110 empregos em CBT

Italian Customer Support Specialist (E-commerce)

Lisbon CBT

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Lisbon | Full-time | Start Date:27 July 2026

Ready to build a career in a fast-paced, international environment?

Join a dynamic support team at the heart of the e-commerce experience. This is more than a customer service role—you'll be the key player ensuring seamless online journeys, solving real-time challenges, and delivering exceptional service that truly makes an impact.

Your Mission

As a Support Specialist, you'll manage the full lifecycle of customer orders while maintaining top-tier service standards. You'll handle sensitive data, collaborate across teams, and solve complex issues with precision and speed.

What You'll Do
  • Manage end-to-end customer interactions (phone, email, chat) related to online orders

  • Handle delivery tracking, returns, refunds, payment queries, and shipping investigations

  • Review and process order-related data and business requests

  • Collaborate with couriers, financial institutions, and internal teams

  • Ensure strict compliance with PCI & GDPR policies

  • Analyze and resolve complex cases, escalating when necessary

  • Contribute to continuous improvement of customer experience and team performance

What You Bring

We're looking for driven individuals who thrive under pressure and care about the details that matter.

Italian (near native) + English (B2 or higher) – written & spoken
Strong communication and problem-solving skills
High attention to detail and accuracy
Ability to work independently and make confident decisions
Comfortable handling sensitive/confidential data
KPI-driven mindset with a proactive attitude
Team player with strong collaboration skills

Nice to have:

  • Experience with SAP or back-office tools

  • Previous customer support or e-commerce experience

Training & Onboarding

We set you up for success from day one:

Fully paid training (15–20 working days)
Monday–Friday | 09:00 – 18:00 (incl. holidays)
Training conducted in English
Includes customer management across phone, email & chat
Hands-on learning + independent task execution

Working Schedule

40 hours/week (8h/day + 1h lunch)
Rotational shifts: Monday to Sunday
Operating hours: 07:00 – 00:00
Flexibility required (including occasional overtime based on volume)

What's in It for You

You can choose your package:

Option 1: 1,040.66€ gross/month + company apartment

Option 2: 1,240.66€ gross/month (no company apartment)

Performance bonus

Holiday & Christmas allowances included

Food Allowance

Private Health Insurance

Career growth opportunities in an international environment

Hiring Process

Application Review
Online Language Assessment
Interview with the Client


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Junior Online Marketing Sales Expert – Italian Market

Lisbon CBT

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About the Role

We are looking for an Online Marketing Sales Expert for the Italian market .

In this role, you will support business clients with online advertising solutions, help them grow their digital presence, and identify new sales opportunities through consultative selling.

Key Responsibilities
  • Contact existing B2B customers daily and identify sales opportunities
  • Build strong relationships with key decision makers in the marketing industry
  • Advise clients on their online advertising strategy
  • Understand each client's business goals and match them with the right advertising solutions
  • Provide campaign support and advertiser training
  • Upsell additional solutions to existing clients
  • Maintain a high level of customer satisfaction with a focus on quality and results
What You'll Do
  • Work with clients to help them expand and develop their customer base
  • Support advertising campaigns in a dynamic and innovative environment
  • Contribute to sales growth by identifying new opportunities
  • Help improve the effectiveness of clients' online marketing activities
Working Hours
  • 40 hours per week
  • 8 hours per day + 1 hour lunch break
  • Monday to Friday
  • 08:00 to 17:00
  • Fixed shift structure
Location
  • Lisbon
  • Workplace: Expo Oceanário
Training
  • 5 weeks total training
    • 4 weeks classroom training
    • 1 week working with sample leads
  • Training is conducted in English
  • A training agreement is signed on the first day
  • If training is successfully completed, the work contract is signed afterward
  • Training is paid proportionally if completed successfully
Compensation & Benefits
  • Base salary: €760.00
  • Christmas allowance: €63.33
  • Holiday allowance: €63.33
  • Meal allowance: €7.00 per day
  • Total package compensation: €1,240.66
  • Health insurance from day one of the contract
  • Apartment benefit option available for eligible candidates
  • Company-rented apartments may be provided for employees living more than 100 km from the workplace
Contract Type
  • 60 working days preliminary contract
  • Then a 12-month contract
  • Followed by one additional 12-month extension
  • Possibility of a permanent contract after 2 years
Holidays and Leave
  • Portuguese public holidays apply
  • If working on a public holiday, a compensation day is given
  • Vacation entitlement:
    • Up to 20 days in the first year
    • 22 days per year in later years
  • Trial period: 1 month after contract signature
Ideal Candidate
  • Fluent in Italian
  • Comfortable working in a sales and client-facing environment
  • Strong communication and relationship-building skills
  • Interested in digital advertising and online marketing
  • Motivated to support business growth through consultative selling
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Customer Service Specialist – Airline Industry (Spanish Speaker)

