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Operations Team Lead with French C2 and English B2
1350-352 Lisboa
€1100 - €1700 por mês
CBT
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Operations Team Lead – French C2 + English B2 (On-site, Lisbon)
About the RoleWe’re looking for a dynamic and experienced Operations Team Lead to manage a team of French-speaking customer experience associates in a fast-paced, international contact center environment.
This position is based on-site in Lisbon , and candidates must already live in Lisbon or be willing to relocate .
As a Team Lead, you’ll play a key role in coaching your team, ensuring performance excellence, and maintaining a strong, collaborative team culture.
- Lead and oversee daily operations for a team of French-speaking customer service associates, ensuring service quality and efficiency.
- Monitor performance metrics (quality, attendance, productivity) and take corrective action when needed.
- Coach, motivate, and develop team members to help them achieve individual and team goals.
- Handle customer escalations in both French and English, delivering prompt and professional solutions.
- Foster a positive, inclusive, and results-driven work environment.
- Conduct regular team meetings to communicate updates, celebrate achievements, and address challenges.
- Ensure compliance with company policies, SLAs, and quality standards.
- Collaborate with internal departments to enhance operational effectiveness and customer experience.
- Manage attendance, scheduling, and adherence to support smooth day-to-day operations.
- Education: Associate’s degree or equivalent preferred.
- Experience: 2–4 years in operations, customer service, or team leadership.
- Preferred: Prior experience as a Team Leader in a Call Center or BPO environment .
- Languages: French (C2) and English (B2) required.
- Proven experience in team coaching, performance management, and continuous improvement .
- Strong leadership, communication, and problem-solving skills.
- Ability to multi-task, prioritize effectively, and work under pressure .
- Flexibility to work rotating shifts when required.
- Base Salary + Performance Bonus: €1,100 - €1,700 per month
- Meal Allowance
- Permanent Contract with Health Insurance
- Relocation Package available for candidates moving from abroad
- A people-centered leadership style focused on motivation and empowerment.
- A passion for operational excellence and customer success.
- A proactive, analytical mindset and problem-solving approach.
- A collaborative spirit with a focus on teamwork and performance.
- Location: On-site in Lisbon (mandatory)
- Schedule: Full-time, flexible shifts
#OperationsTeamLead #FrenchJobs #LisbonJobs #HiringNow #CustomerService #Leadership #TeamLeader #OperationsManagement #BPOJobs #CallCenterJobs #RelocationOpportunity #LisbonCareer #BilingualJobs #NowHiring #JobInPortugal
Dados Da Empresa
Since 2013, Cross Border Talents has connected over 130,000 professionals from 50+ countries with international companies. With 300+ recruiters and cutting-edge recruitment technology, we specialize in global hiring across Engineering, IT, and Multilingual Customer Support. We’re also proud to be the only recruitment agency worldwide awarded three Seals of Excellence by Horizon 2020 SMEI.
Desculpe, este trabalho não está disponível em sua região
0
Operations Team Lead with Italian C2 and English B2
1350-352 Lisboa
€1100 - €1700 por mês
CBT
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Operations Team Lead – Italian C2 + English B2 (On-site, Lisbon)
About the RoleWe’re looking for an experienced and motivated Operations Team Lead to manage a team of Italian-speaking customer experience associates in a dynamic, fast-paced contact center environment.
This role is based on-site in Lisbon , and candidates must currently live in Lisbon or be open to relocation .
You’ll be responsible for guiding your team to deliver outstanding customer experiences, meet performance goals, and maintain a positive, people-focused culture.
- Lead and supervise daily operations for a team of Italian-speaking customer service associates to ensure performance and quality targets are achieved.
- Monitor key performance metrics (quality, attendance, productivity) and implement improvement actions when necessary.
- Coach, mentor, and develop team members through structured feedback, training, and performance evaluations.
- Handle escalated issues in Italian and English, ensuring timely and professional resolutions.
- Foster a positive, collaborative, and high-performing team environment.
- Organize team meetings to share updates, recognize achievements, and discuss performance trends.
- Ensure compliance with company policies, SLAs, and performance standards.
- Collaborate cross-functionally with other teams to streamline operations and improve the customer journey.
- Oversee attendance, scheduling, and adherence to support smooth day-to-day operations.
- Education: Associate’s degree or equivalent preferred.
- Experience: 2–4 years in operations, customer service, or team leadership.
- Preferred: Previous experience as a Team Leader in a Call Center or BPO environment .
- Languages: Italian (C2) and English (B2) required.
- Proven record in team coaching, performance management, and process improvement .
- Excellent communication, organizational, and leadership skills.
- Ability to multi-task, prioritize, and remain calm under pressure .
- Flexibility to work rotating shifts as needed.
- Base Salary + Performance Bonus: €1,100 - €1,700 per month
- Meal Allowance
- Permanent Contract with Health Insurance
- Relocation Package available for candidates moving from abroad
- A leadership style that motivates, empowers, and supports your team.
- A passion for people management and exceptional customer service.
- A proactive, data-driven mindset with a focus on results.
- A collaborative spirit and drive for continuous improvement.
- Location: On-site in Lisbon (mandatory)
- Schedule: Full-time, flexible shifts
#OperationsTeamLead #ItalianJobs #LisbonJobs #HiringNow #CustomerService #Leadership #TeamLeader #OperationsManagement #BPOJobs #CallCenterJobs #RelocationOpportunity #LisbonCareer #BilingualJobs #NowHiring #JobInPortug
Dados Da Empresa
Since 2013, Cross Border Talents has connected over 130,000 professionals from 50+ countries with international companies. With 300+ recruiters and cutting-edge recruitment technology, we specialize in global hiring across Engineering, IT, and Multilingual Customer Support. We’re also proud to be the only recruitment agency worldwide awarded three Seals of Excellence by Horizon 2020 SMEI.
