246 Empregos para Help Desk Bilíngue - Portugal

Do you want to join a company with a century-old tradition of innovation and entrepreneurial spirit that pushes the boundaries of the smart lighting industry?

A company that requires employees to expand their expertise not only to light urban environments but also to provide services for engaging and interactive public spaces. With a rich heritage in engineering, environmentally, economically, and socially sustainable lighting has always been part of our DNA. With connectivity becoming increasingly vital, as Experts in Lightability, we propose lighting infrastructures that will play a key role in building Smart Cities.

We are a family-owned multinational company of Belgian origin, headquartered in Brussels, and we are present in more than 70 countries across 5 continents.

Do you accept the challenge? Let's illuminate the future together

We are looking for a motivated trainee to join our IT department, (this position is for a professional internship and will be remunerated via IEFP).

What will you do?

Providing support to users in a factory and office context. The trainee will support the maintenance of computer systems, installation of equipment and first-line technical assistance to employees.

Providing support in resolving basic technical problems (software and hardware).

Providing support to local and remote users (factory and office).

Installing and configuring equipment (PCs, printers, scanners).

Keeping the inventory of IT equipment up to date.

Collaborating with the IT team on infrastructure maintenance and improvement tasks.

Completed 12th grade (preferably with technical training in IT or similar areas).

Interest in pursuing a career in Information Technology.

Knowledge of Windows operating systems and Microsoft Office tools.

Ease of communication and enjoyment of contact with users.

Sense of responsibility, organisation and ability to learn.

Location: Office at Carnaxide

Salary: Remuneration package (along with meal allowance + health insurance)

Respect is one of our Values. Our commitment to inclusivity goes hand in hand with our dedication to sustainability and the environment. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.

At Schréder, we commit ourselves to co-creating an environment where passionate people work and win together, learn and have fun. Let Join us

Respect is one of our Values. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.

Country: Portugal

Location:
Lisboa

General Job Description
We are looking for an IT Support Specialist to strengthen our technology team, with a focus on Salesforce Service Cloud. If you're passionate about technology, enjoy challenges, and have experience working in Salesforce environments, this opportunity is for you

Key Responsibilities

• Collaborate with development and business teams to ensure the implementation of new solutions and features.
• Provide support to the IT team, with a focus on Salesforce Service Cloud.
• Diagnose and resolve technical issues related to the Salesforce Service platform and its surrounding ecosystem.
• Participate in testing, updates, and continuous improvements of the platform.

Requirements

• Proven development experience within Salesforce environments (2-4 Years).
• Solid knowledge of Salesforce Service Cloud (configuration, features, processes,…).
• knowledge of customer service processes.
• Ability to communicate clearly and effectively with both technical and non-technical teams.
• Excellent interpersonal skills.
• Fluency in Portuguese and English.
• Collaborative spirit, proactivity, and attention to detail.
• Understanding of web architectures and services and experience with API testing methodologies.
• Ability to work in a fast-paced and dynamic environment.
• Good knowledge of integration and Continuous Delivery (CI/CD) concepts, and experience with tools such as GIT, Jenkins, and Maven.
• Fluency in Portuguese and English
• Experience with support tools (e.g., Jira, ServiceNow, Git, Go/CD).
• Salesforce certifications (e.g., Salesforce Administrator, Service Cloud Consultant). (Nice to Have)
• Knowledge of system integration and process automation. (Nice to Have)
• Knowledge of the Bank Industry (Nice to Have)

About Us
No Santander cada um de nós é "Risk Pro". Isto significa ter a responsabilidade pessoal de identificar, avaliar, gerir e reportar eventuais riscos para o banco decorrentes do desempenho das nossas funções. Vamos dar-te o conhecimento e as ferramentas para seres Risk Pro em todas as situações. Esta cultura de riscos é fundamental para o Santander Way, a nossa forma de trabalhar.
O Banco dispõe, nos termos do previsto na Lei nº 93/2021 de 20 de dezembro, de um canal de denúncias – Canal Aberto, acessível através do link

FUNÇÃO:

Prestar suporte técnico interno ao nível de hardware e software

Realizar testes aos desenvolvimentos realizados pela equipa de IT

Apoiar a integração de novos clientes do ponto de vista técnico e garantir suporte contínuo

Assegurar o bom funcionamento de equipamentos e sistemas informáticos internos

Apoiar a equipa de desenvolvimento em tarefas de programação (PHP e SQL)

REQUISITOS:

12.º ano completo, preferencialmente com licenciatura ou curso técnico-profissional na área de Informática

Experiência prévia em funções de suporte técnico ou informática

Conhecimentos de programação em PHP e SQL

Bons conhecimentos de Excel

Boa comunicação em inglês (escrito e falado)

Perfil responsável, autónomo e com boa capacidade de resolução de problemas

Capacidade para trabalhar em equipa e apoiar diferentes departamentos

Boa capacidade de comunicação e relacionamento interpessoal

OFERECEMOS:

Possibilidade de progressão na carreira e desenvolvimento de competências

Ambiente colaborativo e oportunidades de aprendizagem contínua

Remuneração compatível com a experiência demonstrada

Tipo de oferta: Período Integral

Somos um Grupo nacional, com forte crescimento e com mais de 25 anos de sólida implementação no sector tecnológico. Consideramos os nossos recursos humanos o nosso maior activo e a nossa maior mais valia, acreditamos no seu bem estar e valorizamos e reconhecemos o mérito de cada um.