Lisbon CBT

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Customer Service Specialist – Airline Industry (Spanish Speaker)

Location: Portugal

Start Date: 25/06

International Airline Project

Are you passionate about travel, aviation, and helping people? Join a leading international airline customer support team and become the trusted point of contact for passengers worldwide. This is your opportunity to build a rewarding career in the travel industry while working in a dynamic, multicultural environment where every day brings new challenges and opportunities.

Your Mission

As a Customer Service Specialist, you will support airline passengers throughout their travel journey, ensuring a smooth and positive customer experience. You will assist customers with a variety of travel-related inquiries while delivering professional, empathetic, and solution-oriented support.

What You'll Be Doing
  • Assist customers via phone, email, and other support channels

  • Handle flight-related inquiries, reservations, schedule changes, and travel information

  • Support passengers with baggage-related concerns and travel disruptions

  • Resolve customer issues efficiently while maintaining a high level of service quality

  • Provide accurate information regarding airline policies, procedures, and services

  • Escalate complex cases when necessary and follow established processes

  • Maintain detailed records of customer interactions

  • Deliver an exceptional customer experience in every interaction

What We're Looking For Required Qualifications
  • Fluent Spanish (C1 level or higher)

  • Good English communication skills (minimum B2 level, spoken and written)

  • Minimum 6 months of Customer Service experience

  • Strong verbal and written communication skills

  • Excellent problem-solving and decision-making abilities

  • Empathetic, patient, and customer-focused mindset

  • Ability to work in a fast-paced environment and handle sensitive situations professionally

  • Flexibility to work rotating shifts, including weekends and public holidays

  • Ability to successfully complete all mandatory training and certification requirements

Nice-to-Have
  • Previous experience in tourism, travel, hospitality, airline, or baggage services

  • Experience working with GDS systems such as Amadeus, Galileo, or Sabre

  • Experience supporting international customers

Compensation & Benefits
  • Base Salary: €920 gross/month (paid over 14 months)

  • Attendance Bonus: €25/month (paid over 11 months)

  • Stable full-time employment

  • Comprehensive onboarding and training program

  • Career development opportunities within an international organization

  • Multicultural and supportive work environment

  • Valuable experience in the global aviation industry

Work Schedule
  • Rotational shifts

  • Monday to Sunday

  • Operating hours: 08:00 – 20:00

  • 5 working days per week according to rotating schedules

Why Join Us?

This is more than a customer service role—it's an opportunity to become part of an industry that connects people and cultures around the world. You'll gain valuable airline industry experience, develop highly transferable customer service skills, and grow within a globally recognized sector.

If you're passionate about helping people, thrive in a customer-focused environment, and are ready to take your career to new heights, we'd love to hear from you!

Apply today and start your journey in the aviation industry!



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Customer Support Specialist – Home Appliances (Norwegian Market)

Lisbon CBT

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Customer Support Specialist – Home Appliances (Norwegian Market)

Lisbon, Portugal | Start Dates: 15/July

We are looking for a motivated Norwegian-speaking Customer Support Specialist to join an international team supporting a leading home appliances brand. This is a structured, process-driven role combining customer service, technical troubleshooting, warranty handling, and after-sales support.

If you enjoy working in a clear workflow environment, solving product-related issues, and building technical knowledge, this role offers a strong foundation for long-term career growth in customer support and technical services.

What You Will Do
  • Handle inbound customer requests (phone, email, chat) in Norwegian

  • Manage warranty claims, repair requests, and spare parts orders

  • Provide basic technical troubleshooting for home appliances

  • Guide customers through after-sales processes and solutions

  • Work within structured systems and follow clear operational procedures

  • Document all interactions accurately in internal tools

  • Escalate complex technical cases when necessary

  • Ensure a professional and high-quality customer experience

What We Are Looking For
  • Fluent Norwegian (C1/C2 mandatory)

  • Good English communication skills (B1+ preferred)

  • Experience in customer service or technical support is an advantage

  • Interest in technical products and structured processes

  • Strong attention to detail and problem-solving mindset

  • Ability to work in a fast-paced, process-oriented environment

Offer Package

Base Salary: €1,400/month

Language Bonus: €150/month

Performance Bonus: €100/month

Location: Lisbon, Portugal

Full training provided (technical products & systems)

International working environment with career growth opportunities

Working Hours
  • Shift: 07:00 – 17:00 (day schedule only)

  • Stable and structured working hours (no night shifts)

Why This Role?