Desculpe, este trabalho não está disponível em sua região
1
Operations Team Lead Spanish C2 and English B2
1350-352 Lisboa
€1100 - €1700 por mês
CBT
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Operations Team Lead – Spanish C2 + English B2 (On-site, Lisbon)
About the RoleWe’re looking for a motivated and experienced Operations Team Lead to manage a team of customer experience associates in a fast-paced, multilingual contact center environment.
This position is based on-site in Lisbon , so candidates must currently live in Lisbon or be willing to relocate .
You’ll be responsible for leading a Spanish-speaking team, ensuring service excellence, and fostering a positive, performance-driven culture.
- Lead and supervise daily operations for a team of Spanish-speaking customer service associates to meet business targets and quality standards.
- Monitor and analyze performance metrics (quality, productivity, attendance) and take proactive steps to improve results.
- Coach, mentor, and develop team members through structured feedback and regular performance reviews.
- Handle customer escalations in both Spanish and English, ensuring timely and effective resolutions.
- Promote a collaborative and motivating environment that encourages ownership and accountability.
- Conduct regular team meetings to share updates, celebrate achievements, and discuss performance insights.
- Ensure compliance with internal policies, service level agreements (SLAs), and performance standards.
- Collaborate with cross-functional teams to optimize workflows and improve overall customer satisfaction.
- Oversee attendance, scheduling, and adherence to maintain smooth daily operations.
- Education: Associate’s degree or equivalent preferred.
- Experience: 2–4 years in operations, customer service, or team leadership.
- Preferred: Experience as a Team Leader in a Call Center or BPO environment .
- Languages: Spanish (C2) and English (B2) required.
- Proven success in coaching, performance management, and process improvement .
- Excellent communication, leadership, and problem-solving abilities.
- Strong multitasking and organizational skills with the ability to perform under pressure.
- Flexibility to work rotating shifts as needed.
- Base Salary + Performance Bonus: €1,100- €1,700 per month
- Meal Allowance
- Permanent Contract with Health Insurance
- Relocation Package available for candidates moving from abroad
- A people-first leadership style focused on motivation and growth.
- A passion for delivering high-quality customer experiences.
- A data-driven mindset and proactive problem-solving approach.
- A strong sense of accountability, collaboration, and adaptability.
- Location: On-site in Lisbon (mandatory)
- Schedule: Full-time, flexible shifts
Ready to take your leadership career to the next level?
#OperationsTeamLead #SpanishJobs #LisbonJobs #HiringNow #CustomerService #Leadership #BPOJobs #CallCenterJobs #TeamLeader #OperationsManagement #LisbonCareer #RelocationOpportunity #NowHiring #JobInPortugal
Dados Da Empresa
Since 2013, Cross Border Talents has connected over 130,000 professionals from 50+ countries with international companies. With 300+ recruiters and cutting-edge recruitment technology, we specialize in global hiring across Engineering, IT, and Multilingual Customer Support. We’re also proud to be the only recruitment agency worldwide awarded three Seals of Excellence by Horizon 2020 SMEI.
Desculpe, este trabalho não está disponível em sua região
2
Operations Team Lead with German C2 and English B2
1350-352 Lisboa
€1100 - €1700 por mês
CBT
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
About the Role
We’re looking for a motivated and experienced Operations Team Lead to manage a team of customer experience associates in a fast-paced contact center environment.
This position is based on-site in Lisbon — candidates must currently live in Lisbon or be willing to relocate .
You’ll be responsible for driving team performance, ensuring service excellence, and creating a positive, results-oriented work culture.
- Lead and supervise daily operations for a team of customer service associates to meet targets and quality standards.
- Monitor and analyze performance metrics (quality, productivity, attendance) and implement improvement actions when needed.
- Coach, mentor, and develop team members through regular feedback sessions and performance reviews.
- Handle customer escalations and provide guidance to ensure timely and effective resolutions.
- Promote a positive and motivating team environment focused on collaboration, accountability, and recognition.
- Conduct team meetings to communicate updates, share best practices, and drive engagement.
- Ensure compliance with company policies, service level agreements (SLAs), and performance standards.
- Collaborate with cross-functional teams to enhance operations and customer satisfaction.
- Oversee attendance, scheduling, and workforce adherence to maintain smooth day-to-day operations.
- Education: Associate’s degree or equivalent preferred.
- Experience: 2–4 years in operations, customer service, or team leadership.
- Preferred: Experience as a Team Leader in a Call Center or BPO environment .
- Languages: German (C2) and English (B2) required.
- Proven track record in coaching, performance management, and process improvement .
- Excellent communication, leadership, and problem-solving skills.
- Strong ability to multi-task, prioritize, and stay organized under pressure .
- Flexibility to work rotating shifts as needed.
- Base Salary + Performance Bonus: €1,100 – €1,700 per month
- Meal Allowance
- Permanent Contract with Health Insurance
- Relocation Package available for candidates moving from abroad
- A people-first leadership style focused on motivation and growth.
- A passion for achieving excellence in customer experience and team results.
- A data-driven mindset with the ability to identify opportunities and drive improvement.
- A strong sense of ownership, accountability, and collaboration.
- Location: On-site in Lisbon (mandatory)
- Schedule: Full-time, flexible shifts
Dados Da Empresa
Since 2013, Cross Border Talents has connected over 130,000 professionals from 50+ countries with international companies. With 300+ recruiters and cutting-edge recruitment technology, we specialize in global hiring across Engineering, IT, and Multilingual Customer Support. We’re also proud to be the only recruitment agency worldwide awarded three Seals of Excellence by Horizon 2020 SMEI.
