17.659 Empregos em Oeiras
Multilingual Customer Support Specialist
Publicado há 16 dias atrás
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Multilingual Customer Support Specialist
Are you looking to grow your career abroad while working with some of the world’s most recognized brands? We’re hiring Customer Support Specialists across international projects in Porto, Lisbon, Braga and Porto Salvo.
You’ll have the opportunity to support global companies in tech, travel, lifestyle, e-commerce, and finance — all while enjoying life in Portugal, one of Europe’s most exciting destinations.
Relocation support included! For candidates moving from abroad, we offer relocation packages and accommodation options to make your move smooth and stress-free.
Important: Visa sponsorship is not available. Only candidates with the legal right to work in Portugal/EU should apply.
Your Role as a Customer Support Specialist
Be the friendly and professional voice behind major international brands.
Assist customers with bookings, reservations, and product inquiries.
Solve problems via chat, email, and phone support.
Provide clear, empathetic, and effective communication to customers worldwide.
Troubleshoot and escalate technical issues when needed.
Deliver excellent service that creates loyalty and positive experiences.
Who We’re Looking For
Fluent speakers of German, Italian, French, Spanish, Dutch, Russian, Danish, Polish, Czech, Finnish, Swedish, Romanian.
Strong English skills (B2+ level).
Empathetic, adaptable, and comfortable with rotating schedules.
Ready to relocate to Portugal (relocation & accommodation support provided).
Must already have the right to work in Portugal/EU (no visa sponsorship available).
What You’ll Get
Salary: €900 – €,100/month (x14 months)
Performance bonus: up to 0 monthly
Welcome bonus: up to 000 depending on project & language
Relocation package + accommodation
Full-time contracts, rotating shifts, 2 days off per week
Work on-site in Porto, Lisbon & Porto Salvo (some remote roles available in Braga)!
Paid training, career development, and the chance to work with brands you already know and use
If you’ve been considering a career abroad, this is your opportunity to gain international experience, enjoy a vibrant lifestyle, and grow professionally in Portugal.
Apply today and take the first step toward your next big move!
Dados Da Empresa
Global Learning Product Manager
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Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
As our Global Learning Product Manager, you’ll be at the heart of reimagining how we deliver learning across the employee lifecycle. You’ll lead the full product lifecycle of our internal digital learning tools—from discovery and design to implementation, scaling, and retirement—ensuring every touchpoint supports a consistent, data-informed, and impactful employee experience. Your work will directly influence how our people grow and thrive, shaping the future of learning at a global scale.
Here’s what an ordinary day might look like: you might start by analyzing product KPIs to identify usage trends, sync with the Learner Engagement & Communications team to design a new marketing campaign, and wrap up with a roadmap alignment session with product and tech teams across three continents. You’ll solve complex challenges like content discoverability, activation, and engagement—helping us build a smarter, more connected learning ecosystem.
Your key responsibilities:
* Own and drive the end-to-end lifecycle of learning products in your portfolio, from vision and strategy through development, launch, adoption, and sunset.
* Define and monitor product-related KPIs; analyze user behavior and performance data to inform roadmap decisions and continuously improve product experience.
* Collaborate with the Learner Engagement & Communications team to co-create and execute marketing strategies that drive awareness, activation, and sustained usage.
* Lead cross-functional teams across design, IT, operations, and business functions to build scalable, user-centered digital learning solutions.
* Partner with content owners and curators to streamline the management, discoverability, and effectiveness of our internal learning content library.
You’re Good At
* Turning data into insights and insights into impact—using metrics to guide decisions and prioritize improvements.
* Creating meaningful, engaging product experiences that support employee learning and growth.
* Collaborating across silos and time zones, building strong partnerships in a highly matrixed organization.
* Navigating ambiguity with a calm, curious mindset and driving clarity in complex situations.
* Thinking strategically while delivering tactically—you’re as comfortable crafting roadmaps as you are shipping iterations.
What You'll Bring
* 5–7 years of experience in digital product management, preferably in learning, HR tech, or internal platforms.
* Strong experience with product analytics, KPI development, and deriving actionable insights from data.