O candidato escolhido irá integrar a nossa Direcção de Suporte e Operações e será responsável pela execução de tarefas suporte e assistência técnica de TI/ SI.

São necessários bons conhecimentos base na administração de redes, sistemas e segurança informática, bem como ambientes de virtualização, apoio ao utilizador na utilização de aplicações Microsoft e conhecimentos básicos de SQL Server.

A posição oferecida dá a oportunidade ao candidato para crescer e adquirir novos conhecimentos na área.

Perfil necessário:

· Experiência mínima de dois anos em funções similares;

· Experiencia de trabalho com:

• Tecnologias de informação e comunicações;
• Suporte TI e SI, de acordo com a biblioteca ITIL;
• Administração de sistemas Windows e Linux;
• Administrador de redes;
• Virtualização de sistemas, consolidação de infraestruturas;
• VDI
• Segurança de redes e informática;
• Conhecimento de plataformas unificadas de computação e de armazenamento de dados;
• Conhecimentos de HW, de computadores e redes;
• Administração de ferramentas e aplicações Office 365.

· Atitude positiva e proactiva;

· Fortes habilidades de comunicação escrita e verbal;

· Capacidade de foco, cumprimento de objetivos, resiliência, e gosto pela análise e detalhe;

· Aberto a novas aprendizagens, metodologias e melhoria contínua;

· Gosto pelo trabalho em equipa;

· Carta de condução B.

O que oferecemos:

· A hipótese de pertencer a uma equipa dinâmica, motivada e coesa;

· Estabilidade profissional - Possibilidade de integração nos quadros do Grupo;

· Crescimento, consolidação e aquisição de novos conhecimentos técnicos;

· A remuneração será negociada de acordo com as competências e experiência do candidato.

Qualificações mínimas requeridas

Licenciatura, ou curso de técnico especializado, de redes e sistemas, ou de informática, ou área de estudo relacionada.

Introduction

We are excited to offer an opportunity to join the core operations team of a newly established IT Hub in Lisbon, supporting a global enterprise's mission-critical systems and services. This is a dynamic and hands-on role where you'll contribute to the stability, performance, and security of a modern IT infrastructure built around Microsoft technologies. As part of a growing team, you'll help shape the operational backbone of a high-performing digital environment.

Role Overview

As an IT Support Specialist, you will be responsible for delivering high-quality technical support to internal users across various departments. You'll troubleshoot hardware, software, and network issues, ensuring minimal disruption to business operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering excellent customer service.

Key Responsibilities

• User Support & Troubleshooting
• Respond promptly to technical support requests via ticketing systems, email, or in person. Diagnose and resolve issues related to hardware, software, operating systems, and network connectivity.
• Installation & Configuration
• Set up and configure desktops, laptops, mobile devices, and peripherals. Ensure all equipment is compliant with company standards and security policies.
• Documentation & Knowledge Sharing
• Maintain accurate records of support activities, solutions, and system configurations. Contribute to the internal knowledge base to improve team efficiency and user self-service.
• Employee Onboarding & Offboarding
• Support the IT aspects of onboarding new employees, including account setup, device provisioning, and orientation. Ensure proper deactivation and data handling during offboarding.
• Collaboration & Continuous Improvement
• Work closely with other IT teams and departments to escalate complex issues and implement long-term solutions. Participate in process improvement initiatives and contribute ideas to enhance service delivery.

Requirements

• Proven experience in IT support, helpdesk, or technical customer service roles.
• Strong working knowledge of Microsoft technologies, including Windows OS, Microsoft 365, Active Directory, and Teams.
• Familiarity with basic networking concepts and troubleshooting tools.
• Excellent communication skills in English (written and spoken); proficiency in German is a strong advantage.
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and attention to detail.

IT Support Specialist | Salesforce Service CloudCountry: Portugal

Location: Lisboa

General job description

We are looking for an IT Support Specialist to strengthen our technology team, with a focus on Salesforce Service Cloud. If you're passionate about technology, enjoy challenges, and have experience working in Salesforce environments, this opportunity is for you

Key Responsibilities

• Collaborate with development and business teams to ensure the implementation of new solutions and features.
• Provide support to the IT team, with a focus on Salesforce Service Cloud.
• Diagnose and resolve technical issues related to the Salesforce Service platform and its surrounding ecosystem.
• Participate in testing, updates, and continuous improvements of the platform.