This role offers a strong opportunity to build expertise in home appliances technical support, including warranty processes, repair coordination, and structured case management. You will gain valuable experience in a highly process-driven international environment, ideal for long-term development in customer service and technical support careers.


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Italian Customer Service Representative - Lisbon

Lisbon CBT

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Italian Customer Service Representative - Lisbon

Join Our Dynamic Customer Service Team!

Position Overview

Were seeking an enthusiastic Italian-speaking Customer Service Representative to join our growing team in Lisbon! This is an exciting opportunity to work with international clients while developing your career in a supportive, multicultural environment.

Start Date: August 28, 2025

Location: Lisbon, Portugal (On-Site)

Welcome Bonus: 2,000

Schedule
  • Current Schedule: Monday to Sunday, rotating shifts
    • 08:00 - 17:00 OR 09:00 - 18:00
    • 2 rotative days off per week
  • Future Schedule: 24/7 operations (rotative shifts) - TBC by client
What Youll Do
  • Provide exceptional customer service and support
  • Drive business development through telesales and account management
  • Influence seller success through strategic customer interactions
  • Build and maintain strong customer relationships
  • Contribute to overall team success and company growth
Requirements
  • Fluent Italian (native or near-native level)
  • Minimum 1 year experience in:
    • Customer service or support
    • Telesales
    • Account management
    • Customer success roles
    • Business development positions
  • Sales awareness and ability to influence seller success (mandatory)
  • Strong communication and interpersonal skills
  • Goal-oriented mindset with business development focus
What We Offer Compensation Package
  • Competitive base salary
  • 2,000 Welcome Bonus
  • 1,000 bonus per 14 months
  • 100 bonus per 11 months
Daily Benefits
  • Meal allowance: 7.23 per day (average)
  • Transport allowance: 20 per month
Health & Wellness
  • Health insurance from Day 1 (monthly contribution required)
  • FREE health insurance after 6 months of contract
Relocation Support (Lisbon)
  • Airfare reimbursement up to 400 (Economy class) after 6 months
  • Accommodation provided: Shared apartment for up to 12 months
    • Only 280/month with ALL utilities included
    • Deducted directly from payslip
  • Note: We only accept candidates from Coimbra to Algarve region
Why Join Us?
  • International, multicultural work environment
  • Career growth opportunities in customer service and sales
  • Comprehensive benefits package
  • Relocation support for qualified candidates
  • Opportunity to work with leading brands and clients
Application Process

Ready to take your career to the next level? We want to hear from you!

Apply now and become part of our success story in beautiful Lisbon!

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Customer Service Representative Italian Speaker

Porto CBT

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Customer Service Representative Italian Speaker

Porto, Portugal | Remote Option | Start Date: 4th September 2025

We are looking for passionate Italian-speaking Customer Service Representatives to join our team in Porto! If youre customer-focused, tech-savvy, and want to work in a dynamic, multicultural environment, this is your chance.

What We Offer
  • Salary: 1,000 gross/month (14 months salary)
  • Performance Bonus: 50/month (paid 12 times/year)
  • Meal Allowance: 7.63/net per working day
  • Remote Work Option: Available for candidates residing in mainland Portugal
  • Rotative Shifts: Monday to Sunday, 08:0019:00 (possible extension to 21:00)
  • Two Rotative Days Off
Exceptional Relocation Support

For candidates from abroad:

  • Room in a shared apartment (max. 12 months) at 280/month (all utilities included deducted from payslip)
  • Reimbursement of airfare up to 400 in economy class (after 6 months)
  • Additional temporary accommodation: hotel room for 28 days (depending on the project)

For candidates relocating within Portugal:

  • Possible relocation support if currently in competitor-provided accommodation
  • Reimbursement of travel costs up to 150 (after 6 months)
  • Temporary hotel stay for 15 days (depending on the project)
Requirements
  • Native/Fluent Italian (spoken & written)
  • Good level of English (B1 minimum)
  • Valid work eligibility for Portugal:
    • EU ID or Residence Card
    • Manifestação de Interesse
    • Visa under consultation (case-by-case)
Why Join Us?
  • Inclusive international work environment
  • Full relocation support for a smooth start
  • Strong career progression opportunities in a fast-growing company
  • Supportive training to set you up for success

How to apply:

Send your CV in English to (your recruitment email) with the subject Italian Customer Service Porto .

