493 Empregos para Customer Service - Portugal

Customer Service Representative ENG/FR

Lisbon, Lisboa Enovis

Publicado há 7 dias atrás

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Descrição Do Trabalho

Customer Service– (Permanent, Full Time) English + French

Location: Global Business Technology Hub – Lisbon, Portugal


Enovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.

Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.

#CreatingBetterTogether


Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™?

As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our European direct markets.


Position Summary

We’re looking for a passionate and energetic Customer Service to join our team! In this role, you’ll be the key point of contact for our customers—managing accounts, processing orders, and resolving inquiries and concerns with professionalism and care.

You’ll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team. You will also provide technical guidance and operational support to your local CS team.

Essential Functions

  • Receive and process incoming customer orders accurately
  • Communicate order and fulfillment issues to field Sales
  • Ensure record accuracy by maintaining data integrity during the order entry process
  • Manage orders from entry through delivery, resolving billing issues promptly
  • Collaborate cross-functionally with Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
  • Identify and suggest process improvements and contribute to knowledge base updates
  • Support fellow Customer Service team members as needed
  • Follow up on internal holds related to customer credits
  • Apply proper complaint handling procedures and understand stakeholder roles
  • Provide daily phone support and maintain voice communication activity


What We Need

Education, Experience and Eligibility:

  • Minimum 2+ years of experience in a customer service role
  • Proven track record driving process improvement initiatives
  • Must be legally eligible to work in EU and able to travel internationally
  • Fully bi-lingual/fluency in English & French - native or C2 minimum
  • Must be available for flexible hourly shift to support teams across Lisbon and Toronto time zones (10-19/12-20*)

General Skills and Competencies:

  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with aptitude in building relationships with professionals of all levels.
  • Experience working with ERP systems: Oracle, Salesforce preferable.
  • Strong command of MS Office Suite incl SharePoint, MS 365 and Teams.
  • Accurate and timely execution with a solution-based approach.
  • Multi-task, embrace change and innovate in a fast-paced environment.
  • Analyze data to identify trends and root cause issues.
  • Adapt in a dynamic work environment and make independent decisions.
  • Versatility, attention to detail, organisational skills, and team-work spirit.
  • Represent the company professionally, ethically, and morally demonstrating cultural awareness, always.
  • Work closely with regional and global teams to optimise processes and improve system


What We Offer

  • You’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale.
  • You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
  • You’ll enjoy a comprehensive and competitive benefits package.
  • Access professional development opportunities and career growth within a global corporate structure.
  • Enjoy stability and resources provided by a well-established, fast growing multinational company.
  • Work in a desirable, well-established neighbourhood with modern office facilities, nearby amenities, and excellent access to public transport.
  • You’ll work hard and have fun doing it!
  • You will be recognized for your engagement.
  • Hybrid office/ remote home office regime.


If you are a motivated professional with experience in medical tech, sales / data operations, or customer services, we encourage you to apply and become part of our fast growing, dynamic team!

Desculpe, este trabalho não está disponível em sua região

Customer Service Representative ENG/FR

Lisboa, Lisboa Enovis

Hoje

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

full-time

Customer Service– (Permanent, Full Time) English + French

Location: Global Business Technology Hub – Lisbon, Portugal

EnovisTM is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.

Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.

#CreatingBetterTogether

Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better TogetherTM?

As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our European direct markets.

Position Summary

We’re looking for a passionate and energetic Customer Service to join our team! In this role, you’ll be the key point of contact for our customers—managing accounts, processing orders, and resolving inquiries and concerns with professionalism and care.

You’ll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team. You will also provide technical guidance and operational support to your local CS team.

