111 Empregos para Customer Success Jr - Portugal
Manager, Technical Account Management
Publicado há 3 dias atrás
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Manager, Technical Account Management
Hybrid - Lisbon, Portugal
Full-time, Permanent
About Dynamic Yield
Dynamic Yield is a leading provider of personalization technology, empowering businesses to deliver individualized experiences across web, mobile apps, email, kiosks, IoT, and call centers. Our platform enables real-time personalization, A/B testing, and product recommendations that drive measurable business outcomes.
Our culture is rooted in collaboration, agility, and a shared passion for transforming digital experiences. We celebrate curiosity, encourage experimentation, and support one another in delivering excellence.
The Role: Technical Account Management (TAM) Team Lead
As a TAM Team Lead, you’ll combine deep technical expertise with people leadership to deliver outstanding client experiences and drive team success. You’ll manage a high-performing, multicultural team while also acting as a Senior Technical Account Manager—guiding product implementation, resolving complex issues, and ensuring clients maximize the value of our solutions.
What You’ll Do
Client Success & Technical Leadership
- Serve as a subject matter expert on Dynamic Yield’s technical capabilities.
- Lead clients through implementation, onboarding, and ongoing optimization.
- Troubleshoot issues, provide strategic consultation, and ensure business value is realized.
- Partner with Engineering and Product teams to improve client outcomes.
- Develop documentation, tutorials, and resources to support customer education.
Team Leadership & Strategy
- Recruit, onboard, and mentor a diverse team of TAMs.
- Define goals, conduct performance reviews, and support career growth.
- Prioritize workloads, manage escalations, and track KPIs.
- Drive customer success outcomes such as renewals and upsells.
- Lead process improvements and strengthen cross-functional collaboration.
What You Bring
- Proven experience in technical, client-facing roles within SaaS or digital marketing.
- Strong knowledge of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android).
- Demonstrated success in building and leading high-performing teams.
- Excellent communication skills with both technical and non-technical stakeholders.
- A customer-first mindset and strong problem-solving ability.
- Fluency in English, with the ability to thrive in fast-paced, global environments.
Thank you for your applications!
Manager, Technical Account Management
Hoje
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Descrição Do Trabalho
Manager, Technical Account Management
Hybrid - Lisbon, Portugal
Full-time, Permanent
About Dynamic Yield
Dynamic Yield is a leading provider of personalization technology, empowering businesses to deliver individualized experiences across web, mobile apps, email, kiosks, IoT, and call centers. Our platform enables real-time personalization, A/B testing, and product recommendations that drive measurable business outcomes.
Our culture is rooted in collaboration, agility, and a shared passion for transforming digital experiences. We celebrate curiosity, encourage experimentation, and support one another in delivering excellence.
The Role: Technical Account Management (TAM) Team Lead
As a TAM Team Lead, you’ll combine deep technical expertise with people leadership to deliver outstanding client experiences and drive team success. You’ll manage a high-performing, multicultural team while also acting as a Senior Technical Account Manager—guiding product implementation, resolving complex issues, and ensuring clients maximize the value of our solutions.
What You’ll Do
Client Success & Technical Leadership
- Serve as a subject matter expert on Dynamic Yield’s technical capabilities.
- Lead clients through implementation, onboarding, and ongoing optimization.
- Troubleshoot issues, provide strategic consultation, and ensure business value is realized.
- Partner with Engineering and Product teams to improve client outcomes.
- Develop documentation, tutorials, and resources to support customer education.
Team Leadership & Strategy
- Recruit, onboard, and mentor a diverse team of TAMs.
- Define goals, conduct performance reviews, and support career growth.
- Prioritize workloads, manage escalations, and track KPIs.
- Drive customer success outcomes such as renewals and upsells.
- Lead process improvements and strengthen cross-functional collaboration.
What You Bring
- Proven experience in technical, client-facing roles within SaaS or digital marketing.
- Strong knowledge of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android).
- Demonstrated success in building and leading high-performing teams.
- Excellent communication skills with both technical and non-technical stakeholders.
- A customer-first mindset and strong problem-solving ability.