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German Customer Service Specialist Banking Project

Lisbon CBT

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German Customer Service Specialist Banking Project
Remote from Mainland Portugal | Full-Time, Rotative Shifts | Start Date: 18 September 2025

About the Role
Are you fluent in German and passionate about helping people? Do you thrive in a dynamic customer service environment and have proven sales experience?

Join our team to support customers of a leading German banking institution. From answering account-related queries to guiding clients through digital banking tools, youll be the trusted voice that delivers solutions with empathy and professionalism.

What You Will Do
Serve as the first point of contact for German-speaking clients via phone, email, and chat.
Resolve inquiries related to retail banking products, accounts, and transactions.
Guide customers through online banking access, mobile app usage, and T-PIN setup.
Recommend relevant banking services in line with customer needs (sales focus).
Ensure customer issues are resolved promptly and accurately.
What Were Looking For
Fluency in German (C2 level native or near-native) mandatory.
English (B2 or higher) for internal communication and training.
Sales experience mandatory.
Strong communication and active listening skills.
Ability to work remotely with a stable internet connection.
Residing anywhere in mainland Portugal or open to relocation (package provided).
Contract & Working Hours
Full-time, 40 hours/week.
Schedule: Monday to Sunday, 07:00 23:00 (rotative shifts).
Two rotative days off per week.
Remote work from mainland Portugal.
Relocation package for candidates moving from abroad.
Compensation & Benefits
Base salary: 1,100 gross (14 monthly payments).
Performance bonus: 100/month (paid over 12 months).
Meal allowance: 7.63/day.
Relocation package support for international hires.
Paid training provided.
Join a well-established project with strong career growth potential.
Why Join Us?
Be part of a reputable project in the German banking sector.
Work fully remotely without sacrificing stability.
Use your language and sales skills to build trust and deliver impact.
Collaborate with a diverse, international team in a supportive environment.

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Content Moderator with Italian

Lisbon CBT

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Join Our Team as an Italian-Speaking ECommerce Content Moderator (Lisbon, On-Site)
Are you passionate about the digital world and e-commerce? Do you have a sharp eye for detail and a talent for keeping online spaces safe and highquality? This is your chance to join a leading global company in Lisbon and play a key role in ensuring a safe and engaging experience for millions of e-commerce users.

Location
Lisbon (On-Site)

Schedule
24/7 operation Monday to Sunday (rotative shifts with 2 rotative days off)

Languages Required
Italian (C2) + English (B2)

About the Role
As a Content Moderator for a top e-commerce platform, you will review and moderate usergenerated content to ensure compliance with policies and maintain high quality standards. Youll use your cultural understanding, communication skills, and precision to safeguard the platforms integrity.

Key Responsibilities
Ensure Quality & Safety: Review and moderate content for compliance with platform and e-commerce policies.
Policy Compliance: Apply judgment to detect policy/legal issues and escalate as needed.
Stay Informed: Keep up-to-date with products, policies, and industry trends.
Adapt to Change: Work within evolving guidelines, schedules, and policies.
Manage Peaks: Handle increased workload during campaigns and promotions.
What Were Looking For
Fluency in Italian (C2) and good command of English (B2).
Strong moderation and decision-making skills.
Understanding of e-commerce platforms.
Empathy, resilience, and high tolerance for rotative, shift-based work.
Comfortable handling sensitive content.
What We Offer
Welcome Bonus: 2,000 (paid conditions apply)
Competitive Monthly Gross Salary: 1,000 (14 months)
Complexity Bonus: 100 (11 months)
Meal Allowance: 7.23/day (net)
Transport Allowance: 20/month (12 months)
Health Insurance: From Day 1 (free after 6 months, upon NIF & NISS registration)
Lisbon-Only Benefits:
Reimbursement of airfare (Economy class) up to 400 at the end of the 6th month of the contract.
Relocation package: Room in a shared apartment for up to 12 months, rent 280/month (utilities included, deducted from payslip).
Location & Relocation Policy
Lisbon Remote Role: Only open to candidates living between Coimbra and Algarve. No relocation provided.
Braga & Aveiro: No accommodation or relocation offered candidates must already live north of Coimbra.
Contract Details
Start Date: 25 September 2025
Contract Type: 6-month CDD (with possibility of extension)
Work Mode: On-Site Lisbon
Why Join Us?
Be part of a global e-commerce leader.
Work in a vibrant, sunny, and multicultural Lisbon office.
Enjoy stable employment with benefits from Day 1.

