213 Empregos para Líder Customer Success - Portugal
Key Account Management Intern
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- You will work hand in hand with a Key Account Manager to develop the business and relationships with our biggest German retailers.
- You will negotiate with clients, present our product portfolio, steer performance, bring and develop best practices.
- You will be the coordinator for sales administration, work with marketing, operations and customer support teams.
- You will participate in building the knowledge base to structure the team and foster fast and sustainable growth.
- You will be key for the team to provide clear reporting and deliverables, ensuring better decision-making and a more efficient relationships with our partners.
- You have completed or you are soon completing your Bachelor's or Master's degree in Business Administration, Marketing, or related fields.
- Ideally, you have some initial experience in e-commerce, and/or external stakeholder management.
- You're curious and dynamic, you're a team player and your interpersonal skills enable you to successfully manage your partners.
- You are pragmatic, organized and rigorous in your work, with a strong analytical mind and an affinity for figures.
- You are agile, change stimulates you, you like to be independent and are always looking to improve your skills.
- You have a good command of Microsoft Office, particularly Excel; experience with Mirakl and Channel Engine is a plus.
- You are fluent in German & English and have good communication skills
- A combination of personal and company growth to accelerate your career and help you reach your goals
- The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team
- Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA
- Employee discount on Emma products for yourself, friends and family
- Access to German classes
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Director of Account Management
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SUPPORT OUR GROWTH PLANS
AS OUR NEXT DIRECTOR OF ACCOUNT MANAGEMENT
As the Director of Account Management, you will lead and scale our global Account Management function. Your mission will focus in ensuring our customers achieve maximum value from our solutions, drive upgrades, adoption and expansion, and build long-term, trust-based relationships. You'll be a key member of the leadership team, responsible for developing and executing strategies that align with our "customer-for-life" vision and ambitious growth goals.
This is a high-impact, high-visibility role with the opportunity to shape our customer engagement strategy, deliver measurable business outcomes, and foster a culture of collaboration and continuous improvement.
*WHAT AWAITS YOU AT IPTOR: *
- Professional Development: We're committed to fostering professional development and career growth. Our comprehensive training and development programs empower employees to reach their full potential.
- Flexible Work arrangements: Experience the liberating flexibility of working hours that suit your lifestyle. Whether you prefer a hybrid or remote work setup, we accommodate your needs.
- A Collaborative and Innovative culture: At Iptor, our culture thrives on recognition, trust, and respect. We foster an inclusive and supportive environment valuing everyone's contributions. We recognize dedication through an attractive salary package, bonuses, and generous vacation days. Our success is built upon collaboration and innovation.
Get a full overview at: Careers - Iptor
YOUR HELP AND CONTRIBUTIONS
TO OUR JOURNEY
- Lead Transformation: Design and implement a unified Account Management strategy that puts customer value and commercial growth at the center of everything we do.
- Drive Growth & Retention: Set and deliver on key metrics – Net Revenue Expansion (NRE), Net Revenue Retention (NRR), churn, customer health, and solution adoption - by empowering your teams to drive upgrades, renewals, and expansion within our existing customer base.
- Accelerate Revenue Through Sales Leadership: Own and drive the account management sales pipeline, ensuring accurate forecasting, proactive opportunity development, and strategic execution. Lead and manage the account management sales team to consistently meet and exceed revenue targets through coaching, performance tracking, and alignment with commercial goals.
- Champion the Customer Journey: Oversee the entire customer lifecycle, from onboarding to renewal, ensuring seamless transitions, continuous value delivery, and early risk identification.
- Inspire & Develop Talent: Build, mentor, and empower a global team. Foster a culture of curiosity, accountability, and continuous learning, with clear career paths and growth opportunities.
- Collaborate Across Functions: Partner with Product, Engineering, Professional Services, Support and Marketing to deliver a unified customer experience, influence the product roadmap, and amplify customer success stories.
- Innovate & Scale: Leverage data, automation, and best practices to standardize processes, improve efficiency, and scale impact across the organization.
- Be a Customer Advocate: Develop and scale value realization frameworks and executive business reviews (EBRs) to reinforce strategic partnerships and ensure our customers achieve maximum value.
YOU STAND OUT FROM THE CROWD
IF YOU HAVE
To be both successful and motivated in this role, we think you recognize yourself in some (or all) of the below:
- 10+ years' experience in Sales Management, Account Management, or Professional Services within enterprise software, ERP, or SaaS.