Essential Functions

  • Receive and process incoming customer orders accurately
  • Communicate order and fulfillment issues to field Sales
  • Ensure record accuracy by maintaining data integrity during the order entry process
  • Manage orders from entry through delivery, resolving billing issues promptly
  • Collaborate cross-functionally with Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
  • Identify and suggest process improvements and contribute to knowledge base updates
  • Support fellow Customer Service team members as needed
  • Follow up on internal holds related to customer credits
  • Apply proper complaint handling procedures and understand stakeholder roles
  • Provide daily phone support and maintain voice communication activity

What We Need

Education, Experience and Eligibility:

  • Minimum 2+ years of experience in a customer service role
  • Proven track record driving process improvement initiatives
  • Must be legally eligible to work in EU and able to travel internationally
  • Fully bi-lingual/fluency in English & French - native or C2 minimum
  • Must be available for flexible hourly shift to support teams across Lisbon and Toronto time zones (10-19/12-20*)

General Skills and Competencies:

  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with aptitude in building relationships with professionals of all levels.
  • Experience working with ERP systems: Oracle, Salesforce preferable.
  • Strong command of MS Office Suite incl SharePoint, MS 365 and Teams.
  • Accurate and timely execution with a solution-based approach.
  • Multi-task, embrace change and innovate in a fast-paced environment.
  • Analyze data to identify trends and root cause issues.
  • Adapt in a dynamic work environment and make independent decisions.
  • Versatility, attention to detail, organisational skills, and team-work spirit.
  • Represent the company professionally, ethically, and morally demonstrating cultural awareness, always.
  • Work closely with regional and global teams to optimise processes and improve system

What We Offer

  • You’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale.
  • You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
  • You’ll enjoy a comprehensive and competitive benefits package.
  • Access professional development opportunities and career growth within a global corporate structure.
  • Enjoy stability and resources provided by a well-established, fast growing multinational company.
  • Work in a desirable, well-established neighbourhood with modern office facilities, nearby amenities, and excellent access to public transport.
  • You’ll work hard and have fun doing it!
  • You will be recognized for your engagement.
  • Hybrid office/ remote home office regime.

If you are a motivated professional with experience in medical tech, sales / data operations, or customer services, we encourage you to apply and become part of our fast growing, dynamic team!

Desculpe, este trabalho não está disponível em sua região

Customer Service Representative ENG/FR

Lisbon, Lisboa Enovis

Hoje

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

Customer Service– (Permanent, Full Time) English + French

Location: Global Business Technology Hub – Lisbon, Portugal

EnovisTM is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.

Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.

#CreatingBetterTogether

Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better TogetherTM?

As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our European direct markets.

Position Summary

We’re looking for a passionate and energetic Customer Service to join our team! In this role, you’ll be the key point of contact for our customers—managing accounts, processing orders, and resolving inquiries and concerns with professionalism and care.

You’ll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team. You will also provide technical guidance and operational support to your local CS team.

Essential Functions

  • Receive and process incoming customer orders accurately
  • Communicate order and fulfillment issues to field Sales
  • Ensure record accuracy by maintaining data integrity during the order entry process
  • Manage orders from entry through delivery, resolving billing issues promptly
  • Collaborate cross-functionally with Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
  • Identify and suggest process improvements and contribute to knowledge base updates
  • Support fellow Customer Service team members as needed
  • Follow up on internal holds related to customer credits
  • Apply proper complaint handling procedures and understand stakeholder roles
  • Provide daily phone support and maintain voice communication activity

What We Need

Education, Experience and Eligibility:

  • Minimum 2+ years of experience in a customer service role
  • Proven track record driving process improvement initiatives
  • Must be legally eligible to work in EU and able to travel internationally
  • Fully bi-lingual/fluency in English & French - native or C2 minimum
  • Must be available for flexible hourly shift to support teams across Lisbon and Toronto time zones (10-19/12-20*)

General Skills and Competencies:

  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with aptitude in building relationships with professionals of all levels.
  • Experience working with ERP systems: Oracle, Salesforce preferable.
  • Strong command of MS Office Suite incl SharePoint, MS 365 and Teams.
  • Accurate and timely execution with a solution-based approach.
  • Multi-task, embrace change and innovate in a fast-paced environment.
  • Analyze data to identify trends and root cause issues.
  • Adapt in a dynamic work environment and make independent decisions.
  • Versatility, attention to detail, organisational skills, and team-work spirit.
  • Represent the company professionally, ethically, and morally demonstrating cultural awareness, always.
  • Work closely with regional and global teams to optimise processes and improve system

What We Offer

  • You’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale.
  • You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
  • You’ll enjoy a comprehensive and competitive benefits package.
  • Access professional development opportunities and career growth within a global corporate structure.
  • Enjoy stability and resources provided by a well-established, fast growing multinational company.
  • Work in a desirable, well-established neighbourhood with modern office facilities, nearby amenities, and excellent access to public transport.
  • You’ll work hard and have fun doing it!
  • You will be recognized for your engagement.
  • Hybrid office/ remote home office regime.

