330 Empregos para Líder Customer Success - Portugal

Are you passionate about e-commerce and looking for an exciting opportunity to grow within a dynamic company? At , we manufacture and sell premium acoustic panels across Europe and rapidly expand our operations. We seek a 
Customer Support & Logistics Assistant
 to join our team and help deliver exceptional customer service while supporting our logistics processes.

Responsibilities:

• Respond to customer inquiries via email, chat, and phone promptly and professionally.

• Assist with order tracking, troubleshooting shipping issues, and coordinating with logistics partners.

• Ensure timely and accurate order fulfillment, including managing shipping labels and handling returns.

• Work closely with our logistics team to ensure smooth operations, from stock management to last-mile delivery.

• Proactively identify and resolve potential customer issues, ensuring a high level of satisfaction.

• Collaborate with other departments, such as production and marketing, to align with customer needs and optimize service.

Requirements:

• Previous experience in customer service or logistics, preferably in an e-commerce environment.

• Strong communication skills in both English and Portuguese (Spanish or French is a plus).

• Ability to manage multiple tasks simultaneously while maintaining attention to detail.

• Comfortable using various digital platforms (e.g., CRM, order management systems, and logistics software).

• A proactive, problem-solving mindset with the ability to think on your feet.

• Team-oriented with a positive attitude and eagerness to learn.

What We Offer:

• Opportunities for career growth and development within a fast-growing e-commerce company.

• A supportive, dynamic, and collaborative work environment.

Location:
Torres Novas, Santarem, could be remote.

Company Overview:

Join a global leader in diabetes care and insulin delivery systems. We innovate to improve the lives of people managing diabetes, supporting both patients and healthcare providers with cutting-edge medical devices.

Key Responsibilities:

Deliver exceptional customer care and technical support for diabetes medical devices.

Assist users via phone, email, chat, and SMS.

Troubleshoot issues and guide on product usage.

Manage orders, renewals, and documentation.

Handle sensitive situations with empathy and professionalism.

Adhere to regulatory standards using pre-defined scripts and procedures.

Requirements:

Fluent in German (C2) and proficient in English (C1).

Comfortable supporting multiple European markets.

Experience in healthcare or technical support is a plus.

Strong communication, organization, and problem-solving skills.

Ability to work in rotating shifts, including weekends and nights.

Stress-resilient, empathetic, and detail-oriented.

Contract & Benefits:

6-month renewable contract

Schedule: Rotative 24/7 shifts (Monday to Sunday, 2 rotative days off)

Salary: €1,100 x14 or €,283 x12 (candidate's choice)

Bonus: 0/month (11 months)

Meal Allowance: 63 net/day

Health Insurance: Optional with monthly contribution

Apply now and make a meaningful difference in healthcare.

Job Type: Full-time

Pay: 1,000.00 1,600.00 er month

Ability to commute/relocate:

• Porto, Distrito do Porto: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Language:

• German (Required)

• 3000 Euro Welcome Bonus
• You will work in Lisbon, Portugal
• Recruitment Process: Easy online recruitment process (phone call interview)
• No Experience Needed: Previous experience is not required. What matters are your language skills and willingness to learn new things

We are recruiting on behalf of our client - a world's leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included.

About the project:

You will be providing services for a leading cloud-based development platform with millions of users worldwide. It offers users the freedom to create, design, manage, and develop their online presence exactly the way they want. It is dedicated to businesses, bloggers, and creatives who build their websites, grow their brands, and succeed online.

Your Responsibilities:

• Offer excellent support through chat, email, and phone.
• Help users solve platform issues with clear guidance.
• Teach users about platform features to maximize their website's potential.
• Collaborate with product and development teams to fix complex problems.
• Stay informed on new features to provide accurate assistance.
• Gather and share user feedback to enhance the experience.