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German-Speaking Content Moderator (Lisbon, On-Site)

Lisbon CBT

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Join Our Team as a German-Speaking Content Moderator (Lisbon, On-Site)

Are you detailoriented, responsible, and able to keep a cool head under pressure?

Would you like to work in an international, dynamic environment while making a positive impact on the online community?

This is your chance to join an exciting contentmoderation project in Lisbon.

Location: Lisbon (On-Site)

Schedule: 24/7 Monday to Sunday (rotative shifts with 2 consecutive days off)

Languages Required: German (C1C2) + English (B2)

About the Role

As a Content Moderator, you will review and process reported online content in line with clearly defined community guidelines. You will ensure the platform remains safe and welcoming for all users.

What You Will Do
  • Review and evaluate content against community standards.
  • Identify violations and take appropriate action.
  • Handle sensitive content carefully and objectively.
  • Escalate complex cases according to company procedures.
  • Manage large volumes of reports, especially during highactivity periods like campaigns or promotions.
What Were Looking For
  • Fluency in German (C1 or C2) and good command of English (B2).
  • Strong communication skills with empathy and professionalism.
  • Resilience and the ability to make quick, sound decisions.
  • Willingness to work rotating shifts (including nights, weekends, and public holidays).
  • Important: Applicants must not have previously worked for ByteDance in any role, department, or country.
Salary & Benefits
  • Monthly Gross Base Salary: 1,100 (paid over 14 months/year)
  • Bonus: 100/month (paid over 11 months/year)
  • Welcome Bonus: 3,000 (onetime)
  • Additional Benefits:
    • Health insurance from day 1 of employment
    • Multicultural and dynamic work environment
    • Internal career growth opportunities
Contract Details
  • Initial contract: 6 months (renewable)
  • Shifts: 24/7 rotating schedule with 2 consecutive days off per week
Why Join Us?
  • Work on a highimpact global project.
  • Gain valuable experience in content moderation.
  • Receive attractive bonuses and benefits starting from day one
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Content Moderator (Italian + English) Lisbon, Portugal (On-Site)

Lisbon CBT

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Content Moderator (Italian + English) Lisbon, Portugal (On-Site)

Location: Lisbon Porto Salvo

Start Date: 2nd October 2025

Schedule: Monday to Friday, between 07:00 22:00 (Rotative shifts)

Days Off: Saturday & Sunday

About the Role

We are seeking detail-oriented and resilient Content Moderators to join our dynamic team in Lisbon. In this role, you will ensure a safe and respectful online environment by reviewing and moderating sensitive advertisements. This includes, but is not limited to, content related to:

  • Pornography & Nudity
  • Violence & Gore
  • Human Trafficking & Bullying
  • Drugs & Alcohol

Your work will directly help keep online platforms safe and compliant with company guidelines.

Contract & Salary
  • Base Salary: 1,000 gross/month (x14 months)
  • Performance Bonus: 380 (x12 months)
  • Meal Allowance: 7.23/day
  • Transport Allowance: 20/month
Benefits
  • Health Insurance: From Day 1 (monthly contribution; free after 6 months)
  • Meal & Transport Allowance (as above)
Relocation Package (Exceptional Offer)

For candidates relocating from outside mainland Portugal:

  • Flight Reimbursement: Up to 400 (economy class) at the end of the 6th month
  • Accommodation: Room in a shared apartment (max 12 months) with all bills included, 280/month (deducted from payslip)

For candidates already in mainland Portugal:

  • You are welcome to apply without relocation requirements!
Requirements
  • Fluent in Italian (C2)
  • Good English Skills (B2+)
  • Strong attention to detail and emotional resilience when handling sensitive content
  • Availability to work on-site in Lisbon (Porto Salvo)
Contract Type
  • On-Site Position
  • Full-time, Fixed Schedule (MondayFriday)

How to Apply:

Send your CV in English to (Insert Application Email/Link) with the subject: Italian Content Moderator Lisbon

Application Deadline: 2nd October 2025

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