- Fluency in English, with the ability to thrive in fast-paced, global environments.
Thank you for your applications!
Technical Account Management, Lead
Publicado há 26 dias atrás
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_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Technical Account Management, Lead
About Mastercard
At Mastercard, we're building a world beyond cash-one that's inclusive, digital, and accessible to everyone, everywhere. We harness the power of secure data, global networks, and bold innovation to help individuals, businesses, and governments unlock their full potential. Our culture is driven by our Decency Quotient (DQ)-a commitment to doing well by doing good-and we champion a workplace where every voice is valued and every difference makes us stronger.
About Dynamic Yield
Dynamic Yield, a Mastercard company, is a leading provider of personalization technology. Our platform empowers businesses to deliver individualized experiences across web, mobile apps, email, kiosks, IoT, and call centers. With a strong focus on innovation and customer-centricity, Dynamic Yield offers tools for real-time personalization, A/B testing, and product recommendations that drive measurable business outcomes. Our culture is rooted in collaboration, agility, and a shared passion for transforming digital experiences. We celebrate curiosity, encourage experimentation, and support each other in delivering excellence.
All About the Role: Technical Account Management (TAM) Team Lead
As a TAM Team Lead, you'll combine deep technical expertise with people leadership to deliver exceptional client experiences and drive team success. You'll lead a high-performing, multicultural team while also acting as a Senior Technical Account Manager-consulting on product implementation, resolving complex issues, and ensuring our clients get the most from our solutions.
What You'll Do
Client Success & Technical Leadership
Become a go-to expert on Dynamic Yield's technical capabilities.
Guide clients through implementation, onboarding, and optimization.
Troubleshoot issues, provide strategic consultation, and ensure value delivery.
Collaborate with Engineering and Product teams to enhance customer outcomes.
Create documentation and tutorials to support client education.
Team Leadership & Strategy
Hire, onboard, and mentor a diverse team of TAMs.
Set goals, conduct performance reviews, and foster career growth.
Prioritize and delegate tasks, manage escalations, and monitor KPIs.
Champion customer success metrics like renewals and upsells.
Drive process improvements and cross-functional collaboration.
What You Bring
Proven experience in technical client-facing roles within SaaS or digital marketing.
Strong grasp of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android).
Demonstrated success in building and leading high-performing teams.
Excellent communication skills across technical and non-technical audiences.
A customer-first mindset with a knack for solving complex problems.
Fluency in English and the ability to thrive in fast-paced, global environments.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Manager, Technical Account Management
Publicado há 6 dias atrás
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Descrição Do Trabalho
Hybrid - Lisbon, Portugal
Full-time, Permanent
About Dynamic Yield
Dynamic Yield is a leading provider of personalization technology, empowering businesses to deliver individualized experiences across web, mobile apps, email, kiosks, IoT, and call centers. Our platform enables real-time personalization, A/B testing, and product recommendations that drive measurable business outcomes.
Our culture is rooted in collaboration, agility, and a shared passion for transforming digital experiences. We celebrate curiosity, encourage experimentation, and support one another in delivering excellence.
The Role: Technical Account Management (TAM) Team Lead
As a TAM Team Lead, you’ll combine deep technical expertise with people leadership to deliver outstanding client experiences and drive team success. You’ll manage a high-performing, multicultural team while also acting as a Senior Technical Account Manager—guiding product implementation, resolving complex issues, and ensuring clients maximize the value of our solutions.
What You’ll Do
Client Success & Technical Leadership
Serve as a subject matter expert on Dynamic Yield’s technical capabilities.
Lead clients through implementation, onboarding, and ongoing optimization.
Troubleshoot issues, provide strategic consultation, and ensure business value is realized.
Partner with Engineering and Product teams to improve client outcomes.
Develop documentation, tutorials, and resources to support customer education.
Team Leadership & Strategy
Recruit, onboard, and mentor a diverse team of TAMs.
Define goals, conduct performance reviews, and support career growth.
Prioritize workloads, manage escalations, and track KPIs.
Drive customer success outcomes such as renewals and upsells.
Lead process improvements and strengthen cross-functional collaboration.