Requirements:

• Fluency in the German language (must be at least C2),
• At least B2 level in the English language.
• You live in Lisbon or you are ready to relocate
• Ability to communicate clearly and effectively

What you will gain:

• Full time contract
• 3000 Euro Welcome Bonus
• One-year retention bonus equivalent to one extra base salary, paid one year after the production date (Monday after the starting date)
• Base salary (gross): 1100€/monthx14 salaries
• Complexity bonus: 180€month
• Meal allowance: 7.23 er working day (paid in meal card)
• Transportation bonus: 20 onth
• Health insurance

IF YOU ARE MOVING FROM ABROAD - relocation package:

• Refund of the flight expenses;
• If relocating from outside of Portugal: Room in a shared apartment for a maximum period of 12 months, with rent of 280 ith all utilities bills included (discounted directly from the payslip)

Note: EU citizenship or full working rights are required

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.

?PORhd<

Job Type: Full-time

Pay: 1,100.00 1,645.00 er month

Application Question(s):

• When can you start working?
• Please provide your private email address:

Language:

• German (Required)
• English (Required)

Start Date:
21/11/2025

Location: Portugal - Remote
About The Role
We are hiring bilingual Customer Support Agents (French and English) to join our WIN – Wireless Internet Network team.

The role involves providing technical support to customers regarding home internet and TV services (e.g., Wi-Fi issues, TV channel problems, modem or fixed landline troubleshooting).

In addition to technical support, we value candidates with strong sales skills, as there will be opportunities to recommend and upsell services once issues are resolved.

Working Hours

• Shifts between 07h00 and 21h00
• Weekend shifts included (typically 1 full weekend per month and ½ weekend every 6 weeks)

Requirements

• Fluency in French and English
• Excellent communication skills
• Tech-savvy and comfortable with IT tools
• Strong sales orientation and target-driven profile

Salary and Benefits

• Base salary: €900 gross/month
• Performance bonus: up to €60 gross/month
• Language allowance: 0 gross/month
• Meal allowance: 60/day (~ 1.60 net/month)
• Attendance bonus: 0/month
• Flex work allowance: gross/month
• Permanent contract after 6 months
• Health insurance included
• Possibility of remote work from abroad after 6 months

What We Offer

• A dynamic and multicultural work environment
• Opportunity to develop both technical and sales skills
• Stability and competitive benefits package

Skills: english,french,sales,customer support

Our hiring partner, a well-established and rapidly growing international brokerage firm with operations across the US, Europe, and Asia, is seeking a Customer Support Specialist to join their dynamic team in Portugal. This is a fantastic opportunity to join a company known for innovation, professionalism, and delivering top-tier financial services.

Role Overview:

As a Customer Support Officer, you will serve as the first point of contact for clients, supporting them with platform navigation, account management, and regulatory requirements. The ideal candidate will combine excellent interpersonal skills with a solid understanding of the financial sector, particularly in brokerage services.

Key Responsibilities:

• Respond to customer inquiries related to the trading platform, account setup, deposits/withdrawals, and general operations
• Guide clients through onboarding and KYC/account verification processes
• Identify and resolve client issues efficiently to ensure satisfaction and retention
• Maintain accurate records of all client interactions for regulatory and compliance purposes
• Escalate technical issues and complex queries to relevant internal departments
• Proactively flag and manage potential fraudulent activities or security concerns
• Collaborate closely with Compliance and Risk teams on client-related matters
• Analyze client feedback and contribute to continuous service improvement

Candidate Requirements:

• Bachelor's or Master’s degree in Finance, Economics, or a related field
• 2+ years of experience in customer support within financial services; brokerage experience is highly preferred
• Fluent in Portuguese and English, both spoken and written
• Strong communication, problem-solving, and organizational skills
• Detail-oriented, empathetic, and a team player

What’s on Offer:

• Competitive salary + Quarterly performance-based bonus (up to 100% of gross salary)
• Partial compensation for private health insurance
• International environment with exposure to a fast-growing industry
• Supportive, expert-level team with excellent development opportunities
• Interesting projects and client-facing responsibilities

Our hiring partner, a well-established and rapidly growing international brokerage firm with operations across the US, Europe, and Asia, is seeking a Customer Support Specialist to join their dynamic team in Portugal. This is a fantastic opportunity to join a company known for innovation, professionalism, and delivering top-tier financial services.