- Proven success leading global teams and managing large, strategic enterprise accounts.
- Deep understanding of subscription/recurring revenue models and metrics (NRR, churn, expansion).
- Executive presence, with outstanding communication, relationship-building, and negotiation skills.
- A passion for customer advocacy, data-driven decision-making, and operational excellence.
- Experience leading through transformation and change (e.g., cloud migration, operational shifts).
- Bachelor's degree required, advanced degree a plus.
Inclusion and Diversity
At Iptor, diversity and inclusion are at the core of our values. We believe that diverse perspectives drive innovation and excellence. We foster an inclusive workplace where every individual's contributions are celebrated and respected. Join us in creating an environment where each individual's unique contributions shape our success.
RECRUITER
Selina Pereira
Talent Acquisition specialist
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Technical Account Management, Lead
Publicado há 17 dias atrás
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_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Technical Account Management, Lead
About Mastercard
At Mastercard, we're building a world beyond cash-one that's inclusive, digital, and accessible to everyone, everywhere. We harness the power of secure data, global networks, and bold innovation to help individuals, businesses, and governments unlock their full potential. Our culture is driven by our Decency Quotient (DQ)-a commitment to doing well by doing good-and we champion a workplace where every voice is valued and every difference makes us stronger.
About Dynamic Yield
Dynamic Yield, a Mastercard company, is a leading provider of personalization technology. Our platform empowers businesses to deliver individualized experiences across web, mobile apps, email, kiosks, IoT, and call centers. With a strong focus on innovation and customer-centricity, Dynamic Yield offers tools for real-time personalization, A/B testing, and product recommendations that drive measurable business outcomes. Our culture is rooted in collaboration, agility, and a shared passion for transforming digital experiences. We celebrate curiosity, encourage experimentation, and support each other in delivering excellence.
All About the Role: Technical Account Management (TAM) Team Lead
As a TAM Team Lead, you'll combine deep technical expertise with people leadership to deliver exceptional client experiences and drive team success. You'll lead a high-performing, multicultural team while also acting as a Senior Technical Account Manager-consulting on product implementation, resolving complex issues, and ensuring our clients get the most from our solutions.
What You'll Do
Client Success & Technical Leadership
Become a go-to expert on Dynamic Yield's technical capabilities.
Guide clients through implementation, onboarding, and optimization.
Troubleshoot issues, provide strategic consultation, and ensure value delivery.
Collaborate with Engineering and Product teams to enhance customer outcomes.
Create documentation and tutorials to support client education.
Team Leadership & Strategy
Hire, onboard, and mentor a diverse team of TAMs.
Set goals, conduct performance reviews, and foster career growth.
Prioritize and delegate tasks, manage escalations, and monitor KPIs.
Champion customer success metrics like renewals and upsells.
Drive process improvements and cross-functional collaboration.
What You Bring
Proven experience in technical client-facing roles within SaaS or digital marketing.
Strong grasp of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android).
Demonstrated success in building and leading high-performing teams.
Excellent communication skills across technical and non-technical audiences.
A customer-first mindset with a knack for solving complex problems.
Fluency in English and the ability to thrive in fast-paced, global environments.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Esse trabalho é adequado ou não?
Head of Key Account Management
Publicado há 4 dias atrás
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AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok ( .
Job Description
The Head of Key Account Management provides leadership, strategic direction, and day-to-day management for the Key Account Managers team. This role is responsible for overseeing the development and execution of integrated account and stakeholder engagement plans, ensuring these plans effectively address market access and integrate clinical and economic insights from payers and providers and leverage the AbbVie value proposition. The Head of Key Account Management collaborates closely with Affiliate-Brand Team members and cross-functional stakeholders to foster alignment and teamwork, enabling the KAM team and other in-field colleagues to coordinate strategies and deliver impactful results.
+ Drives the team's comprehensive understanding of the complexities, challenges, and opportunities inherent in each account's decision-making matrix. Utilizes these insights to clearly communicate anticipated payer, provider, and influencer decision drivers and unmet needs to brand teams, ensuring that key account situation analyses are thorough and holistic.
+ Highlights the cross-functional implications of anticipated changes in the payer/provider environment to Brand Teams, enhancing their ability to proactively plan for the future.