If you are a motivated professional with experience in medical tech, sales / data operations, or customer services, we encourage you to apply and become part of our fast growing, dynamic team!

Desculpe, este trabalho não está disponível em sua região

Customer Service Representative ENG/FR

Lisbon, Lisboa Enovis

Publicado há 7 dias atrás

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

Customer Service– (Permanent, Full Time) English + French
Location: Global Business Technology Hub – Lisbon, Portugal

Enovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.
Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.
#CreatingBetterTogether
you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™?
As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our European direct markets.

Position Summary
We’re looking for a passionate and energetic Customer Service to join our team! In this role, you’ll be the key point of contact for our customers—managing accounts, processing orders, and resolving inquiries and concerns with professionalism and care.
You’ll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team. You will also provide technical guidance and operational support to your local CS team.

Essential Functions
Receive and process incoming customer orders accurately
Communicate order and fulfillment issues to field Sales
Ensure record accuracy by maintaining data integrity during the order entry process
Manage orders from entry through delivery, resolving billing issues promptly
Collaborate cross-functionally with Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
Identify and suggest process improvements and contribute to knowledge base updates
Support fellow Customer Service team members as needed
Follow up on internal holds related to customer credits
Apply proper complaint handling procedures and understand stakeholder roles
Provide daily phone support and maintain voice communication activity

What We Need
Education, Experience and Eligibility:
Minimum 2+ years of experience in a customer service role
Proven track record driving process improvement initiatives
Must be legally eligible to work in EU and able to travel internationally
Fully bi-lingual/fluency in English & French - native or C2 minimum
Must be available for flexible hourly shift to support teams across Lisbon and Toronto time zones (10-19/12-20*)
General Skills and Competencies:
Excellent verbal and written communication skills.
Strong interpersonal skills with aptitude in building relationships with professionals of all levels.
Experience working with ERP systems: Oracle, Salesforce preferable.
Strong command of MS Office Suite incl SharePoint, MS 365 and Teams.
Accurate and timely execution with a solution-based approach.
Multi-task, embrace change and innovate in a fast-paced environment.
Analyze data to identify trends and root cause issues.
Adapt in a dynamic work environment and make independent decisions.
Versatility, attention to detail, organisational skills, and team-work spirit.
Represent the company professionally, ethically, and morally demonstrating cultural awareness, always.
Work closely with regional and global teams to optimise processes and improve system

What We Offer

You’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale.
You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
You’ll enjoy a comprehensive and competitive benefits package.
Access professional development opportunities and career growth within a global corporate structure.
Enjoy stability and resources provided by a well-established, fast growing multinational company.
Work in a desirable, well-established neighbourhood with modern office facilities, nearby amenities, and excellent access to public transport.
You’ll work hard and have fun doing it!
You will be recognized for your engagement.
Hybrid office/ remote home office regime.

If you are a motivated professional with experience in medical tech, sales / data operations, or customer services, we encourage you to apply and become part of our fast growing, dynamic team!
Desculpe, este trabalho não está disponível em sua região

Customer Service Representative ENG/FR

Lisbon, Lisboa Enovis

Hoje

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

Customer Service– (Permanent, Full Time) English + French

Location: Global Business Technology Hub – Lisbon, Portugal

EnovisTM is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.

Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.

#CreatingBetterTogether

Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better TogetherTM?

As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our European direct markets.

Position Summary

We’re looking for a passionate and energetic Customer Service to join our team! In this role, you’ll be the key point of contact for our customers—managing accounts, processing orders, and resolving inquiries and concerns with professionalism and care.

You’ll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team. You will also provide technical guidance and operational support to your local CS team.