Role Overview:

As a Customer Support Officer, you will serve as the first point of contact for clients, supporting them with platform navigation, account management, and regulatory requirements. The ideal candidate will combine excellent interpersonal skills with a solid understanding of the financial sector, particularly in brokerage services.

Key Responsibilities:

• Respond to customer inquiries related to the trading platform, account setup, deposits/withdrawals, and general operations
• Guide clients through onboarding and KYC/account verification processes
• Identify and resolve client issues efficiently to ensure satisfaction and retention
• Maintain accurate records of all client interactions for regulatory and compliance purposes
• Escalate technical issues and complex queries to relevant internal departments
• Proactively flag and manage potential fraudulent activities or security concerns
• Collaborate closely with Compliance and Risk teams on client-related matters
• Analyze client feedback and contribute to continuous service improvement

Candidate Requirements:

• Bachelor's or Master’s degree in Finance, Economics, or a related field
• 2+ years of experience in customer support within financial services; brokerage experience is highly preferred
• Fluent in Portuguese and English, both spoken and written
• Strong communication, problem-solving, and organizational skills
• Detail-oriented, empathetic, and a team player

What’s on Offer:

• Competitive salary + Quarterly performance-based bonus (up to 100% of gross salary)
• Partial compensation for private health insurance
• International environment with exposure to a fast-growing industry
• Supportive, expert-level team with excellent development opportunities
• Interesting projects and client-facing responsibilities

Customer Support Representative - Swedish

Location: Portugal, Porto

Job category: Technical Support Agent

Language: English, Swedish

We are seeking a highly motivated and tech-savvy individual to join the Tech Support Team for a World-Famous Technology company. As a Technical Support and User Enablement Representative, you will have the unique opportunity to play a critical role in providing top-notch assistance to our customers, troubleshooting technical issues, and empowering them to maximize the use of their high-tech products.

Transcom is a global community of customer experience experts. All are nimble, curious, driven, lifelong learners, and committed to the world's best loved brands. We are looking for Swedish Technical Support & Use Enablement Expert who loves helping others, deeply cares about providing excellent customer service, and has a true passion for the world of technology and AI, and we want you to join us. The perfect opportunity for a tech-savvy individual.

What's in it for you?

At Transcom, we create an international, inclusive environment where you'll feel supported, encouraged, and welcomed from day one. We are dedicated to fostering your growth and success every step of the way:

• Cutting-Edge Technology: stay ahead of the curve by working with the latest tech products and innovations, placing you at the forefront of the industry;
• Career Growth: with our robust professional development programs, mentorship and opportunities for advancement, you'll have the chance to thrive and grow within our dynamic customer experience team. This is your opportunity to build a lasting career in a fast-paced and ever-evolving industry;
• Make a Real Impact: you'll play a vital role in enhancing users' lives by helping them solve technical challenges and maximizing the value of their devices. Your contributions directly improve the user experience, making a meaningful difference;
• Additional Employee Benefits: enjoy a variety of benefits that support your work-life balance, wellbeing and overall satisfaction.

We understand that relocating for a new job can be a big step. To help with the transition, we offer a comprehensive Relocation Package that includes:

• Reimbursement of the transportation costs to Porto;
• Reimbursement of 1 month public transportation fee (if applicable);
• Accommodation for the first 60 days;
• Relocation orientation to help you settle in and get familiar with your new city;
• Assistance with legal processes (if applicable)

Join us as a Technical Support & User Enablement Expert

Our client is at the forefront of the market when it comes to the future of technology. In this role, you act as the user enabler. You listen to and understand the queries of our users and ensure they understand how to move forward in the best way. Your mission will include solving problems, but it doesn't stop there:

• Ensure the user the most out of their tech product while using the finest cutting edge technology tools to assist you in your daily work;
• Utilize your in-depth knowledge of the technology products to diagnose and resolve complex problems;
• Advocate for our customers' needs and provide outstanding service.