+ Builds trusted and strategic relationships with payers/providers to anticipate access barriers and better meet agendas, plans and objectives of respective key accounts.
+ Ensures key account´s opportunities are transformed in "win-win" partnerships to leverage AbbVie product value to facilitate access and negotiations as well as contribute to position AbbVie reputation as a partner of choice.
+ Drives the creation of tailored engagement plans for AbbVie's key accounts, ensuring robust strategies, defined objectives, and targeted activities to optimize product usage, funding, and access in alignment with the long-term portfolio.
+ Leads and supports the contracting and tendering process while facilitating the preparation and delivery of proposals to achieve profit objectives.
+ Supervise third party on Public Procurement process ensuring tenders are fulfilled within timelines, aligned with each brand strategy with the approved price.
+ Develops protocols/agreements in collaboration with cross-functional teams, considering the opportunities and strategic implications for AbbVie.
+ Tracks the execution and impact of activities established in the engagement plans of AbbVie key accounts to constantly improve impact on bottom line.
+ Maximizes resource effectiveness by leading, developing, and coaching the Key Account Management team, including setting targets, creating incentive schemes, and managing performance using relevant systems and KPIs to enhance overall national account performance.
+ Ensures regular updates on Key Account Team skills in terms of medical, technical, and specialized In-Field knowledge areas.
+ Ensures team compliance with appropriate company policies, legal and ethical standards as well as relevant country regulations.
Qualifications
+ Bachelor's degree, biological sciences, pharmacy, business related field, or equivalent.
+ Relevant experience with demonstrated track record of success in sales or consultative selling role within biotech/pharmaceutical industry or others.
+ Proven track record of successful leadership, management and coaching of teams and individuals, and in having developed talent and performance managed low performers.
+ Ability to translate strategies into actionable and realistic key account engagement plans.
+ Ability to lead, motivate and coordinate cross functional teams.
+ Ability to negotiate, close and sign deals with key accounts and with complex customer networks.
+ Solid analytic, business planning and financial acumen skills.
+ Ability to monitor performance and adapt plans to external and internal changes.
+ Strong Knowledge of Healthcare Structure, Policy, and governance across country.
+ Solid working knowledge of pharmaco-economic principles. Solid knowledge of payer/provider mindset and motivation in relevant local context. Solid knowledge of payer/provider decision making process and who the key stakeholder/influencers are.
+ English language proficiency verbally and in writing.
Preferred
+ More than 5 years of commercial experience.
+ Experienced in leading teams.
Additional Information
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
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Manager, Technical Account Management - Lisbon, Portugal
Publicado há 26 dias atrás
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E-Frontiers is looking for a TAM Team Lead for a global tech company. This is a unique opportunity to lead a high-performing team , act as a senior technical advisor , and make a real impact in a fast-paced, international environment.
About E-Frontiers:
At E-Frontiers, we help tech companies hire top talent and support professionals in finding opportunities that accelerate their careers . We work with product companies and scale-ups across Europe, offering transparent, candidate-focused recruitment processes.
What You'll Do:
Lead, mentor, and grow a diverse team of Technical Account Managers (TAMs).
Act as a trusted technical advisor for key client accounts.
Guide clients through onboarding, implementation, and optimization.
Troubleshoot complex issues and ensure clients maximize value.
Collaborate with Product and Engineering teams to improve outcomes.
Set team goals, track KPIs, and drive process improvements.
What You Bring:
2+ years of people leadership experience.
Client-facing experience in SaaS or digital marketing.
Strong project management skills managing multiple accounts.
Knowledge of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android).
Excellent communication skills across technical and non-technical audiences.
Customer-first mindset and problem-solving skills.
Fluent in English.
Nice-to-Haves:
Experience managing European accounts.
Experience building teams from scratch.
Experience in a SaaS organization.
Why You'll Love It:
Salary: €70,000 - €80,000 + 10% bonus
Hybrid/flexible work options
Wellbeing programs, vacation, and work-life balance support
Career growth in a global, innovative company
Location: Lisbon, Portugal (hybrid)
Travel: Up to 40%
Ready to take the next step? Apply now with E-Frontiers!
Esse trabalho é adequado ou não?
Manager, Technical Account Management - Lisbon, Portugal
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E-Frontiers is looking for a TAM Team Lead for a global tech company. This is a unique opportunity to lead a high-performing team, act as a senior technical advisor, and make a real impact in a fast-paced, international environment.
