524 Empregos para Gestão De Call Center - Portugal

Suporte ao Cliente

Lisboa

Descrição do Posto: Procuramos um Agente de Suporte ao Cliente que seja um entusiasta de vendas, que forneça um excelente suporte pós-venda e com capacidade de vendas cruzadas e adicionais, que garanta a satisfação dos clientes, sendo responsável por garantir a manutenção de clientes para a nossa equipa de Compradores GOV & HEALTH Portugal!

Principas responsabilidades:

• Responder às dúvidas dos clientes de forma atempada e precisa, por telefone, e-mail ou VA.

• Informar os clientes sobre novas características e funcionalidades da plataforma.

• Identificar necessidades dos clientes e auxiliar na utilização de recursos específicos.

• Incrementar o valor da carteira através de vendas cruzadas e adicionais.

• Ser o ponto de contacto em termos de oportunidades de venda e/ou escalada de temas técnicos.

• Avaliar e analisar casos reportados em CRM por forma a evitar futuros constrangimentos.

• Analisar e comunicar constrangimentos do produto (por exemplo, testando diferentes cenários de utilização).

• Atualizar as nossas bases de dados internas com informações sobre constrangimentos técnicos e sugestões de melhoria facultadas pelos clientes.

• Partilhar informação e soluções alternativas e eficazes com os membros da equipa.

• Acompanhar os clientes para garantir que possíveis constrangimentos técnicos são resolvidos da melhor forma.

• Identificar potenciais oportunidades de venda a clientes da carteira, ouvindo ativamente as suas necessidades e como acrescentar valor através das soluções e serviços de eSourcing e eProcurement de última geração da VORTAL.

• Fornecer feedback a toda a equipa e clientes sobre constrangimentos e incidentes resolvidos e em curso.

• Auxiliar na criação e implementação de materiais e ferramentas de consulta direta por parte do cliente, como por exemplo manuais e webinares.

• Contactar futuros clientes de forma proativa (pode ser necessário fazer chamadas não solicitadas), agendar reuniões, conduzir análises de mercado e desenvolver abordagens comerciais adaptadas aos clientes.

• Contribuir para o sucesso dos eventos da VORTAL e aproveitar essas oportunidades para construir a sua rede de contactos.

Requisitos :

- Licenciatura (preferencial);

- Mínimo de 1 ano de experiência em função similar (obrigatório);

- Domínio do português escrito e falado (obrigatório);

- Conhecimentos de inglês escrito e falado (preferencial);

- Disponibilidade para deslocações e carta de condução (obrigatório);

- Será valorizada experiência anterior numa empresa de software ou similar, assim como a familiaridade com o nosso setor e com os sistemas de CRM.

Em termos de perfil procuramos uma pessoa:

• Que resida em Lisboa ou nos arredores;

• Com forte impulso comercial;

• Que seja energética, tenha atenção ao detalhe, boa capacidade para resolução de problemas e com forte predisposição para trabalho em equipa;

• Que seja curiosa, resiliente, com capacidade multitarefa e tenha capacidade de escuta ativa;

• Orientada para o cliente e para as pessoas, autónoma e proativa;

• E um entusiasta da tecnologia

Customer Support Engineer

Position Overview:

Our Customers Support Engineers have a deep understanding of our products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction.

Entrust is expanding our Support team focused on the Onfido product suite to improve customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy and has a keen eye for investigation and detail.

Responsibilities:

• Product understanding - Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. Show confidence when demonstrating solutions.
• Demonstrate a Customer Experience mindset - Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience.
• Problem solving - Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services.
• Product improvement - You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes.
• Tooling - You're constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier.

Qualifications:

Basic Qualifications

• A minimum 2 years of experience as a Technical Support Engineer in a Customer Service or software support role
• Empathy, and desire to help others.
• Pragmatic problem-solving and critical thinking skills.
• Diligence, patience and friendliness under time pressure.
• Time management and the ability to multitask.
• Strong analytical skills, familiar with system log analysis.
• Experience writing documentation for Knowledge Base and Help Centers.
• Can work independently and make decisions even when limited details are available.
• Ability to collaborate with other team members to deliver maximum importance in addressing customers enquiries.
• Sense of urgency, ability to prioritize tasks based on business priorities.
• Experience of managing customer expectations and delivering results against tight deadlines.
• Fluent spoken and written English.
• Practical experience with at least one programming language: ideally Ruby, Python or JavaScript.
• Good knowledge of SQL databases.
• Knowledge of APIs, SDKs, and web applications and how they work.
• Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country

Preferred Qualifications:

• BSc/MSc in Computer Science, Engineering or other science subject.
• Familiarity with an Agile environment.