What are we looking for:

• Native or fluent in Swedish;
• Intermediate english language user (B2+) - written and oral;
• Experience in troubleshooting hardware and software on various electronic devices;
• Strong understanding of mobile operating systems (Android & IOS) + common software;
• Analytical mindset to diagnose & troubleshoot technical issues;
• Positivity and ability to manage stressful situations;
• Active listener and strong interpersonal skills to build rapport with customers;
• Resourcefulness to find creative solutions and workarounds;

What is life like at Transcom?

Transcom is a global customer experience specialist, offering consulting, customer service, sales, technical support, and collections via our vast network of contact centers and remote agents. We have 30,000+ customer experience specialists in 29 countries with 90+ locations, providing services in 33 languages to international brands in various industries. Transcom is an equal opportunity employer, committed to providing fair and inclusive opportunities for all, regardless of gender.

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are seeking empathetic and proactive Customer Support Agents to join our growing international team. You will be the first point of contact for parents and students, ensuring smooth communication, resolving issues, and supporting the learning journey. This is a 100% remote position.

Responsibilities

• Handle inbound calls, WhatsApp messages, and emails from parents and students.
• Resolve issues such as rescheduling, parent complaints, and teacher no-shows with professionalism.
• Conduct inbound sales calls to warm leads generated through marketing campaigns.
• Deliver clear, empathetic, and solution-oriented communication across channels.
• Ensure accurate updates and case management in internal systems.
• Collaborate with colleagues to maintain high-quality service standards.

Requirements

• Proficiency in Arabic (C1), Kurdish (C1), and English (B2 or higher).
• Proven B2C sales experience.
• Experience in handling sensitive conversations, especially in contexts involving parents and children.
• Strong multitasking ability across phone, chat, and email communication.
• Reliable, organized, and comfortable working in a remote environment.

We Offer

• 100% remote position with flexible setup.
• Competitive compensation based on experience.
• Opportunity to join an international, mission-driven team.
• Training and support to help you succeed.
• Long-term growth potential as the team scales.

Job Types: Full-time, Permanent

Pay: 1,800.00€ - 2,000.00€ per month

Application Question(s):

• How would you assess your fluency in both spoken and written English?
• How would you assess your fluency in both spoken and written Kurdish?
• This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?
• Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?

About the Project

Assistento is a private lessons provider that promotes individuality in learning. We believe every student is unique, so our tutoring is tailored to each person's pace, abilities, and needs. Our goal is to support students in achieving lasting success through personalized methods, addressing specific challenges, and enhancing language skills.

Job Description

We are looking for a motivated Customer Support Agent who will provide exceptional service to Kurdish-speaking parents and students. In this role, you will:

• Provide voice and digital support in Kurdish and English.
• Handle complaints, appointment rescheduling, and general inquiries.
• Conduct warm lead follow-ups in the Kurdish market segment.
• Maintain accurate CRM records and ensure smooth communication.
• Work fully remotely, with flexibility across digital channels.

Candidate Requirements

• Languages: Kurdish (C1) and English (B2).
• 1–2 years of experience in customer service and/or B2C sales.
• Strong empathy, patience, and communication skills.
• Familiarity with WhatsApp and email support processes.

Why Join Us?

• Be part of an international, multilingual team.
• Work in a fully remote environment.
• Contribute to a mission-driven project that helps students grow and succeed.

Job Types: Full-time, Permanent

Pay: 1,000.00€ - 1,600.00€ per month

Application Question(s):

• How would you assess your fluency in both spoken and written English?
• How would you assess your fluency in both spoken and written Kurdish?
• This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?
• Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?