Desculpe, este trabalho não está disponível em sua região
3
ML Engineer II
Sintra, Lisboa
Zendesk
Hoje
Trabalho visualizado
Descrição Do Trabalho
*Job Description*
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
The AI/ML Platform team is at the forefront of this mission. We build the foundation that powers every AI-driven experience at Zendesk, enabling product teams to build, evaluate, and deploy state-of-the-art Large Language Model (LLM) applications reliably and at scale.
We’re looking for an ML Engineer II to help design, implement, and improve core components of Zendesk’s GenAI infrastructure - from LLM Proxy and evaluation frameworks to orchestration tools for AI agents. You’ll work alongside senior engineers and technical leads, contributing to systems that are safe, scalable, and developer-friendly.
This is a hands-on engineering role with significant growth potential, ideal for someone with solid ML engineering skills who wants to deepen expertise in LLM systems and GenAI infrastructure .
*What you get to do every day*
* Contribute to the development of Zendesk’s LLM Proxy, enabling secure, cost-optimized access to multiple foundation models.
* Help develop and maintain benchmarking and A/B testing frameworks for measuring LLM performance, latency, and cost.
* Assist in building orchestration systems that enable multi-step, tool-using AI agents.
* Work closely with applied ML, product, and platform teams to ensure infrastructure meets product needs.
* Deliver well-tested, maintainable, and performant code ready for production deployment.
*What you bring to the role*
* 2-4 years of hands-on experience developing and deploying ML systems or infrastructure.
* Familiarity with LLM applications, vector databases, or ML/AI infrastructure components.
* Exposure to AWS, GCP, or Azure; understanding of Kubernetes, Docker, or similar containerized environments.
* Proficiency in Python and familiarity with at least one other backend language (Java, Scala, Golang, or Ruby).
* Understanding of CI/CD workflows, testing frameworks, and software design principles.
* Ability to work effectively in cross-functional teams and take feedback constructively.
*Preferred Qualifications*
* Experience building small-scale ML services or APIs.
* Exposure to ML observability tools and evaluation frameworks.
* Understanding of prompt engineering or fine-tuning workflows for LLMs.
*What our tech stack looks like*
* Our code is written in Python.
* Our servers live in AWS.
* LLM Vendors : OpenAI, Anthropic, Google, Llama
* Infra: Kubernetes, Docker, Kafka, AWS
*What we offer*
* Full ownership of the projects you work on.
* What you will be doing will have a huge impact.
* Team of passionate people who love what they do.
* Exciting projects, ability to implement your own ideas and improvements.
* Opportunity to learn and grow.
.and everything you need to be effective and maintain work-life balance
* Flexible working hours.
* Professional development funds.
* Comfortable office and a remote setup.
* Choice of your laptop and other equipment.
* Premium Medical Insurance as well as Private Life Assurance.
#LI-KM7
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
*The intelligent heart of customer experience*
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
The AI/ML Platform team is at the forefront of this mission. We build the foundation that powers every AI-driven experience at Zendesk, enabling product teams to build, evaluate, and deploy state-of-the-art Large Language Model (LLM) applications reliably and at scale.
We’re looking for an ML Engineer II to help design, implement, and improve core components of Zendesk’s GenAI infrastructure - from LLM Proxy and evaluation frameworks to orchestration tools for AI agents. You’ll work alongside senior engineers and technical leads, contributing to systems that are safe, scalable, and developer-friendly.
This is a hands-on engineering role with significant growth potential, ideal for someone with solid ML engineering skills who wants to deepen expertise in LLM systems and GenAI infrastructure .
*What you get to do every day*
* Contribute to the development of Zendesk’s LLM Proxy, enabling secure, cost-optimized access to multiple foundation models.
* Help develop and maintain benchmarking and A/B testing frameworks for measuring LLM performance, latency, and cost.
* Assist in building orchestration systems that enable multi-step, tool-using AI agents.
* Work closely with applied ML, product, and platform teams to ensure infrastructure meets product needs.
* Deliver well-tested, maintainable, and performant code ready for production deployment.
*What you bring to the role*
* 2-4 years of hands-on experience developing and deploying ML systems or infrastructure.
* Familiarity with LLM applications, vector databases, or ML/AI infrastructure components.
* Exposure to AWS, GCP, or Azure; understanding of Kubernetes, Docker, or similar containerized environments.
* Proficiency in Python and familiarity with at least one other backend language (Java, Scala, Golang, or Ruby).
* Understanding of CI/CD workflows, testing frameworks, and software design principles.
* Ability to work effectively in cross-functional teams and take feedback constructively.
*Preferred Qualifications*
* Experience building small-scale ML services or APIs.
* Exposure to ML observability tools and evaluation frameworks.
* Understanding of prompt engineering or fine-tuning workflows for LLMs.
*What our tech stack looks like*
* Our code is written in Python.
* Our servers live in AWS.
* LLM Vendors : OpenAI, Anthropic, Google, Llama
* Infra: Kubernetes, Docker, Kafka, AWS
*What we offer*
* Full ownership of the projects you work on.
* What you will be doing will have a huge impact.
* Team of passionate people who love what they do.
* Exciting projects, ability to implement your own ideas and improvements.
* Opportunity to learn and grow.
.and everything you need to be effective and maintain work-life balance
* Flexible working hours.
* Professional development funds.
* Comfortable office and a remote setup.
* Choice of your laptop and other equipment.
* Premium Medical Insurance as well as Private Life Assurance.
#LI-KM7
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
*The intelligent heart of customer experience*
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Desculpe, este trabalho não está disponível em sua região
4
ML Engineer II
Cascais, Lisboa
Zendesk
Hoje
Trabalho visualizado
Descrição Do Trabalho
*Job Description*
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
The AI/ML Platform team is at the forefront of this mission. We build the foundation that powers every AI-driven experience at Zendesk, enabling product teams to build, evaluate, and deploy state-of-the-art Large Language Model (LLM) applications reliably and at scale.