What You Bring
Proven experience in technical, client-facing roles within SaaS or digital marketing.
Strong knowledge of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android).
Demonstrated success in building and leading high-performing teams.
Excellent communication skills with both technical and non-technical stakeholders.
A customer-first mindset and strong problem-solving ability.
Fluency in English, with the ability to thrive in fast-paced, global environments.
Thank you for your applications!
Manager, Technical Account Management
Publicado há 6 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Manager, Technical Account Management
Hybrid - Lisbon, Portugal
Full-time, Permanent
About Dynamic Yield
Dynamic Yield is a leading provider of personalization technology, empowering businesses to deliver individualized experiences across web, mobile apps, email, kiosks, IoT, and call centers. Our platform enables real-time personalization, A/B testing, and product recommendations that drive measurable business outcomes.
Our culture is rooted in collaboration, agility, and a shared passion for transforming digital experiences. We celebrate curiosity, encourage experimentation, and support one another in delivering excellence.
The Role: Technical Account Management (TAM) Team Lead
As a TAM Team Lead, you’ll combine deep technical expertise with people leadership to deliver outstanding client experiences and drive team success. You’ll manage a high-performing, multicultural team while also acting as a Senior Technical Account Manager—guiding product implementation, resolving complex issues, and ensuring clients maximize the value of our solutions.
What You’ll Do
Client Success & Technical Leadership
- Serve as a subject matter expert on Dynamic Yield’s technical capabilities.
- Lead clients through implementation, onboarding, and ongoing optimization.
- Troubleshoot issues, provide strategic consultation, and ensure business value is realized.
- Partner with Engineering and Product teams to improve client outcomes.
- Develop documentation, tutorials, and resources to support customer education.
Team Leadership & Strategy
- Recruit, onboard, and mentor a diverse team of TAMs.
- Define goals, conduct performance reviews, and support career growth.
- Prioritize workloads, manage escalations, and track KPIs.
- Drive customer success outcomes such as renewals and upsells.
- Lead process improvements and strengthen cross-functional collaboration.
What You Bring
- Proven experience in technical, client-facing roles within SaaS or digital marketing.
- Strong knowledge of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android).
- Demonstrated success in building and leading high-performing teams.
- Excellent communication skills with both technical and non-technical stakeholders.
- A customer-first mindset and strong problem-solving ability.
- Fluency in English, with the ability to thrive in fast-paced, global environments.
Thank you for your applications!
Manager, Technical Account Management
Publicado há 6 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Manager, Technical Account Management
Hybrid - Lisbon, Portugal
Full-time, Permanent
About Dynamic Yield
Dynamic Yield is a leading provider of personalization technology, empowering businesses to deliver individualized experiences across web, mobile apps, email, kiosks, IoT, and call centers. Our platform enables real-time personalization, A/B testing, and product recommendations that drive measurable business outcomes.
Our culture is rooted in collaboration, agility, and a shared passion for transforming digital experiences. We celebrate curiosity, encourage experimentation, and support one another in delivering excellence.
The Role: Technical Account Management (TAM) Team Lead
As a TAM Team Lead, you’ll combine deep technical expertise with people leadership to deliver outstanding client experiences and drive team success. You’ll manage a high-performing, multicultural team while also acting as a Senior Technical Account Manager—guiding product implementation, resolving complex issues, and ensuring clients maximize the value of our solutions.
What You’ll Do
Client Success & Technical Leadership
- Serve as a subject matter expert on Dynamic Yield’s technical capabilities.
- Lead clients through implementation, onboarding, and ongoing optimization.
- Troubleshoot issues, provide strategic consultation, and ensure business value is realized.
- Partner with Engineering and Product teams to improve client outcomes.
- Develop documentation, tutorials, and resources to support customer education.
Team Leadership & Strategy
- Recruit, onboard, and mentor a diverse team of TAMs.
- Define goals, conduct performance reviews, and support career growth.
- Prioritize workloads, manage escalations, and track KPIs.
- Drive customer success outcomes such as renewals and upsells.
- Lead process improvements and strengthen cross-functional collaboration.
What You Bring
- Proven experience in technical, client-facing roles within SaaS or digital marketing.