Requirements

• Proven development experience within Salesforce environments (2-4 Years).
• Solid knowledge of Salesforce Service Cloud (configuration, features, processes,…).
• knowledge of customer service processes.
• Ability to communicate clearly and effectively with both technical and non-technical teams.
• Excellent interpersonal skills.
• Fluency in Portuguese and English.
• Collaborative spirit, proactivity, and attention to detail.
• Understanding of web architectures and services and experience with API testing methodologies.
• Ability to work in a fast-paced and dynamic environment.
• Good knowledge of integration and Continuous Delivery (CI/CD) concepts, and experience with tools such as GIT, Jenkins, and Maven.
• Fluency in Portuguese and English
• Experience with support tools (e.g., Jira, ServiceNow, Git, Go/CD).
• Salesforce certifications (e.g., Salesforce Administrator, Service Cloud Consultant). (Nice to Have)
• Knowledge of system integration and process automation. (Nice to Have)
• Knowledge of the Bank Industry (Nice to Have)

About Us

No Santander cada um de nós é "Risk Pro". Isto significa ter a responsabilidade pessoal de identificar, avaliar, gerir e reportar eventuais riscos para o banco decorrentes do desempenho das nossas funções. Vamos dar-te o conhecimento e as ferramentas para seres Risk Pro em todas as situações. Esta cultura de riscos é fundamental para o Santander Way, a nossa forma de trabalhar.

O Banco dispõe, nos termos do previsto na Lei nº 93/2021 de 20 de dezembro, de um canal de denúncias – Canal Aberto, acessível através do link

Job description:

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

Key Accountabilities

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).

• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved.

• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.

• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

• Personal Development Takes ownership of own development and has a development plan in place. Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.

• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

Requirements:

• Proficient in German & English

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.

We offer:

• Remote Working Available
• Employment with the possibility of a permanent contract
• Life insurance
• Private health insurance since the first day of employment and extensive to children for free
• Work life balance with full-time schedules available
• 25 days of holidays, including your birthday leave. Plus you can add one day per antiquity in the company up to 30 days.
• International career in a dynamic and enthusiastic environment
• Training and internal career progression plan upon hiring
• Dynamic and enthusiastic work environment with colleagues from more than 60 countries
• An IKEA voucher to help you build your own home office
• …and much more

Description
About Us
WTW is not just another advisory, broking, and solutions company—we're a storied institution that's been turning risk into opportunity since 1828. From insuring the Titanic to supporting NASA's Moon Buggy, our legacy is built on innovation and resilience. And at our Lisbon Regional Delivery Hub, a dynamic team of 300+ professionals is driving that legacy forward every day.

The Opportunity
We are looking for a highly capable IT Support L2 analyst, that can assess and optimize the performance of our end-user IT systems and software. The role includes analyzing the performance of IT systems, apply advance troubleshooting, resolve IT hardware and software issues, and provide IT support to our clients and employees.

IT Support Analyst L2 should exhibit sound knowledge and experience of IT system analysis and whose IT expertise, results in enhanced end-user support and system performance by providing technical expertise and committing to customer service.

Daily Activities

• Monitor/Manage/Processes routed tickets from IT Support L1 and other support team.
• Aid IT Support L1 in processing tickets (Incident/Request) when need arises such as in the case of major incidents that drives call volume
• Records, process, and tracks issues/request and confirms resolution prior to closure following agreed processes and procedures
• Perform advance and in-depth triaging, troubleshooting, and diagnosing error messages and failures that IT Support L1 cannot resolve.
• Utilizes all technical tools or resources like the remote management software or back-end tools to provide resolution for issues and request.
• Helps customer manage software installations and hardware repair
• Provide Executive VIP support and mobility support
• Process escalated Account administration ticket (account setup, password requests, account unlock etc.,)
• Liaise with Engineering, Infrastructure, Application, or other support team for ticket resolution.
• Coordinates with other support group as applicable before ticket escalation.

Qualifications
What You'll Bring

• Proficient level in oral and written English - French / Spanish or German is a plus
• At least 3 years of IT Support L1 experience or IT performance analysis and end-user support role.
• Associate's or bachelor's degree in computer science, information systems, or similar is a plus.
• Technical knowledge of WTW products and services is an asset.
• Microsoft, ITIL Foundation, IELTS, TOEFL Certification is an advantage.
• Advance knowledge of MS Office 365, MFA, VPN, Azure, computer hardware and software.
• Advance knowledge in administering Active Directory and Exchange servers related Tools
• Proficiency in Service Now ticketing tool or other task management software

Why WTW?
At WTW, we offer more than just a job—we offer a career. Here's what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us
Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it's a journey. Apply now and turn your potential into success with WTW

Willis Towers Watson is an equal opportunity employer.