About Entrust

Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and digital infrastructure. We offer an unmatched breadth of solutions that are critical to enabling trust for multi-cloud deployments, mobile identities, hybrid work, machine identity, electronic signatures, encryption, and more. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us. For more information, visit .

For more information, visit . Follow us on, LinkedIn , Facebook , Instagram , and

Within your #OneTeam

- you will work in an IT company – a leading European cloud and hosting provider with a global presence

- you will learn about our services

- you will develop your soft skills

- you will learn to look for and provide solutions to customers

Your main responsibilities

•Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)

•Replying to customer escalations and helping guide customers through the correct processes at OVHCloud

•Keeping customers updated about the status of their opened requests and the resolution for the same

•Offering after-sale support - order tracking and payment follow up when needed

•Participating in different missions with the team, helping support customer loyalty programs

•Understanding and being a part of the promotion of the OVHCloud brand to current and future customers

•Promote a strong, trustworthy image of OVHCloud's customer support experience

•This position will require shift work on weekends and/or nights

•A hybrid option will be available for shifts (to be discussed)

Your future impact

In 6 months

- becoming independent in recognizing and troubleshooting most standard issues brought by customers

- understanding the company product portfolio and related customer needs

And in 1 year

- providing nuanced and complex resolutions to our customers

- start developing technical skills in our dedicated training programs

Skills required :

• Proficiency in Portuguese and English are essential. Ability to communicate at an advanced level in a third idiom is required (French, Spanish, Italian or German).
• Great communication skills
• Time management and prioritization are your forte
• Customer centred
• You like to help and having a positive impact on people you offer support to
• Having the opportunity to work in an international environment is important to you

Customer Support Engineer

Position Overview:

Our Customers Support Engineers have a deep understanding of our products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction.

Entrust is expanding our Support team focused on the Onfido product suite to improve customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy and has a keen eye for investigation and detail.

Responsibilities:

• Product understanding - Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. Show confidence when demonstrating solutions.
• Demonstrate a Customer Experience mindset - Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience.
• Problem solving - Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services.
• Product improvement - You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes.
• Tooling - You're constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier.

Qualifications:

Basic Qualifications

• A minimum 2 years of experience as a Technical Support Engineer in a Customer Service or software support role
• Empathy, and desire to help others.
• Pragmatic problem-solving and critical thinking skills.
• Diligence, patience and friendliness under time pressure.
• Time management and the ability to multitask.
• Strong analytical skills, familiar with system log analysis.
• Experience writing documentation for Knowledge Base and Help Centers.
• Can work independently and make decisions even when limited details are available.
• Ability to collaborate with other team members to deliver maximum importance in addressing customers enquiries.
• Sense of urgency, ability to prioritize tasks based on business priorities.
• Experience of managing customer expectations and delivering results against tight deadlines.
• Fluent spoken and written English.
• Practical experience with at least one programming language: ideally Ruby, Python or JavaScript.
• Good knowledge of SQL databases.
• Knowledge of APIs, SDKs, and web applications and how they work.
• Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country

Preferred Qualifications:

• BSc/MSc in Computer Science, Engineering or other science subject.
• Familiarity with an Agile environment.

About Entrust

Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and digital infrastructure. We offer an unmatched breadth of solutions that are critical to enabling trust for multi-cloud deployments, mobile identities, hybrid work, machine identity, electronic signatures, encryption, and more. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us. For more information, visit

For more information, visit Follow us on, LinkedIn, Facebook, Instagram, and

Suporte ao Cliente

Lisboa

Descrição do Posto: Procuramos um Agente de Suporte ao Cliente que seja um entusiasta de vendas, que forneça um excelente suporte pós-venda e com capacidade de vendas cruzadas e adicionais, que garanta a satisfação dos clientes, sendo responsável por garantir a manutenção de clientes para a nossa equipa de Compradores GOV & HEALTH Portugal!

Principas responsabilidades:

• Responder às dúvidas dos clientes de forma atempada e precisa, por telefone, e-mail ou VA.

• Informar os clientes sobre novas características e funcionalidades da plataforma.