- Strong knowledge of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android).
- Demonstrated success in building and leading high-performing teams.
- Excellent communication skills with both technical and non-technical stakeholders.
- A customer-first mindset and strong problem-solving ability.
- Fluency in English, with the ability to thrive in fast-paced, global environments.
Thank you for your applications!
Manager, Technical Account Management
Hoje
Trabalho visualizado
Descrição Do Trabalho
Manager, Technical Account Management
Hybrid - Lisbon, Portugal
Full-time, Permanent
About Dynamic Yield
Dynamic Yield is a leading provider of personalization technology, empowering businesses to deliver individualized experiences across web, mobile apps, email, kiosks, IoT, and call centers. Our platform enables real-time personalization, A/B testing, and product recommendations that drive measurable business outcomes.
Our culture is rooted in collaboration, agility, and a shared passion for transforming digital experiences. We celebrate curiosity, encourage experimentation, and support one another in delivering excellence.
The Role:
Technical Account Management (TAM) Team Lead
As a TAM Team Lead, you’ll combine deep technical expertise with people leadership to deliver outstanding client experiences and drive team success. You’ll manage a high-performing, multicultural team while also acting as a Senior Technical Account Manager—guiding product implementation, resolving complex issues, and ensuring clients maximize the value of our solutions.
What You’ll Do
Client Success & Technical Leadership
- Serve as a subject matter expert on Dynamic Yield’s technical capabilities.
- Lead clients through implementation, onboarding, and ongoing optimization.
- Troubleshoot issues, provide strategic consultation, and ensure business value is realized.
- Partner with Engineering and Product teams to improve client outcomes.
- Develop documentation, tutorials, and resources to support customer education.
Team Leadership & Strategy
- Recruit, onboard, and mentor a diverse team of TAMs.
- Define goals, conduct performance reviews, and support career growth.
- Prioritize workloads, manage escalations, and track KPIs.
- Drive customer success outcomes such as renewals and upsells.
- Lead process improvements and strengthen cross-functional collaboration.
What You Bring
- Proven experience in technical, client-facing roles within SaaS or digital marketing.
- Strong knowledge of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android).
- Demonstrated success in building and leading high-performing teams.
- Excellent communication skills with both technical and non-technical stakeholders.
- A customer-first mindset and strong problem-solving ability.
- Fluency in English, with the ability to thrive in fast-paced, global environments.
Thank you for your applications!
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Manager, Technical Account Management
Publicado há 5 dias atrás
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Descrição Do Trabalho
Manager, Technical Account Management
Hybrid - Lisbon, Portugal
Full-time, Permanent
About Dynamic Yield
Dynamic Yield is a leading provider of personalization technology, empowering businesses to deliver individualized experiences across web, mobile apps, email, kiosks, IoT, and call centers. Our platform enables real-time personalization, A/B testing, and product recommendations that drive measurable business outcomes.
Our culture is rooted in collaboration, agility, and a shared passion for transforming digital experiences. We celebrate curiosity, encourage experimentation, and support one another in delivering excellence.
The Role: Technical Account Management (TAM) Team Lead
As a TAM Team Lead, you’ll combine deep technical expertise with people leadership to deliver outstanding client experiences and drive team success. You’ll manage a high-performing, multicultural team while also acting as a Senior Technical Account Manager—guiding product implementation, resolving complex issues, and ensuring clients maximize the value of our solutions.
What You’ll Do
Client Success & Technical Leadership
- Serve as a subject matter expert on Dynamic Yield’s technical capabilities.
- Lead clients through implementation, onboarding, and ongoing optimization.
- Troubleshoot issues, provide strategic consultation, and ensure business value is realized.
- Partner with Engineering and Product teams to improve client outcomes.
- Develop documentation, tutorials, and resources to support customer education.
Team Leadership & Strategy
- Recruit, onboard, and mentor a diverse team of TAMs.
- Define goals, conduct performance reviews, and support career growth.
- Prioritize workloads, manage escalations, and track KPIs.
- Drive customer success outcomes such as renewals and upsells.
- Lead process improvements and strengthen cross-functional collaboration.