We’re looking for an ML Engineer II to help design, implement, and improve core components of Zendesk’s GenAI infrastructure - from LLM Proxy and evaluation frameworks to orchestration tools for AI agents. You’ll work alongside senior engineers and technical leads, contributing to systems that are safe, scalable, and developer-friendly.
This is a hands-on engineering role with significant growth potential, ideal for someone with solid ML engineering skills who wants to deepen expertise in LLM systems and GenAI infrastructure .
*What you get to do every day*
* Contribute to the development of Zendesk’s LLM Proxy, enabling secure, cost-optimized access to multiple foundation models.
* Help develop and maintain benchmarking and A/B testing frameworks for measuring LLM performance, latency, and cost.
* Assist in building orchestration systems that enable multi-step, tool-using AI agents.
* Work closely with applied ML, product, and platform teams to ensure infrastructure meets product needs.
* Deliver well-tested, maintainable, and performant code ready for production deployment.
*What you bring to the role*
* 2-4 years of hands-on experience developing and deploying ML systems or infrastructure.
* Familiarity with LLM applications, vector databases, or ML/AI infrastructure components.
* Exposure to AWS, GCP, or Azure; understanding of Kubernetes, Docker, or similar containerized environments.
* Proficiency in Python and familiarity with at least one other backend language (Java, Scala, Golang, or Ruby).
* Understanding of CI/CD workflows, testing frameworks, and software design principles.
* Ability to work effectively in cross-functional teams and take feedback constructively.
*Preferred Qualifications*
* Experience building small-scale ML services or APIs.
* Exposure to ML observability tools and evaluation frameworks.
* Understanding of prompt engineering or fine-tuning workflows for LLMs.
*What our tech stack looks like*
* Our code is written in Python.
* Our servers live in AWS.
* LLM Vendors : OpenAI, Anthropic, Google, Llama
* Infra: Kubernetes, Docker, Kafka, AWS
*What we offer*
* Full ownership of the projects you work on.
* What you will be doing will have a huge impact.
* Team of passionate people who love what they do.
* Exciting projects, ability to implement your own ideas and improvements.
* Opportunity to learn and grow.
.and everything you need to be effective and maintain work-life balance
* Flexible working hours.
* Professional development funds.
* Comfortable office and a remote setup.
* Choice of your laptop and other equipment.
* Premium Medical Insurance as well as Private Life Assurance.
#LI-KM7
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
*The intelligent heart of customer experience*
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
The AI/ML Platform team is at the forefront of this mission. We build the foundation that powers every AI-driven experience at Zendesk, enabling product teams to build, evaluate, and deploy state-of-the-art Large Language Model (LLM) applications reliably and at scale.
We’re looking for an ML Engineer II to help design, implement, and improve core components of Zendesk’s GenAI infrastructure - from LLM Proxy and evaluation frameworks to orchestration tools for AI agents. You’ll work alongside senior engineers and technical leads, contributing to systems that are safe, scalable, and developer-friendly.
This is a hands-on engineering role with significant growth potential, ideal for someone with solid ML engineering skills who wants to deepen expertise in LLM systems and GenAI infrastructure .
*What you get to do every day*
* Contribute to the development of Zendesk’s LLM Proxy, enabling secure, cost-optimized access to multiple foundation models.
* Help develop and maintain benchmarking and A/B testing frameworks for measuring LLM performance, latency, and cost.
* Assist in building orchestration systems that enable multi-step, tool-using AI agents.
* Work closely with applied ML, product, and platform teams to ensure infrastructure meets product needs.
* Deliver well-tested, maintainable, and performant code ready for production deployment.
*What you bring to the role*
* 2-4 years of hands-on experience developing and deploying ML systems or infrastructure.
* Familiarity with LLM applications, vector databases, or ML/AI infrastructure components.
* Exposure to AWS, GCP, or Azure; understanding of Kubernetes, Docker, or similar containerized environments.
* Proficiency in Python and familiarity with at least one other backend language (Java, Scala, Golang, or Ruby).
* Understanding of CI/CD workflows, testing frameworks, and software design principles.
* Ability to work effectively in cross-functional teams and take feedback constructively.
*Preferred Qualifications*
* Experience building small-scale ML services or APIs.
* Exposure to ML observability tools and evaluation frameworks.
* Understanding of prompt engineering or fine-tuning workflows for LLMs.
*What our tech stack looks like*
* Our code is written in Python.
* Our servers live in AWS.
* LLM Vendors : OpenAI, Anthropic, Google, Llama
* Infra: Kubernetes, Docker, Kafka, AWS
*What we offer*
* Full ownership of the projects you work on.
* What you will be doing will have a huge impact.
* Team of passionate people who love what they do.
* Exciting projects, ability to implement your own ideas and improvements.
* Opportunity to learn and grow.
.and everything you need to be effective and maintain work-life balance
* Flexible working hours.
* Professional development funds.
* Comfortable office and a remote setup.
* Choice of your laptop and other equipment.
* Premium Medical Insurance as well as Private Life Assurance.
#LI-KM7
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
*The intelligent heart of customer experience*
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Desculpe, este trabalho não está disponível em sua região
5
ML Engineer II
Seixal, Lisboa
Zendesk
Hoje
Trabalho visualizado
Descrição Do Trabalho
*Job Description*
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
The AI/ML Platform team is at the forefront of this mission. We build the foundation that powers every AI-driven experience at Zendesk, enabling product teams to build, evaluate, and deploy state-of-the-art Large Language Model (LLM) applications reliably and at scale.
We’re looking for an ML Engineer II to help design, implement, and improve core components of Zendesk’s GenAI infrastructure - from LLM Proxy and evaluation frameworks to orchestration tools for AI agents. You’ll work alongside senior engineers and technical leads, contributing to systems that are safe, scalable, and developer-friendly.