* Proven track record of collaborating with marketing or engagement teams to drive user adoption and product success.
* Excellent stakeholder management skills and the ability to influence without authority across functions and geographies.
* Familiarity with agile methodologies, user research practices, and iterative product development cycles.
* Experience with content systems, learning platforms (LMS, CMS, LXP), and digital experience strategies.
* Exceptional communication skills—able to synthesize complex information for diverse audiences.
Who You'll Work With
A passionate and dedicated Learning & Development team, who are currently spread across the globe. You’ll join a passionate, globally distributed team of Product Managers based in Costa Rica, the U.S., London, and New Delhi. We’re collaborative, user-obsessed, and deeply committed to transforming the learning experience for our people. You’ll be part of a culture that values innovation, inclusion, and continuous learning—where your voice and perspective will shape how we grow and educate talent at scale.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.
Global Compliance Investigations Senior Manager
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Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
This is a unique opportunity for an experienced compliance professional to join BCG’s Global Compliance Team as Senior Manager in Compliance Investigations within the Global Risk function.
The Compliance team provides oversight on critical compliance topics that anchor how we support each other, our clients, and our business – with policies, processes, and systems we continuously improve. A key aspect of this oversight is the ability to identify, investigate, and remediate compliance concerns with rigor, transparency, and fairness.
In this newly created role, the Senior Manager will lead end-to-end compliance investigations globally, ensuring that BCG appropriately detects, assesses and mitigates compliance incidents, while learning from these incidents to reinforce the control environment and prevent future misconduct. This role requires good judgment, strong analytical skills, discretion, scepticism and the ability to navigate complex, sensitive matters while partnering with senior leadership to maintain trust in BCG’s Compliance framework worldwide.
*WHAT YOU’LL DO*
*Investigations Oversight*
* Lead complex, high-profile compliance investigations across global BCG offices, from intake to resolution and closure.
* Scope, plan, and conduct investigations with rigor, ensuring consistency, fairness, and alignment with BCG’s Values, Code of Conduct, and regulatory requirements.
* Identify root causes and partner with stakeholders to design and implement remedial actions that prevent recurrence.
* Conduct thorough interviews with investigation subjects and witnesses to gather all necessary information and evidence.
* Establish and uphold rigorous documentation and reporting standards for investigations globally.
*Risk Assessment & Prevention*
* Analyze investigation outcomes and identify global trends to feed into BCG’s global risk assessment projects and inform broader compliance risk management priorities.
* Recommend enhancements to policies, procedures and controls (including training and comms) based on investigative insights.
* Share lessons learned across regions and functions to strengthen BCG’s global control environment and enhance the maturity of the Compliance programme.
*Stakeholder Engagement & Decision Enablement*
* Act as a trusted partner and provide strategic counsel to senior stakeholders worldwide on sensitive compliance matters.
* Collaborate with Risk, Legal, HR, Finance, IT and other functional areas to carry out effective and thorough investigations and to ensure investigative findings drive meaningful change in the organisation.
* Provide concise, business-relevant updates to executive leadership, escalating significant matters as appropriate.
*Program Execution & Reporting*
* Develop and deliver investigation reports, dashboards, and thematic analyses for regional and global leadership.
* Ensure the completeness and accuracy of investigation records in BCG’s internal tools and systems.
* Contribute to the design and implementation of global KPIs and metrics to assess investigative effectiveness and feed into BCG’s risk registers.
*Culture & Training*
* Promote awareness of reporting channels and investigation processes globally, reinforcing a culture of accountability and transparency.
* Design and deliver training to strengthen investigative capability within the compliance function, as well as other global functions.
*Team Leadership*
* Provide coaching and mentoring to the Compliance and Risk teams, sharing investigative expertise and best practices.
* Act as a role model, demonstrating integrity, resilience, rigour and professionalism in handling sensitive matters.
*YOU’RE GOOD AT*
* Navigating high-stakes, cross-border ethics and compliance incidents with discretion, sensibility, rigour and empathy.
* Leading investigations in diverse regulatory and cultural contexts.
* Analysing large and complex datasets from multiple sources to identify and assess compliance issues.
* Problem-solving and thinking creatively about how to obtain the evidence required to conduct and resolve investigations.