• Identificar necessidades dos clientes e auxiliar na utilização de recursos específicos.

• Incrementar o valor da carteira através de vendas cruzadas e adicionais.

• Ser o ponto de contacto em termos de oportunidades de venda e/ou escalada de temas técnicos.

• Avaliar e analisar casos reportados em CRM por forma a evitar futuros constrangimentos.

• Analisar e comunicar constrangimentos do produto (por exemplo, testando diferentes cenários de utilização).

• Atualizar as nossas bases de dados internas com informações sobre constrangimentos técnicos e sugestões de melhoria facultadas pelos clientes.

• Partilhar informação e soluções alternativas e eficazes com os membros da equipa.

• Acompanhar os clientes para garantir que possíveis constrangimentos técnicos são resolvidos da melhor forma.

• Identificar potenciais oportunidades de venda a clientes da carteira, ouvindo ativamente as suas necessidades e como acrescentar valor através das soluções e serviços de eSourcing e eProcurement de última geração da VORTAL.

• Fornecer feedback a toda a equipa e clientes sobre constrangimentos e incidentes resolvidos e em curso.

• Auxiliar na criação e implementação de materiais e ferramentas de consulta direta por parte do cliente, como por exemplo manuais e webinares.

• Contactar futuros clientes de forma proativa (pode ser necessário fazer chamadas não solicitadas), agendar reuniões, conduzir análises de mercado e desenvolver abordagens comerciais adaptadas aos clientes.

• Contribuir para o sucesso dos eventos da VORTAL e aproveitar essas oportunidades para construir a sua rede de contactos.

Requisitos:

- Licenciatura (preferencial);

- Mínimo de 1 ano de experiência em função similar (obrigatório);

- Domínio do português escrito e falado (obrigatório);

- Conhecimentos de inglês escrito e falado (preferencial);

- Disponibilidade para deslocações e carta de condução (obrigatório);

- Será valorizada experiência anterior numa empresa de software ou similar, assim como a familiaridade com o nosso setor e com os sistemas de CRM.

Em termos de perfil procuramos uma pessoa:

• Que resida em Lisboa ou nos arredores;

• Com forte impulso comercial;

• Que seja energética, tenha atenção ao detalhe, boa capacidade para resolução de problemas e com forte predisposição para trabalho em equipa;

• Que seja curiosa, resiliente, com capacidade multitarefa e tenha capacidade de escuta ativa;

• Orientada para o cliente e para as pessoas, autónoma e proativa;

• E um entusiasta da tecnologia

Within your #OneTeam

- you will work in an IT company – a leading European cloud and hosting provider with a global presence

- you will learn about our services

- you will develop your soft skills

- you will learn to look for and provide solutions to customers

Your main responsibilities

•Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)

•Replying to customer escalations and helping guide customers through the correct processes at OVHCloud

•Keeping customers updated about the status of their opened requests and the resolution for the same

•Offering after-sale support - order tracking and payment follow up when needed

•Participating in different missions with the team, helping support customer loyalty programs

•Understanding and being a part of the promotion of the OVHCloud brand to current and future customers

•Promote a strong, trustworthy image of OVHCloud's customer support experience

•This position will require shift work on weekends and/or nights

•A hybrid option will be available for shifts (to be discussed)

Your future impact

In 6 months

- becoming independent in recognizing and troubleshooting most standard issues brought by customers

- understanding the company product portfolio and related customer needs

And in 1 year

- providing nuanced and complex resolutions to our customers

- start developing technical skills in our dedicated training programs

Skills required :

• Proficiency in Portuguese and English are essential. Ability to communicate at an advanced level in a third idiom is required (French, Spanish, Italian or German).
• Great communication skills
• Time management and prioritization are your forte
• Customer centred
• You like to help and having a positive impact on people you offer support to
• Having the opportunity to work in an international environment is important to you

Customer Support Engineer

Position Overview:

Our Customers Support Engineers have a deep understanding of our products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction.

Entrust is expanding our Support team focused on the Onfido product suite to improve customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy and has a keen eye for investigation and detail.

Responsibilities:

• Product understanding - Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. Show confidence when demonstrating solutions.
• Demonstrate a Customer Experience mindset - Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience.
• Problem solving - Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services.
• Product improvement - You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes.
• Tooling - You're constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier.