This is a hands-on engineering role with significant growth potential, ideal for someone with solid ML engineering skills who wants to deepen expertise in LLM systems and GenAI infrastructure .
*What you get to do every day*
* Contribute to the development of Zendesk’s LLM Proxy, enabling secure, cost-optimized access to multiple foundation models.
* Help develop and maintain benchmarking and A/B testing frameworks for measuring LLM performance, latency, and cost.
* Assist in building orchestration systems that enable multi-step, tool-using AI agents.
* Work closely with applied ML, product, and platform teams to ensure infrastructure meets product needs.
* Deliver well-tested, maintainable, and performant code ready for production deployment.
*What you bring to the role*
* 2-4 years of hands-on experience developing and deploying ML systems or infrastructure.
* Familiarity with LLM applications, vector databases, or ML/AI infrastructure components.
* Exposure to AWS, GCP, or Azure; understanding of Kubernetes, Docker, or similar containerized environments.
* Proficiency in Python and familiarity with at least one other backend language (Java, Scala, Golang, or Ruby).
* Understanding of CI/CD workflows, testing frameworks, and software design principles.
* Ability to work effectively in cross-functional teams and take feedback constructively.
*Preferred Qualifications*
* Experience building small-scale ML services or APIs.
* Exposure to ML observability tools and evaluation frameworks.
* Understanding of prompt engineering or fine-tuning workflows for LLMs.
*What our tech stack looks like*
* Our code is written in Python.
* Our servers live in AWS.
* LLM Vendors : OpenAI, Anthropic, Google, Llama
* Infra: Kubernetes, Docker, Kafka, AWS
*What we offer*
* Full ownership of the projects you work on.
* What you will be doing will have a huge impact.
* Team of passionate people who love what they do.
* Exciting projects, ability to implement your own ideas and improvements.
* Opportunity to learn and grow.
.and everything you need to be effective and maintain work-life balance
* Flexible working hours.
* Professional development funds.
* Comfortable office and a remote setup.
* Choice of your laptop and other equipment.
* Premium Medical Insurance as well as Private Life Assurance.
#LI-KM7
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
*The intelligent heart of customer experience*
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
The AI/ML Platform team is at the forefront of this mission. We build the foundation that powers every AI-driven experience at Zendesk, enabling product teams to build, evaluate, and deploy state-of-the-art Large Language Model (LLM) applications reliably and at scale.
We’re looking for an ML Engineer II to help design, implement, and improve core components of Zendesk’s GenAI infrastructure - from LLM Proxy and evaluation frameworks to orchestration tools for AI agents. You’ll work alongside senior engineers and technical leads, contributing to systems that are safe, scalable, and developer-friendly.
This is a hands-on engineering role with significant growth potential, ideal for someone with solid ML engineering skills who wants to deepen expertise in LLM systems and GenAI infrastructure .
*What you get to do every day*
* Contribute to the development of Zendesk’s LLM Proxy, enabling secure, cost-optimized access to multiple foundation models.
* Help develop and maintain benchmarking and A/B testing frameworks for measuring LLM performance, latency, and cost.
* Assist in building orchestration systems that enable multi-step, tool-using AI agents.
* Work closely with applied ML, product, and platform teams to ensure infrastructure meets product needs.
* Deliver well-tested, maintainable, and performant code ready for production deployment.
*What you bring to the role*
* 2-4 years of hands-on experience developing and deploying ML systems or infrastructure.
* Familiarity with LLM applications, vector databases, or ML/AI infrastructure components.
* Exposure to AWS, GCP, or Azure; understanding of Kubernetes, Docker, or similar containerized environments.
* Proficiency in Python and familiarity with at least one other backend language (Java, Scala, Golang, or Ruby).
* Understanding of CI/CD workflows, testing frameworks, and software design principles.
* Ability to work effectively in cross-functional teams and take feedback constructively.
*Preferred Qualifications*
* Experience building small-scale ML services or APIs.
* Exposure to ML observability tools and evaluation frameworks.
* Understanding of prompt engineering or fine-tuning workflows for LLMs.
*What our tech stack looks like*
* Our code is written in Python.
* Our servers live in AWS.
* LLM Vendors : OpenAI, Anthropic, Google, Llama
* Infra: Kubernetes, Docker, Kafka, AWS
*What we offer*
* Full ownership of the projects you work on.
* What you will be doing will have a huge impact.
* Team of passionate people who love what they do.
* Exciting projects, ability to implement your own ideas and improvements.
* Opportunity to learn and grow.
.and everything you need to be effective and maintain work-life balance
* Flexible working hours.
* Professional development funds.
* Comfortable office and a remote setup.
* Choice of your laptop and other equipment.
* Premium Medical Insurance as well as Private Life Assurance.
#LI-KM7
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
*The intelligent heart of customer experience*
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Desculpe, este trabalho não está disponível em sua região
6
ML Engineer II
Setúbal, Lisboa
Zendesk
Hoje
Trabalho visualizado
Descrição Do Trabalho
*Job Description*
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
The AI/ML Platform team is at the forefront of this mission. We build the foundation that powers every AI-driven experience at Zendesk, enabling product teams to build, evaluate, and deploy state-of-the-art Large Language Model (LLM) applications reliably and at scale.
We’re looking for an ML Engineer II to help design, implement, and improve core components of Zendesk’s GenAI infrastructure - from LLM Proxy and evaluation frameworks to orchestration tools for AI agents. You’ll work alongside senior engineers and technical leads, contributing to systems that are safe, scalable, and developer-friendly.
This is a hands-on engineering role with significant growth potential, ideal for someone with solid ML engineering skills who wants to deepen expertise in LLM systems and GenAI infrastructure .