About E-Frontiers:
At E-Frontiers, we help tech companies hire top talent and support professionals in finding opportunities that accelerate their careers. We work with product companies and scale-ups across Europe, offering transparent, candidate-focused recruitment processes.
What You'll Do:
Lead, mentor, and grow a diverse team of Technical Account Managers (TAMs).
Act as a trusted technical advisor for key client accounts.
Guide clients through onboarding, implementation, and optimization.
Troubleshoot complex issues and ensure clients maximize value.
Collaborate with Product and Engineering teams to improve outcomes.
Set team goals, track KPIs, and drive process improvements.
What You Bring:
2+ years of people leadership experience.
Client-facing experience in SaaS or digital marketing.
Strong project management skills managing multiple accounts.
Knowledge of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android).
Excellent communication skills across technical and non-technical audiences.
Customer-first mindset and problem-solving skills.
Fluent in English.
Nice-to-Haves:
Experience managing European accounts.
Experience building teams from scratch.
Experience in a SaaS organization.
Why You'll Love It:
Salary: €70,000 - €80,000 + 10% bonus
Hybrid/flexible work options
Wellbeing programs, vacation, and work-life balance support
Career growth in a global, innovative company
Location: Lisbon, Portugal (hybrid)
Travel: Up to 40%
Ready to take the next step? Apply now with E-Frontiers!
Esse trabalho é adequado ou não?
Associate Director, Account Management Quality, Medical Affairs
Publicado há 5 dias atrás
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Who We Are
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.
Our team includes practice area and client services leads, strategists, behavioral scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.
We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
**Role objective:**
Reporting to the General Manager, IQVIA Medical Communications (IMC) this role is accountable for the quality, consistency and accuracy of the management of our accounts, projects and programmes. Partnering with the Director, Practice Area (s) and Director, Account Management (s), this role will support our Account Management team in monitoring timely and consistent implementation of our ways of working and financial framework and will partner with Department Leads to ensure quality delivery of our work. Key responsibilities include:
**Growth**
- Accountable for financial checks to ensure consistent and timely management of project finances, including time and expense reporting and management, tracking invoicing and payments, internal fund transfer agreements, monitoring revenue recognition and forecasting versus project status, ensuring accurate timecoding and monitoring status of Change Orders
- Responsible for reporting of Key Performance Indicators across the Account Management team
- Support budgeting for larger proposals and bids
- Monitor project profitability ensuring interim and final reconcilliations are in place and responsible for the development and delivery of action plans to improve margin across individual projects, and offering types
- Support / lead where delegated, strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services
**Quality**
- Responsible for tracking availability, timely update and adherence to project and programme timelines, identifying any challenges and working cross functionally to address
- Accountable for ensuring consistent adoption of process adherence, consistency and improvement across Account Management team
- Lead development of core resources to drive CSU efficiency and consistency (templates, guides and tools)
- Monitors customer satisfaction metrics, identifies areas for improvement and takes responsibility to developing training and new initiatives to address quality and competencies within the Account Management team
- Responsible for identification and leadership of new processes / process improvement within the Account Management team
**Internal collaboration**
- Act as point of contact for process optimisation and delivery improvement between Account Management and IMC delivery teams (e.g. Content, Creative, Event Management, Finance)
**Team leadership**
- Accountable for resourcing across Account Management teams to drive target utilization and ensure utilization targets are met
- Responsible for onboarding and training of new Account Management staff
- Responsible for developing and implementing relevant training for Account Management staff to support optimal programe management, client handling, strategic capability and business development skills
- Line management as
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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Sobre o mais recente Líder customer success Empregos em Portugal !
Associate Director, Account Management Quality, Medical Affairs
Publicado há 5 dias atrás
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Descrição Do Trabalho
Who We Are
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.
Our team includes practice area and client services leads, strategists, behavioral scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.