Essential Functions

  • Receive and process incoming customer orders accurately
  • Communicate order and fulfillment issues to field Sales
  • Ensure record accuracy by maintaining data integrity during the order entry process
  • Manage orders from entry through delivery, resolving billing issues promptly
  • Collaborate cross-functionally with Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
  • Identify and suggest process improvements and contribute to knowledge base updates
  • Support fellow Customer Service team members as needed
  • Follow up on internal holds related to customer credits
  • Apply proper complaint handling procedures and understand stakeholder roles
  • Provide daily phone support and maintain voice communication activity

What We Need

Education, Experience and Eligibility:

  • Minimum 2+ years of experience in a customer service role
  • Proven track record driving process improvement initiatives
  • Must be legally eligible to work in EU and able to travel internationally
  • Fully bi-lingual/fluency in English & French - native or C2 minimum
  • Must be available for flexible hourly shift to support teams across Lisbon and Toronto time zones (10-19/12-20*)

General Skills and Competencies:

  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with aptitude in building relationships with professionals of all levels.
  • Experience working with ERP systems: Oracle, Salesforce preferable.
  • Strong command of MS Office Suite incl SharePoint, MS 365 and Teams.
  • Accurate and timely execution with a solution-based approach.
  • Multi-task, embrace change and innovate in a fast-paced environment.
  • Analyze data to identify trends and root cause issues.
  • Adapt in a dynamic work environment and make independent decisions.
  • Versatility, attention to detail, organisational skills, and team-work spirit.
  • Represent the company professionally, ethically, and morally demonstrating cultural awareness, always.
  • Work closely with regional and global teams to optimise processes and improve system

What We Offer

  • You’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale.
  • You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
  • You’ll enjoy a comprehensive and competitive benefits package.
  • Access professional development opportunities and career growth within a global corporate structure.
  • Enjoy stability and resources provided by a well-established, fast growing multinational company.
  • Work in a desirable, well-established neighbourhood with modern office facilities, nearby amenities, and excellent access to public transport.
  • You’ll work hard and have fun doing it!
  • You will be recognized for your engagement.
  • Hybrid office/ remote home office regime.

If you are a motivated professional with experience in medical tech, sales / data operations, or customer services, we encourage you to apply and become part of our fast growing, dynamic team!

Desculpe, este trabalho não está disponível em sua região

Customer Service Representative ENG/FR

Lisboa, Lisboa Enovis

Publicado há 5 dias atrás

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

Customer Service– (Permanent, Full Time) English + French

Location: Global Business Technology Hub – Lisbon, Portugal


Enovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.

Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.

#CreatingBetterTogether


Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™?

As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our European direct markets.


Position Summary

We’re looking for a passionate and energetic Customer Service to join our team! In this role, you’ll be the key point of contact for our customers—managing accounts, processing orders, and resolving inquiries and concerns with professionalism and care.

You’ll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team. You will also provide technical guidance and operational support to your local CS team.

Essential Functions

  • Receive and process incoming customer orders accurately
  • Communicate order and fulfillment issues to field Sales
  • Ensure record accuracy by maintaining data integrity during the order entry process
  • Manage orders from entry through delivery, resolving billing issues promptly
  • Collaborate cross-functionally with Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
  • Identify and suggest process improvements and contribute to knowledge base updates
  • Support fellow Customer Service team members as needed
  • Follow up on internal holds related to customer credits
  • Apply proper complaint handling procedures and understand stakeholder roles
  • Provide daily phone support and maintain voice communication activity


What We Need

Education, Experience and Eligibility:

  • Minimum 2+ years of experience in a customer service role
  • Proven track record driving process improvement initiatives
  • Must be legally eligible to work in EU and able to travel internationally
  • Fully bi-lingual/fluency in English & French - native or C2 minimum
  • Must be available for flexible hourly shift to support teams across Lisbon and Toronto time zones (10-19/12-20*)

General Skills and Competencies:

  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with aptitude in building relationships with professionals of all levels.
  • Experience working with ERP systems: Oracle, Salesforce preferable.
  • Strong command of MS Office Suite incl SharePoint, MS 365 and Teams.
  • Accurate and timely execution with a solution-based approach.
  • Multi-task, embrace change and innovate in a fast-paced environment.
  • Analyze data to identify trends and root cause issues.
  • Adapt in a dynamic work environment and make independent decisions.
  • Versatility, attention to detail, organisational skills, and team-work spirit.
  • Represent the company professionally, ethically, and morally demonstrating cultural awareness, always.
  • Work closely with regional and global teams to optimise processes and improve system