What You Bring
- Proven experience in technical, client-facing roles within SaaS or digital marketing.
- Strong knowledge of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android).
- Demonstrated success in building and leading high-performing teams.
- Excellent communication skills with both technical and non-technical stakeholders.
- A customer-first mindset and strong problem-solving ability.
- Fluency in English, with the ability to thrive in fast-paced, global environments.
Thank you for your applications!
Manager, Technical Account Management
Publicado há 5 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Manager, Technical Account Management
Hybrid - Lisbon, Portugal
Full-time, Permanent
About Dynamic Yield
Dynamic Yield is a leading provider of personalization technology, empowering businesses to deliver individualized experiences across web, mobile apps, email, kiosks, IoT, and call centers. Our platform enables real-time personalization, A/B testing, and product recommendations that drive measurable business outcomes.
Our culture is rooted in collaboration, agility, and a shared passion for transforming digital experiences. We celebrate curiosity, encourage experimentation, and support one another in delivering excellence.
The Role: Technical Account Management (TAM) Team Lead
As a TAM Team Lead, you’ll combine deep technical expertise with people leadership to deliver outstanding client experiences and drive team success. You’ll manage a high-performing, multicultural team while also acting as a Senior Technical Account Manager—guiding product implementation, resolving complex issues, and ensuring clients maximize the value of our solutions.
What You’ll Do
Client Success & Technical Leadership
- Serve as a subject matter expert on Dynamic Yield’s technical capabilities.
- Lead clients through implementation, onboarding, and ongoing optimization.
- Troubleshoot issues, provide strategic consultation, and ensure business value is realized.
- Partner with Engineering and Product teams to improve client outcomes.
- Develop documentation, tutorials, and resources to support customer education.
Team Leadership & Strategy
- Recruit, onboard, and mentor a diverse team of TAMs.
- Define goals, conduct performance reviews, and support career growth.
- Prioritize workloads, manage escalations, and track KPIs.
- Drive customer success outcomes such as renewals and upsells.
- Lead process improvements and strengthen cross-functional collaboration.
What You Bring
- Proven experience in technical, client-facing roles within SaaS or digital marketing.
- Strong knowledge of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android).
- Demonstrated success in building and leading high-performing teams.
- Excellent communication skills with both technical and non-technical stakeholders.
- A customer-first mindset and strong problem-solving ability.
- Fluency in English, with the ability to thrive in fast-paced, global environments.
Thank you for your applications!
Manager, Technical Account Management - Lisbon, Portugal
Publicado há 19 dias atrás
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Descrição Do Trabalho
E-Frontiers is looking for a TAM Team Lead for a global tech company. This is a unique opportunity to lead a high-performing team , act as a senior technical advisor , and make a real impact in a fast-paced, international environment.
About E-Frontiers:
At E-Frontiers, we help tech companies hire top talent and support professionals in finding opportunities that accelerate their careers . We work with product companies and scale-ups across Europe, offering transparent, candidate-focused recruitment processes.
What You'll Do:
Lead, mentor, and grow a diverse team of Technical Account Managers (TAMs).
Act as a trusted technical advisor for key client accounts.
Guide clients through onboarding, implementation, and optimization.
Troubleshoot complex issues and ensure clients maximize value.
Collaborate with Product and Engineering teams to improve outcomes.
Set team goals, track KPIs, and drive process improvements.
What You Bring:
2+ years of people leadership experience.
Client-facing experience in SaaS or digital marketing.
Strong project management skills managing multiple accounts.
Knowledge of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android).
Excellent communication skills across technical and non-technical audiences.
Customer-first mindset and problem-solving skills.
Fluent in English.
Nice-to-Haves:
Experience managing European accounts.
Experience building teams from scratch.
Experience in a SaaS organization.
Why You'll Love It:
Salary: €70,000 - €80,000 + 10% bonus
Hybrid/flexible work options
Wellbeing programs, vacation, and work-life balance support
Career growth in a global, innovative company
Location: Lisbon, Portugal (hybrid)
Travel: Up to 40%
Ready to take the next step? Apply now with E-Frontiers!