*What you get to do every day*
* Contribute to the development of Zendesk’s LLM Proxy, enabling secure, cost-optimized access to multiple foundation models.
* Help develop and maintain benchmarking and A/B testing frameworks for measuring LLM performance, latency, and cost.
* Assist in building orchestration systems that enable multi-step, tool-using AI agents.
* Work closely with applied ML, product, and platform teams to ensure infrastructure meets product needs.
* Deliver well-tested, maintainable, and performant code ready for production deployment.
*What you bring to the role*
* 2-4 years of hands-on experience developing and deploying ML systems or infrastructure.
* Familiarity with LLM applications, vector databases, or ML/AI infrastructure components.
* Exposure to AWS, GCP, or Azure; understanding of Kubernetes, Docker, or similar containerized environments.
* Proficiency in Python and familiarity with at least one other backend language (Java, Scala, Golang, or Ruby).
* Understanding of CI/CD workflows, testing frameworks, and software design principles.
* Ability to work effectively in cross-functional teams and take feedback constructively.
*Preferred Qualifications*
* Experience building small-scale ML services or APIs.
* Exposure to ML observability tools and evaluation frameworks.
* Understanding of prompt engineering or fine-tuning workflows for LLMs.
*What our tech stack looks like*
* Our code is written in Python.
* Our servers live in AWS.
* LLM Vendors : OpenAI, Anthropic, Google, Llama
* Infra: Kubernetes, Docker, Kafka, AWS
*What we offer*
* Full ownership of the projects you work on.
* What you will be doing will have a huge impact.
* Team of passionate people who love what they do.
* Exciting projects, ability to implement your own ideas and improvements.
* Opportunity to learn and grow.
.and everything you need to be effective and maintain work-life balance
* Flexible working hours.
* Professional development funds.
* Comfortable office and a remote setup.
* Choice of your laptop and other equipment.
* Premium Medical Insurance as well as Private Life Assurance.
#LI-KM7
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
*The intelligent heart of customer experience*
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
The AI/ML Platform team is at the forefront of this mission. We build the foundation that powers every AI-driven experience at Zendesk, enabling product teams to build, evaluate, and deploy state-of-the-art Large Language Model (LLM) applications reliably and at scale.
We’re looking for an ML Engineer II to help design, implement, and improve core components of Zendesk’s GenAI infrastructure - from LLM Proxy and evaluation frameworks to orchestration tools for AI agents. You’ll work alongside senior engineers and technical leads, contributing to systems that are safe, scalable, and developer-friendly.
This is a hands-on engineering role with significant growth potential, ideal for someone with solid ML engineering skills who wants to deepen expertise in LLM systems and GenAI infrastructure .
*What you get to do every day*
* Contribute to the development of Zendesk’s LLM Proxy, enabling secure, cost-optimized access to multiple foundation models.
* Help develop and maintain benchmarking and A/B testing frameworks for measuring LLM performance, latency, and cost.
* Assist in building orchestration systems that enable multi-step, tool-using AI agents.
* Work closely with applied ML, product, and platform teams to ensure infrastructure meets product needs.
* Deliver well-tested, maintainable, and performant code ready for production deployment.
*What you bring to the role*
* 2-4 years of hands-on experience developing and deploying ML systems or infrastructure.
* Familiarity with LLM applications, vector databases, or ML/AI infrastructure components.
* Exposure to AWS, GCP, or Azure; understanding of Kubernetes, Docker, or similar containerized environments.
* Proficiency in Python and familiarity with at least one other backend language (Java, Scala, Golang, or Ruby).
* Understanding of CI/CD workflows, testing frameworks, and software design principles.
* Ability to work effectively in cross-functional teams and take feedback constructively.
*Preferred Qualifications*
* Experience building small-scale ML services or APIs.
* Exposure to ML observability tools and evaluation frameworks.
* Understanding of prompt engineering or fine-tuning workflows for LLMs.
*What our tech stack looks like*
* Our code is written in Python.
* Our servers live in AWS.
* LLM Vendors : OpenAI, Anthropic, Google, Llama
* Infra: Kubernetes, Docker, Kafka, AWS
*What we offer*
* Full ownership of the projects you work on.
* What you will be doing will have a huge impact.
* Team of passionate people who love what they do.
* Exciting projects, ability to implement your own ideas and improvements.
* Opportunity to learn and grow.
.and everything you need to be effective and maintain work-life balance
* Flexible working hours.
* Professional development funds.
* Comfortable office and a remote setup.
* Choice of your laptop and other equipment.
* Premium Medical Insurance as well as Private Life Assurance.
#LI-KM7
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
*The intelligent heart of customer experience*
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Desculpe, este trabalho não está disponível em sua região
7
Staff ML Engineer
Lisbon, Lisboa
Zendesk
Hoje
Trabalho visualizado
Descrição Do Trabalho
*Job Description*
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
The AI/ML Platform team is at the forefront of this mission. We build the foundation that powers every AI-driven experience at Zendesk, enabling product teams to build, evaluate, and deploy state-of-the-art Large Language Model (LLM) applications reliably and at scale.
We're looking for a Staff ML Engineer to build the next wave of GenAI infrastructure at Zendesk. This includes our internal research platform, LLM Proxy, A/B Testing & Evaluation benchmarking, agentic workflow orchestration tools. You’ll empower Zendesk’s ML/AI teams by building secure, cost-optimized, and developer-friendly ML platforms that scale across use cases and products.
You’ll work closely with Engineering, Product, Architects, and Tech Leads to ensure the platform strategy is tightly aligned with company goals, while ensuring the delivery of robust, scalable, and production-ready systems.
*What you get to do every day*
* Lead the design, rollout, and optimization of ML Platform components including model serving, feature management, training pipelines, and evaluation frameworks.
