurance for you and your family (no extra cost)
- Life insurance
- Meal allowance
- Birthday, Christmas Eve and New Year’s Eve off
- A modern, people-centric culture focused on development, wellbeing and collaboration
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Sobre o mais recente Dst group Empregos em Portugal !
6
Descrição Do Trabalho
Enshored powers the growth of ambitious high growth companies by delivering and managing teams of elite outsourcers. Our 2000+ strong team supports the rapid scaling of our clients, and significantly improves their service quality and responsiveness for their customers. We specialize in delivering solutions in diverse areas including Customer Experience, Back Office, Sales & Marketing, and Content Moderation for clients from a range of industries, including TravelTech, HealthTech, FinTech, E-Commerce and SaaS. We have been named one of the fastest-growing US companies by Inc. 5000 for five consecutive years. Founded in 2014 by Ian Jackson and Jeff Bauer, Enshored operates globally and is headquartered in Long Beach, CA.
Key Attributes and Competencies:
- Customer Service: You love talking to customers and have a customer-first mindset. You are a master at building rapport with customers whilst finding solutions to their requests that work for the business, colleagues, and the customer themselves.
- Time Management: Ability to multitask, prioritize, and establish deadlines in a constantly evolving and fast-paced environment.
- Problem solving: You get a kick out of solving for the customer. You use your initiative to find information and source solutions to problems, thinking outside the box and utilizing brand values when solving issues.
- Attention to Detail: You ensure accuracy and attention to detail, even under pressure.
- Communication Skills: Clear and concise communication across all platforms in line with our company values. Ability to build rapport with customers, colleagues, and suppliers across the business.
- Listening Skills: Patient, respectful, and supportive when listening to customers, highlighting customer needs and ensuring these are delivered.
- Teamwork: Interpersonal and team skills that enable great relationship building internally and externally. Great work ethic and active support in achieving team goals.
- Complaint Handling: Professional approach to resolving complaints, using our values to make autonomous decisions about compensation and action to be taken.
- Empathy: Put yourself in our customers' walking boots and make things right when they go wrong.
- Resilience: Remaining calm under pressure and in a crisis to find the best solution to delight the customer.
Key Roles and Responsibilities:
The Customer Service team is obsessed with efficiency, quality, and loyalty. We support our Customers from all over the world from the moment they confirm their bookings. You are part of a customer-focused, passionate, organized, and resilient group with a hands-on attitude who make things happen together.
- Communicate with customers via phone calls, live chats, and emails. Use technology, such as a CRM and Zendesk, efficiently.
- Answer customer questions on a broad range of trips and destinations via App/My Account. You will make the journey seamless pre, during, and post-trip.
- Process customer payments, cancellations & amendments with accuracy and attention to detail.
- Collect and update contact, travel details, interests, and pre-trip information.
- Work with our internal operations team to ensure that the customer's trip is arranged to perfectly meet their needs.
- Support customers with a broad range of on-trip challenges from baggage transfers to medical emergencies.
- Assist customers in crises or incidents while on a trip.
- Complete general administrative tasks across our booking platform and communication systems.
- Respond to feedback and close the feedback loop for customers post-trip to make sure they keep coming back.
- Moderate, publish, and respond to our website reviews.
- Send customer updates on important route/destination changes.
- Generate reviews across our external review platforms (Google, Trustpilot, etc).
- Collaborate across teams as the voice of the customer in our organization.
- Be an active, positive member of the team.
- Actively support your colleagues and be there for them.
- Contribute and participate in team calls and meetings.
Qualifications and Experience:
- At least 3 years' experience in customer-facing roles within the travel industry.
- Ability to empathize with and be the voice of the Customer.
- Experience in complaint handling.
- Outstanding customer service and problem-solving skills.
- An excellent eye for detail and administrative skills.
- Able to multitask, prioritise and establish deadlines to ensure competing objectives are met.
- Highly confident, competent, and articulate individual who can communicate professionally.
- Experienced and fluent in using IT systems such as email, livechat, phones, booking/company systems, and MS Office suite (Zendesk desirable).
- Resilient and flexible.
- Excellent written and verbal communication skills in German and English.
- Living in the Lisbon area.
- 24/7 rotation shifts.
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7
Descrição Do Trabalho
**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Descrição Do Trabalho
Are you fluent in French and English and looking for an opportunity to grow your career within an international environment?
We are currently hiring French-speaking Customer Support Consultants to join a multilingual team supporting a leading company in the telecommunications sector. This is a fully remote position based in Portugal, offering long-term stability, professional development, and the opportunity to work with customers across a dynamic and fast-paced environment.
Your Role
As a Customer Support Consultant, you will be the first point of contact for customers, helping them with account, billing, service and technical-related enquiries while ensuring an excellent customer experience.
Key Responsibilities
- Support French-speaking customers via phone, email and chat.
- Assist with account management, billing and service-related enquiries.
- Troubleshoot and resolve customer issues efficiently.
- Provide guidance on products, services and platform features.
- Deliver a high standard of customer care in every interaction.
- Escalate complex cases to the appropriate teams when required.
- Gather customer feedback and contribute to service improvements.
What We're Looking For
- Fluent French and English (minimum C2 level).
- Previous experience in customer support, customer service or contact centre environments is an advantage.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Comfortable working with digital tools and technology.
- Positive, customer-focused mindset.
- Ability to perform well in a fast-paced environment.
Contract & Working Conditions
- Permanent contract after 6 months
- Fully remote position within Portugal.
- Monday to Friday schedule.
- Rotating 8-hour shifts between 07:00 and 18:00.
- Availability required for public holidays when scheduled.
- Work on public holidays is compensated with additional payment
Compensation & Benefits
Monthly Compensation Package
- Base Salary: €920
- Language Allowance (French+ English): €250
- Fixed Bonus: €150 (Multiskill Bonus)
- Performance Bonus: Up to €360
- Assiduity Allowance: €110
- Flex Work Allowance: €60
- Multiskill bonus: €150
- Meal Allowance: €10.20 per working day (approximately €214/month)
Additional Benefits
- Fully remote work in Portugal mainland.
- Private health insurance.
- Paid training.
- International and multicultural working environment.
- Career progression opportunities within a global organisation.
- Ongoing coaching, training and professional development.
- Stable project with long-term growth potential.
Why Join?
- Build an international career while working remotely.
- Join a globally recognised company with a strong presence across Europe.
- Develop valuable customer service, communication and digital support skills.
- Benefit from a competitive compensation package and attractive bonus structure.
- Become part of a supportive and diverse team where your language skills are highly valued.
If you're ready for your next professional challenge and would like to work in an international environment, we'd love to hear from you.
Apply Today!
Data Privacy Notice (GDPR)
By submitting your application, you consent to the processing of your personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR). Your data will be treated confidentially and used solely for evaluating your application.
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