What We Offer

  • You’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale.
  • You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
  • You’ll enjoy a comprehensive and competitive benefits package.
  • Access professional development opportunities and career growth within a global corporate structure.
  • Enjoy stability and resources provided by a well-established, fast growing multinational company.
  • Work in a desirable, well-established neighbourhood with modern office facilities, nearby amenities, and excellent access to public transport.
  • You’ll work hard and have fun doing it!
  • You will be recognized for your engagement.
  • Hybrid office/ remote home office regime.


If you are a motivated professional with experience in medical tech, sales / data operations, or customer services, we encourage you to apply and become part of our fast growing, dynamic team!

Desculpe, este trabalho não está disponível em sua região

Customer Service Representative ENG/FR

Setúbal, Lisboa Enovis

Publicado há 5 dias atrás

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

Customer Service– (Permanent, Full Time) English + French

Location: Global Business Technology Hub – Lisbon, Portugal


Enovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.

Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.

#CreatingBetterTogether


Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™?

As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our European direct markets.


Position Summary

We’re looking for a passionate and energetic Customer Service to join our team! In this role, you’ll be the key point of contact for our customers—managing accounts, processing orders, and resolving inquiries and concerns with professionalism and care.

You’ll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team. You will also provide technical guidance and operational support to your local CS team.

Essential Functions

  • Receive and process incoming customer orders accurately
  • Communicate order and fulfillment issues to field Sales
  • Ensure record accuracy by maintaining data integrity during the order entry process
  • Manage orders from entry through delivery, resolving billing issues promptly
  • Collaborate cross-functionally with Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
  • Identify and suggest process improvements and contribute to knowledge base updates
  • Support fellow Customer Service team members as needed
  • Follow up on internal holds related to customer credits
  • Apply proper complaint handling procedures and understand stakeholder roles
  • Provide daily phone support and maintain voice communication activity


What We Need

Education, Experience and Eligibility:

  • Minimum 2+ years of experience in a customer service role
  • Proven track record driving process improvement initiatives
  • Must be legally eligible to work in EU and able to travel internationally
  • Fully bi-lingual/fluency in English & French - native or C2 minimum
  • Must be available for flexible hourly shift to support teams across Lisbon and Toronto time zones (10-19/12-20*)

General Skills and Competencies:

  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with aptitude in building relationships with professionals of all levels.
  • Experience working with ERP systems: Oracle, Salesforce preferable.
  • Strong command of MS Office Suite incl SharePoint, MS 365 and Teams.
  • Accurate and timely execution with a solution-based approach.
  • Multi-task, embrace change and innovate in a fast-paced environment.
  • Analyze data to identify trends and root cause issues.
  • Adapt in a dynamic work environment and make independent decisions.
  • Versatility, attention to detail, organisational skills, and team-work spirit.
  • Represent the company professionally, ethically, and morally demonstrating cultural awareness, always.
  • Work closely with regional and global teams to optimise processes and improve system


What We Offer

  • You’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale.
  • You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
  • You’ll enjoy a comprehensive and competitive benefits package.
  • Access professional development opportunities and career growth within a global corporate structure.
  • Enjoy stability and resources provided by a well-established, fast growing multinational company.
  • Work in a desirable, well-established neighbourhood with modern office facilities, nearby amenities, and excellent access to public transport.
  • You’ll work hard and have fun doing it!
  • You will be recognized for your engagement.
  • Hybrid office/ remote home office regime.


If you are a motivated professional with experience in medical tech, sales / data operations, or customer services, we encourage you to apply and become part of our fast growing, dynamic team!

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Sobre o mais recente Customer service Empregos em Portugal !

Danish-Speaking Customer Service Representative

Lisbon, Lisboa CBT

Ontem

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Descrição Do Trabalho

Danish-Speaking Customer Service Representative

Location: Braga, Portugal (Remote model available)

Start Date: 16th October 2025

Fluent in Danish + English? Passionate about helping people? Ready for a role where your weekends are truly yours?