* Own the design, rollout, and optimization of Zendesk’s LLM Proxy, enabling safe, observable, and cost-efficient access to multiple foundation models.
* Champion best practices around service resilience, observability, cost efficiency, and performance optimization.
* Partner with stakeholders to ensure platform investments align with Zendesk’s AI/ML roadmap and business priorities.
* Foster a culture of technical excellence, inclusion, and mentorship within the engineering team.
* Foster a team culture that emphasizes mentorship, inclusion, and technical excellence.
*What you bring to the role*
* 7+ years of hands-on experience developing and deploying ML models or Generative AI. Proven success in production deployments with a focus on scalability, reliability, and availability
* Familiarity with MLOps best practices (CI/CD for ML, model monitoring, automated retraining pipelines).
* Deep understanding of LLM systems, GenAI applications, or ML/AI platform components such as vector databases, serving layers, and orchestration tools.
* Experience with provisioning and deploying services with a cloud provider (GCP, AWS, Azure).
* Fluency in any server-side programming language and the testing frameworks (Python, Java, Scala, Golang, Ruby).
* Sound understanding of architecture and software design patterns for server-side domains.
* Experience owning the full lifecycle of ML/AI platform components from early design to production deployment.
*Preferred Qualifications*
* Agentic and Automation: Experience with AI technologies in automating processes and developing agentic solutions and frameworks
* Experience building tools that improve developer productivity and platform adoption across multiple teams.
*What our tech stack looks like*
* Our code is written in Python.
* Our servers live in AWS.
* LLM Vendors : OpenAI, Anthropic, Google, Llama
* Infra: Kubernetes, Docker, Kafka, AWS
*What we offer*
* Full ownership of the projects you work on.
* What you will be doing will have a huge impact.
* Team of passionate people who love what they do.
* Exciting projects, ability to implement your own ideas and improvements.
* Opportunity to learn and grow.
.and everything you need to be effective and maintain work-life balance
* Flexible working hours.
* Professional development funds.
* Comfortable office and a remote setup.
* Choice of your laptop and other equipment.
* Premium Medical Insurance as well as Private Life Assurance.
#LI-KM7
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
*The intelligent heart of customer experience*
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
The AI/ML Platform team is at the forefront of this mission. We build the foundation that powers every AI-driven experience at Zendesk, enabling product teams to build, evaluate, and deploy state-of-the-art Large Language Model (LLM) applications reliably and at scale.
We're looking for a Staff ML Engineer to build the next wave of GenAI infrastructure at Zendesk. This includes our internal research platform, LLM Proxy, A/B Testing & Evaluation benchmarking, agentic workflow orchestration tools. You’ll empower Zendesk’s ML/AI teams by building secure, cost-optimized, and developer-friendly ML platforms that scale across use cases and products.
You’ll work closely with Engineering, Product, Architects, and Tech Leads to ensure the platform strategy is tightly aligned with company goals, while ensuring the delivery of robust, scalable, and production-ready systems.
*What you get to do every day*
* Lead the design, rollout, and optimization of ML Platform components including model serving, feature management, training pipelines, and evaluation frameworks.
* Own the design, rollout, and optimization of Zendesk’s LLM Proxy, enabling safe, observable, and cost-efficient access to multiple foundation models.
* Champion best practices around service resilience, observability, cost efficiency, and performance optimization.
* Partner with stakeholders to ensure platform investments align with Zendesk’s AI/ML roadmap and business priorities.
* Foster a culture of technical excellence, inclusion, and mentorship within the engineering team.
* Foster a team culture that emphasizes mentorship, inclusion, and technical excellence.
*What you bring to the role*
* 7+ years of hands-on experience developing and deploying ML models or Generative AI. Proven success in production deployments with a focus on scalability, reliability, and availability
* Familiarity with MLOps best practices (CI/CD for ML, model monitoring, automated retraining pipelines).
* Deep understanding of LLM systems, GenAI applications, or ML/AI platform components such as vector databases, serving layers, and orchestration tools.
* Experience with provisioning and deploying services with a cloud provider (GCP, AWS, Azure).
* Fluency in any server-side programming language and the testing frameworks (Python, Java, Scala, Golang, Ruby).
* Sound understanding of architecture and software design patterns for server-side domains.
* Experience owning the full lifecycle of ML/AI platform components from early design to production deployment.
*Preferred Qualifications*
* Agentic and Automation: Experience with AI technologies in automating processes and developing agentic solutions and frameworks
* Experience building tools that improve developer productivity and platform adoption across multiple teams.
*What our tech stack looks like*
* Our code is written in Python.
* Our servers live in AWS.
* LLM Vendors : OpenAI, Anthropic, Google, Llama
* Infra: Kubernetes, Docker, Kafka, AWS
*What we offer*
* Full ownership of the projects you work on.
* What you will be doing will have a huge impact.
* Team of passionate people who love what they do.
* Exciting projects, ability to implement your own ideas and improvements.
* Opportunity to learn and grow.
.and everything you need to be effective and maintain work-life balance
* Flexible working hours.
* Professional development funds.
* Comfortable office and a remote setup.
* Choice of your laptop and other equipment.
* Premium Medical Insurance as well as Private Life Assurance.
#LI-KM7
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
*The intelligent heart of customer experience*
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Desculpe, este trabalho não está disponível em sua região
8
Staff ML Engineer
Sintra, Lisboa
Zendesk
Hoje
Trabalho visualizado
Descrição Do Trabalho
*Job Description*
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
The AI/ML Platform team is at the forefront of this mission. We build the foundation that powers every AI-driven experience at Zendesk, enabling product teams to build, evaluate, and deploy state-of-the-art Large Language Model (LLM) applications reliably and at scale.