* Communicating with clarity and authority to senior executives and global stakeholders.
* Driving consistency and quality in investigative practices across a complex, global organization.
* Balancing independence with collaboration to achieve fair, thorough and informed outcomes.
What You'll Bring
* Bachelor’s degree in a relevant discipline; advanced degree (e.g., JD, MBA, or equivalent) strongly preferred.
* 8-10 years of experience in compliance, investigations, legal, audit, or related fields, with proven global exposure.
* Demonstrated expertise in leading complex investigations across multiple geographies and regulatory regimes.
* Strong knowledge of investigative methodologies and best practices in a multinational setting, including evidence gathering and review, interviewing and report writing.
* Track record of influencing senior leadership and driving the adoption of remediation measures.
* Advanced knowledge of Microsoft Office Suite (PowerPoint, Excel, Word); familiarity with case management systems and business intelligence tools (Tableau, Power BI, Mimecast, Microsoft Purview).
* Commitment to confidentiality and the highest ethical standards.
Who You'll Work With
You will be part of the Global Compliance team, reporting to the Global Compliance Director, with a reporting line into the Global Head of Compliance and the Chief Risk Officer. The Global Compliance team operates within the Global Risk function.
In this role, you will collaborate with colleagues across BCG’s global network of regional compliance teams, and work closely with stakeholders including Managing Directors and Partners, Risk & Compliance Nodes, Legal, HR, Finance, Employee Relations, IT and other cross-functional partners.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.
Senior Operational Manager | Contact Center & BPO
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Servinform , uma empresa sólida e em crescimento dedicada aos serviços de BPO e Call Center. Atualmente, somos constituídos por mais de 9.000 profissionais que prestam serviços a mais de 1.500 clientes de renome nacional e internacional . Somos especializados em Marketing Digital, Soluções Tecnológicas, BPO, Comunicações, Vendas e Serviço ao Cliente.
Atualmente a estrutura da empresa está em crescimento, pelo que estamos à procura de um(a) Operational Manager altamente motivado(a) e com forte experiência na gestão de operações de contact center e BPO . O(a) profissional será responsável por liderar equipas multidisciplinares, garantir a entrega de resultados operacionais e implementar melhorias contínuas para garantir eficiência, qualidade e satisfação do cliente.
Principais Responsabilidades:
- Coordenar as operações diária das equipas contact center inbound e BPO, assegurando níveis de serviço, SLAs e KPIs definidos;
- Liderar e motivar equipas de supervisores, coordenadores e agentes;
- Monitorizar métricas de produtividade, qualidade, compliance, experiência do cliente, propondo planos de melhoria contínua e de ação corretivos;
- Gerir processos de escalonamento e resolução de incidentes críticos;
- Planear, coordenar e implementar projetos estratégicos na área do contact center (ex.: integração de campanhas temporárias, introdução de novas tecnologias, automação de processos);
- Garantir a comunicação e alinhamento com stakeholders de negócio, IT, compliance, risco e marketing;
- Elaborar documentação de projetos (business case, cronogramas, relatórios de progresso);
- Apoiar e supervisionar supervisores, team leaders e auditores, promovendo o desenvolvimento das equipas;
- Implementar programas de motivação, formação e desenvolvimento de competências;
- Atuar como elo de ligação entre a operação e as áreas de suporte (comercial, risco, compliance, IT);
- Garantir comunicação clara e eficaz com o cliente interno e outros parceiros externos;
- Promover um ambiente de trabalho colaborativo, orientado para resultados e qualidade no atendimento.
* Oferecemos
- Contrato sem termo ( 6 meses período experimental);
- Horário de trabalho das 9h00 às 18h00 de segunda a sexta-feira;
- 22 dias de férias + dia de aniversário;
- Pacote remuneratório competitivo (fixo + variável);
- Oportunidades de progressão na carreira e desenvolvimento profissional;
- Ambiente de trabalho dinâmico, desafiante e em constante evolução;
- Plataforma Descontos comerciais (Viagens, Lazer, Moda, Desporto, Tecnologia);
- Localização: Oriente (Lisboa).