We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
**Role objective:**
Reporting to the General Manager, IQVIA Medical Communications (IMC) this role is accountable for the quality, consistency and accuracy of the management of our accounts, projects and programmes. Partnering with the Director, Practice Area (s) and Director, Account Management (s), this role will support our Account Management team in monitoring timely and consistent implementation of our ways of working and financial framework and will partner with Department Leads to ensure quality delivery of our work. Key responsibilities include:
**Growth**
- Accountable for financial checks to ensure consistent and timely management of project finances, including time and expense reporting and management, tracking invoicing and payments, internal fund transfer agreements, monitoring revenue recognition and forecasting versus project status, ensuring accurate timecoding and monitoring status of Change Orders
- Responsible for reporting of Key Performance Indicators across the Account Management team
- Support budgeting for larger proposals and bids
- Monitor project profitability ensuring interim and final reconcilliations are in place and responsible for the development and delivery of action plans to improve margin across individual projects, and offering types
- Support / lead where delegated, strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services
**Quality**
- Responsible for tracking availability, timely update and adherence to project and programme timelines, identifying any challenges and working cross functionally to address
- Accountable for ensuring consistent adoption of process adherence, consistency and improvement across Account Management team
- Lead development of core resources to drive CSU efficiency and consistency (templates, guides and tools)
- Monitors customer satisfaction metrics, identifies areas for improvement and takes responsibility to developing training and new initiatives to address quality and competencies within the Account Management team
- Responsible for identification and leadership of new processes / process improvement within the Account Management team
**Internal collaboration**
- Act as point of contact for process optimisation and delivery improvement between Account Management and IMC delivery teams (e.g. Content, Creative, Event Management, Finance)
**Team leadership**
- Accountable for resourcing across Account Management teams to drive target utilization and ensure utilization targets are met
- Responsible for onboarding and training of new Account Management staff
- Responsible for developing and implementing relevant training for Account Management staff to support optimal programe management, client handling, strategic capability and business development skills
- Line management as
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Esse trabalho é adequado ou não?
Customer Support
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Start Date:
21/11/2025
Location: Portugal - Remote
About The Role
We are hiring bilingual Customer Support Agents (French and English) to join our WIN – Wireless Internet Network team.
The role involves providing technical support to customers regarding home internet and TV services (e.g., Wi-Fi issues, TV channel problems, modem or fixed landline troubleshooting).
In addition to technical support, we value candidates with strong sales skills, as there will be opportunities to recommend and upsell services once issues are resolved.
Working Hours
- Shifts between 07h00 and 21h00
- Weekend shifts included (typically 1 full weekend per month and ½ weekend every 6 weeks)
Requirements
- Fluency in French and English
- Excellent communication skills
- Tech-savvy and comfortable with IT tools
- Strong sales orientation and target-driven profile
Salary and Benefits
- Base salary: €900 gross/month
- Performance bonus: up to €60 gross/month
- Language allowance: 0 gross/month
- Meal allowance: 60/day (~ 1.60 net/month)
- Attendance bonus: 0/month
- Flex work allowance: gross/month
- Permanent contract after 6 months
- Health insurance included
- Possibility of remote work from abroad after 6 months
What We Offer
- A dynamic and multicultural work environment
- Opportunity to develop both technical and sales skills
- Stability and competitive benefits package
Skills: english,french,sales,customer support
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Customer Support
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Are you passionate about e-commerce and looking for an exciting opportunity to grow within a dynamic company? At , we manufacture and sell premium acoustic panels across Europe and rapidly expand our operations. We seek a
Customer Support & Logistics Assistant
to join our team and help deliver exceptional customer service while supporting our logistics processes.
Responsibilities:
• Respond to customer inquiries via email, chat, and phone promptly and professionally.
• Assist with order tracking, troubleshooting shipping issues, and coordinating with logistics partners.
• Ensure timely and accurate order fulfillment, including managing shipping labels and handling returns.
• Work closely with our logistics team to ensure smooth operations, from stock management to last-mile delivery.
• Proactively identify and resolve potential customer issues, ensuring a high level of satisfaction.
• Collaborate with other departments, such as production and marketing, to align with customer needs and optimize service.
Requirements:
• Previous experience in customer service or logistics, preferably in an e-commerce environment.
• Strong communication skills in both English and Portuguese (Spanish or French is a plus).
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Comfortable using various digital platforms (e.g., CRM, order management systems, and logistics software).
• A proactive, problem-solving mindset with the ability to think on your feet.
• Team-oriented with a positive attitude and eagerness to learn.
What We Offer:
• Opportunities for career growth and development within a fast-growing e-commerce company.
• A supportive, dynamic, and collaborative work environment.
Location:
Torres Novas, Santarem, could be remote.
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