We're looking for a Staff ML Engineer to build the next wave of GenAI infrastructure at Zendesk. This includes our internal research platform, LLM Proxy, A/B Testing & Evaluation benchmarking, agentic workflow orchestration tools. You’ll empower Zendesk’s ML/AI teams by building secure, cost-optimized, and developer-friendly ML platforms that scale across use cases and products.
You’ll work closely with Engineering, Product, Architects, and Tech Leads to ensure the platform strategy is tightly aligned with company goals, while ensuring the delivery of robust, scalable, and production-ready systems.
*What you get to do every day*
* Lead the design, rollout, and optimization of ML Platform components including model serving, feature management, training pipelines, and evaluation frameworks.
* Own the design, rollout, and optimization of Zendesk’s LLM Proxy, enabling safe, observable, and cost-efficient access to multiple foundation models.
* Champion best practices around service resilience, observability, cost efficiency, and performance optimization.
* Partner with stakeholders to ensure platform investments align with Zendesk’s AI/ML roadmap and business priorities.
* Foster a culture of technical excellence, inclusion, and mentorship within the engineering team.
* Foster a team culture that emphasizes mentorship, inclusion, and technical excellence.
*What you bring to the role*
* 7+ years of hands-on experience developing and deploying ML models or Generative AI. Proven success in production deployments with a focus on scalability, reliability, and availability
* Familiarity with MLOps best practices (CI/CD for ML, model monitoring, automated retraining pipelines).
* Deep understanding of LLM systems, GenAI applications, or ML/AI platform components such as vector databases, serving layers, and orchestration tools.
* Experience with provisioning and deploying services with a cloud provider (GCP, AWS, Azure).
* Fluency in any server-side programming language and the testing frameworks (Python, Java, Scala, Golang, Ruby).
* Sound understanding of architecture and software design patterns for server-side domains.
* Experience owning the full lifecycle of ML/AI platform components from early design to production deployment.
*Preferred Qualifications*
* Agentic and Automation: Experience with AI technologies in automating processes and developing agentic solutions and frameworks
* Experience building tools that improve developer productivity and platform adoption across multiple teams.
*What our tech stack looks like*
* Our code is written in Python.
* Our servers live in AWS.
* LLM Vendors : OpenAI, Anthropic, Google, Llama
* Infra: Kubernetes, Docker, Kafka, AWS
*What we offer*
* Full ownership of the projects you work on.
* What you will be doing will have a huge impact.
* Team of passionate people who love what they do.
* Exciting projects, ability to implement your own ideas and improvements.
* Opportunity to learn and grow.
.and everything you need to be effective and maintain work-life balance
* Flexible working hours.
* Professional development funds.
* Comfortable office and a remote setup.
* Choice of your laptop and other equipment.
* Premium Medical Insurance as well as Private Life Assurance.
#LI-KM7
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
*The intelligent heart of customer experience*
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
The AI/ML Platform team is at the forefront of this mission. We build the foundation that powers every AI-driven experience at Zendesk, enabling product teams to build, evaluate, and deploy state-of-the-art Large Language Model (LLM) applications reliably and at scale.
We're looking for a Staff ML Engineer to build the next wave of GenAI infrastructure at Zendesk. This includes our internal research platform, LLM Proxy, A/B Testing & Evaluation benchmarking, agentic workflow orchestration tools. You’ll empower Zendesk’s ML/AI teams by building secure, cost-optimized, and developer-friendly ML platforms that scale across use cases and products.
You’ll work closely with Engineering, Product, Architects, and Tech Leads to ensure the platform strategy is tightly aligned with company goals, while ensuring the delivery of robust, scalable, and production-ready systems.
*What you get to do every day*
* Lead the design, rollout, and optimization of ML Platform components including model serving, feature management, training pipelines, and evaluation frameworks.
* Own the design, rollout, and optimization of Zendesk’s LLM Proxy, enabling safe, observable, and cost-efficient access to multiple foundation models.
* Champion best practices around service resilience, observability, cost efficiency, and performance optimization.
* Partner with stakeholders to ensure platform investments align with Zendesk’s AI/ML roadmap and business priorities.
* Foster a culture of technical excellence, inclusion, and mentorship within the engineering team.
* Foster a team culture that emphasizes mentorship, inclusion, and technical excellence.
*What you bring to the role*
* 7+ years of hands-on experience developing and deploying ML models or Generative AI. Proven success in production deployments with a focus on scalability, reliability, and availability
* Familiarity with MLOps best practices (CI/CD for ML, model monitoring, automated retraining pipelines).
* Deep understanding of LLM systems, GenAI applications, or ML/AI platform components such as vector databases, serving layers, and orchestration tools.
* Experience with provisioning and deploying services with a cloud provider (GCP, AWS, Azure).
* Fluency in any server-side programming language and the testing frameworks (Python, Java, Scala, Golang, Ruby).
* Sound understanding of architecture and software design patterns for server-side domains.
* Experience owning the full lifecycle of ML/AI platform components from early design to production deployment.
*Preferred Qualifications*
* Agentic and Automation: Experience with AI technologies in automating processes and developing agentic solutions and frameworks
* Experience building tools that improve developer productivity and platform adoption across multiple teams.
*What our tech stack looks like*
* Our code is written in Python.
* Our servers live in AWS.
* LLM Vendors : OpenAI, Anthropic, Google, Llama
* Infra: Kubernetes, Docker, Kafka, AWS
*What we offer*
* Full ownership of the projects you work on.
* What you will be doing will have a huge impact.
* Team of passionate people who love what they do.
* Exciting projects, ability to implement your own ideas and improvements.
* Opportunity to learn and grow.
.and everything you need to be effective and maintain work-life balance
* Flexible working hours.
* Professional development funds.
* Comfortable office and a remote setup.
* Choice of your laptop and other equipment.
* Premium Medical Insurance as well as Private Life Assurance.
#LI-KM7
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
*The intelligent heart of customer experience*
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
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