Join one of Europes leading customer experience teams and shape the way our clients are supported all while enjoying sunkissed Portugal or a flexible remote setup.

Whats in it for you?
  • Salary: 1,500 gross / month (14 months )
  • Bonus: 80/month performance bonus (11 months)
  • Allowances: Meal (7.23/day) + Transport (20/month)
  • Health Insurance: From day 1 (free after 6 months)
  • Relocation Package: Flight reimbursement + shared company apartment (for Nordic candidates moving from abroad)
  • Work-Life Balance: MondayFriday, 08:0017:00 your weekends are yours!
What youll do:
  • Be the first point of contact for inbound calls, emails & chats.
  • Solve issues, answer questions, and keep customers happy.
  • Keep records neat & accurate.
  • Collaborate with teammates for continuous improvement.
Why join us?
  • International career growth opportunities.
  • Supportive, friendly team culture.
  • Secure, permanent position in a stable, well-known employer.
  • Experience Portugals lifestyle without sacrificing professional ambition.

Start Date: 16th October 2025

Already in Portugal? Great!

Relocating from abroad (Nordic countries)? Weve got you covered.

Apply now and make your next career chapter unforgettable.

Desculpe, este trabalho não está disponível em sua região

French Speaker - Customer Service Representative

Lisbon, Lisboa Cross Border Talents

Publicado há 6 dias atrás

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Descrição Do Trabalho

Position: Customer Service French Speakers

Location : Lisbon, Portugal

Job Description:

As a Customer Service Italian Speaker, you will be responsible for providing excellent customer service to Italian-speaking customers. You will be the first point of contact for customers, handling inquiries, complaints, and providing solutions to their problems.

Your main goal will be to ensure customer satisfaction and retention.

Key Responsibilities:

- Responding to customer inquiries via phone, email, and chat in a timely and professional manner

- Providing product and service information to customers

- Handling and resolving customer complaints and issues

- Keeping accurate records of customer interactions and transactions

- Collaborating with other teams to ensure customer satisfaction

- Identifying and escalating priority issues to the appropriate team

- Meeting and exceeding customer service targets and goals

Qualifications:

- Native or fluent French speaker

- Excellent communication skills, both written and verbal

- Customer-oriented with a positive attitude

- Ability to multitask and work in a fast-paced environment

- Strong problem-solving skills

- Previous experience in customer service is a plus

Benefits:

- Competitive salary

- Welcome bonus of 2000$

- Relocation package for candidates living outside of Portugal

- Career development opportunities

- Dynamic and international work environment

If you are a customer-oriented Italian speaker looking for a new challenge in a dynamic and international environment, we would love to hear from you. Apply now and join our team in Lisbon, Portugal!

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Dutch Speaker Customer Service Representative

Porto, Norte The lemon Consulting

Publicado há 4 dias atrás

Trabalho visualizado

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Descrição Do Trabalho

Position: Customer Service Representative

Location: Porto, Portugal

Work model: Work from Home

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

  • Handle inbound calls to assist customers with inquiries
  • Sell products tailored to customer needs
  • Cross-sell and upsell products and associated products
  • Provide customer support for post-booking and booking management
  • Support travel agents with bookings and ensure smooth booking management
  • Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

REQUIREMENTS:

  • Native / fluent in Dutch (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Previous experience in customer service or sales, preferably in the travel or online booking industry
  • Strong communication skills with the ability to engage and build rapport over the phone
  • Ability to manage multiple inquiries and provide accurate information efficiently
  • Experience in upselling and cross-selling products or services
  • Customer-focused mindset with a commitment to delivering high-quality service
  • Proficiency in booking systems or travel management tools will be considered as an advantage
  • Strong attention to detail and problem-solving mindset
  • Ability to effectively communicate, both written and verbally
  • Ability to multitask in fast paced environment
  • Working schedule: shift rotation, Monday to Friday: 7:30AM-5PM

OFFER:

  • Opportunity to work with a leading global travel & tourism brand
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more
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