**Nenhum sector da nossa sociedade pode ser entendido sem igualdade entre homens e mulheres, bem como sem a integração das pessoas com deficiência. É por isso que, na Servinform, apostamos na igualdade e na diversidade como um fator fundamental para o progresso social, trabalhando todos os dias para atingir este objetivo.
REQUSITIOS MÍNIMOS:
Requisitos mínimos
- Experiência de, pelo menos, 5 anos numa posição semelhante em gestão contact center e BPO;
- Formação académica em Gestão, Economia, Engenharia, ou equivalente (preferencial);
- Experiência em gestão de projetos;
- Nível elevado de inglês y Espanhol;
- Conhecimento avançado de Excel capacidade analítica para leitura de relatórios de performance;
- Sólidos conhecimentos de indicadores operacionais tais como SLA’s, métricas de contact center, workforce management e qualidade de serviço;
- Forte capacidade de liderança, organização, orientação para resultados, resolução de problemas e melhoria contínua;
- Experiência na implementação de soluções tecnológicas de contact center (ex.: IVR, CRM, omnicanalidade, RPA);
- Grande capacidade de análise e de organização;
- Elevada capacidade de comunicação e negociação;
- Capacidade de atuar sob pressão e em contextos de elevada exigência.
Assistente administrativo
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Queres fazer parte de uma empresa dinâmica que atua na área da saúde e bem-estar?
A Farmodiética é uma empresa nacional de referência, que opera em diversos canais de distribuição em Portugal e além-fronteiras.
O desafio estará em fazer diferente, mais e melhor, todos os dias.
Vestir a camisola é o nosso forte, e o que move toda a equipa em cada projeto.
Procuramos, para apoio à nossa Equipa Comercial:
Assistente Administrativo (m/f)
Função:
- Apoiar os nossos clientes e delegados comerciais, através do suporte administrativo;
- Agilizar processos entre diversos departamentos;
- Colocação, acompanhamento e expedição de encomendas;
- Verificação de entradas de devoluções no Armazém;
- Expediente geral de escritório;
- Tratamento de processos de faturação.
- Chamadas de parceiros para esclarecimentos de questões de encomendas ou faturação.
Perfil desejado:
- Mínimo 12º de escolaridade;
- Bons conhecimentos de Microsoft Office (Excel e Word);
- Capacidade de análise e sentido crítico;
- Capacidade de planeamento e organização;
- Boa capacidade de relacionamento e comunicação;
- Conhecimento de Inglês;
- Experiência profissional anterior na área administrativa.
Valorizamos:
Experiência em PHC.
Local de trabalho:
- Talaíde - S. Domingos de Rana
Veterinário
Ontem
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A OneVet Group é um Grupo Veterinário em grande expansão que dispõe das melhores clínicas e hospitais veterinários, com um serviço de excelência.
A OneVet está a recrutar um Médico Veterinário (M/F) para o Seixal que pretenda desenvolver os seus conhecimentos, integrando num grupo de referência.
Perfil :
- Formação Superior em Medicina Veterinária;
- Inscrição na OMV;
- Experiência prévia na função (preferencialmente);
- Disponibilidade para fazer turnos rotativos;
- Disponibilidade para projeto temporário em regime de substituição ;
- Espírito de equipa e entreajuda;
- Elevado sentido de responsabilidade e autonomia.
Oferta :
- Contrato de Trabalho
- Integração num grupo em crescimento e em equipa multidisciplinar
- Remuneração de acordo com a experiência do candidato
- Academia de Formação
- Integração em grupo de referência com elevada casuística e com possibilidade desenvolvimento profissional e progressão de carreira.
Queres integrar num grupo de referência com elevada casuística? Envia o teu currículo para o email: com a Ref.ª MVT/SEIX/0825 no assunto
Customer Support / Compliance Specialist with Polish
Ontem
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As a Customer Support / Compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.
You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.
Your responsibilities:
- Support customers via phone, email, and web chat in a professional and clear manner.
- Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help. (we will train you to excel!)
- Help the users to access and navigate the online platform.
- Aim to resolve issues on the first contact by efficiently collecting the needed information.