Qualifications:

Basic Qualifications

• A minimum 2 years of experience as a Technical Support Engineer in a Customer Service or software support role
• Empathy, and desire to help others.
• Pragmatic problem-solving and critical thinking skills.
• Diligence, patience and friendliness under time pressure.
• Time management and the ability to multitask.
• Strong analytical skills, familiar with system log analysis.
• Experience writing documentation for Knowledge Base and Help Centers.
• Can work independently and make decisions even when limited details are available.
• Ability to collaborate with other team members to deliver maximum importance in addressing customers enquiries.
• Sense of urgency, ability to prioritize tasks based on business priorities.
• Experience of managing customer expectations and delivering results against tight deadlines.
• Fluent spoken and written English.
• Practical experience with at least one programming language: ideally Ruby, Python or JavaScript.
• Good knowledge of SQL databases.
• Knowledge of APIs, SDKs, and web applications and how they work.
• Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country

Preferred Qualifications:

• BSc/MSc in Computer Science, Engineering or other science subject.
• Familiarity with an Agile environment.

About Entrust

Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and digital infrastructure. We offer an unmatched breadth of solutions that are critical to enabling trust for multi-cloud deployments, mobile identities, hybrid work, machine identity, electronic signatures, encryption, and more. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us. For more information, visit

For more information, visit Follow us on, LinkedIn, Facebook, Instagram, and

Suporte ao Cliente

Lisboa

Descrição do Posto: Procuramos um Agente de Suporte ao Cliente que seja um entusiasta de vendas, que forneça um excelente suporte pós-venda e com capacidade de vendas cruzadas e adicionais, que garanta a satisfação dos clientes, sendo responsável por garantir a manutenção de clientes para a nossa equipa de Compradores GOV & HEALTH Portugal!

Principas responsabilidades:

• Responder às dúvidas dos clientes de forma atempada e precisa, por telefone, e-mail ou VA.

• Informar os clientes sobre novas características e funcionalidades da plataforma.

• Identificar necessidades dos clientes e auxiliar na utilização de recursos específicos.

• Incrementar o valor da carteira através de vendas cruzadas e adicionais.

• Ser o ponto de contacto em termos de oportunidades de venda e/ou escalada de temas técnicos.

• Avaliar e analisar casos reportados em CRM por forma a evitar futuros constrangimentos.

• Analisar e comunicar constrangimentos do produto (por exemplo, testando diferentes cenários de utilização).

• Atualizar as nossas bases de dados internas com informações sobre constrangimentos técnicos e sugestões de melhoria facultadas pelos clientes.

• Partilhar informação e soluções alternativas e eficazes com os membros da equipa.

• Acompanhar os clientes para garantir que possíveis constrangimentos técnicos são resolvidos da melhor forma.

• Identificar potenciais oportunidades de venda a clientes da carteira, ouvindo ativamente as suas necessidades e como acrescentar valor através das soluções e serviços de eSourcing e eProcurement de última geração da VORTAL.

• Fornecer feedback a toda a equipa e clientes sobre constrangimentos e incidentes resolvidos e em curso.

• Auxiliar na criação e implementação de materiais e ferramentas de consulta direta por parte do cliente, como por exemplo manuais e webinares.

• Contactar futuros clientes de forma proativa (pode ser necessário fazer chamadas não solicitadas), agendar reuniões, conduzir análises de mercado e desenvolver abordagens comerciais adaptadas aos clientes.

• Contribuir para o sucesso dos eventos da VORTAL e aproveitar essas oportunidades para construir a sua rede de contactos.

Requisitos:

- Licenciatura (preferencial);

- Mínimo de 1 ano de experiência em função similar (obrigatório);

- Domínio do português escrito e falado (obrigatório);

- Conhecimentos de inglês escrito e falado (preferencial);

- Disponibilidade para deslocações e carta de condução (obrigatório);

- Será valorizada experiência anterior numa empresa de software ou similar, assim como a familiaridade com o nosso setor e com os sistemas de CRM.

Em termos de perfil procuramos uma pessoa:

• Que resida em Lisboa ou nos arredores;

• Com forte impulso comercial;

• Que seja energética, tenha atenção ao detalhe, boa capacidade para resolução de problemas e com forte predisposição para trabalho em equipa;

• Que seja curiosa, resiliente, com capacidade multitarefa e tenha capacidade de escuta ativa;

• Orientada para o cliente e para as pessoas, autónoma e proativa;

• E um entusiasta da tecnologia