- Spot opportunities to recommend relevant products and services when appropriate.
- Handle difficult or assertive conversations calmly and respectfully.
- Accurately document all interactions using internal systems and follow established procedures.
- Meet performance targets and adhere to service level standards.
What will make you successful in the role:
- Minimum education: High school diploma or equivalent.
- 1+ years of experience in a customer support role, preferably in a call center
- Fluency in Polish, C1 level and professional level of English, at least B2
- Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
- Collaborative, upbeat, and customer-focused
- Clear communicator with active listening skills
- Professional phone presence and soft skills
- Detail-oriented and able to handle multiple tasks
- Solid decision-making and problem-solving abilities
- Available to work flexible shifts while displaying impeccable schedule adherence
Sounds good? Find out what you can get:
- Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
- Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
- Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
- Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background
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Suporte ao cliente
Publicado há 2 dias atrás
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A Agilidade é uma empresa portuguesa especializada na gestão de planos de saúde e dentários e procuramos reforçar o Departamento de Gestão de Clientes para a linha de Apoio ao cliente com alguém orientado para a melhoria contínua e inovação na experiência do cliente .
Local: Benfica, Lisboa
O que vais fazer
- Atendimento telefónico com o objetivo fornecer suporte ao cliente no esclarecimento de questões sobre vários temas;
- Informação de produto ou como utilizar o mesmo;
- Utilizar o programa de CRM para registo de toda a informação e executar tarefas administrativas inerentes à função descrita.
Quais os requisitos e que procuramos
- Ensino obrigatório completo(12º ano);
- Língua: português nativo;
- Discurso fluente e excelente dicção;
- Capacidade de escuta ativa;
- Experiência em contato telefónico;
- Empatia e capacidade de argumentação;
- Conhecimentos informáticos na ótica do utilizador;
- Pró-ativo e dinâmico.
Bartender
Publicado há 2 dias atrás
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O EVOLUTION Valbom é mais um lifestyle hotel da cadeia SANA. Situado no centro de Lisboa, com um design vibrante e muito descontraído, terá 113 quartos, um conceito de restauração, 1 rooftop e um ambiente que convida a entrar, estar e a desfrutar.
Procuramos a equipa ideal para construir connosco este conceito.
Estamos a recrutar Bartender (m/f), que será responsável por preparar bebidas para o Cliente, dando resposta às suas solicitações ou fazendo sugestões, com objetivo de proporcionar a melhor experiência e superar as suas expectativas. O nosso Bar oferece cocktails de assinatura, entre outras bebidas cheias de sabor, num ambiente descontraído e divertido.
Envia a tua candidatura para o email , indicando a posição a que te candidatas.
Service Desk Agent Italian Speaker
Publicado há 2 dias atrás
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We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.
Your Role & Responsibilities
To provide information to customers regarding their queries and troubleshoot the issues as per defined SLAs, able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard
- Interacting with customers on phone, email or chat to resolve their queries
- Improving skill level through Self-development or nominating training programs Skill Reverification Tests
- Meeting Quality Scores, SLAs and bringing Innovation and Process Improvement
- The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
- To consistently meet or exceed all agreed Productivity parameters as defined for the process
Qualifications & Experience
Minimum Requirements
Graduate in any stream
Required Work Experience
- Minimum of 1 years’ experience in Customer Service or Technical as Voice Support
- Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times
- Experience working and managing communications, with multiple cross-functional teams/stakeholders.
- Having worked on SAP or similar CRM application
Required Language Thresholds:
- Italian: (C2: Level)
- English: (B2-Level)
Key Skills
- Team oriented/team player
- Situational/contextual awareness with the ability to understand the impacts of one’s work.
- Excellent critical and analytical thinking abilities
- High attention to detail, and high level of professionalism
- Proactive, self-motivated, self-starter, minimal supervision
- Excellent analytical skills and strong decision-making skills committed to resolution and compliance
- Strong organizational, time and workflow management skills
Why Us
- Permanent contract
- Competitive salary
- Private health and life insurance from day one in the company
- Working hours: Monday to Sunday, rotating shift
- Meal allowance on card/voucher
Equality & Opportunity for All
As a company with employees representing 161 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
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