23 Empregos para Especialistas Em Suporte Ao Cliente - Portugal

Na Fresenius Medical Care, oferecemos os melhores cuidados para que os doentes possam viver uma vida melhor. Combinando cuidados de alta qualidade, tecnologia médica inovadora e os nossos valores - "We Care, We Connect, We Commit" - estamos a liderar o futuro dos cuidados renais.
Somos pessoas que cuidam de pessoas, unidas por um objetivo comum e pelo compromisso de causar um impacto significativo. Juntos, estamos a criar um futuro que vale a pena viver para os nossos doentes, todos os dias.
No âmbito da nossa atividade, estamos a contratar enfermeiros especialistas para a nossa clínica **NephroCare Amadora.**
**Torne-se enfermeiro especialista da Fresenius Medical Care.**
Como enfermeiro especialista de diálise, apoiará os doentes através de tratamentos essenciais, garantindo segurança, rigor e empatia. Trabalhará em estreita colaboração com uma equipa de cuidados de saúde dedicada, num ambiente especializado e focado em cuidados de alta qualidade e centrados no doente. Se acha que o seu contributo pode ser uma mais-valia, pedimos que nos envie a sua candidatura.
**As suas responsabilidades:**
- Monitorizar, avaliar e acompanhar os doentes durante todo o tratamento e permanência na Clínica.
- Realizar a punção do acesso vascular, colheita de sangue, administração de medicação e tratamento de diálise, assim como outros procedimentos clínicos relacionados com a sua área de intervenção.
- Preparar e realizar o tratamento através de monitores de diálise e outros equipamentos técnicos, assegurando o seu normal funcionamento, higiene e segurança de acordo com os padrões estabelecidos.
- Registar com precisão os dados do tratamento e seguir as prescrições médicas e os protocolos internos.
- Colaborar com as equipas multidisciplinares da Clínica, apoiar no ensino e literacia para a saúde dos doentes e colaborar na integração de novos colaboradores.
- Desempenho de outras tarefas técnicas especializadas e administrativas relacionadas com a função, no âmbito das melhores práticas clínicas de cuidado aos doentes em vigor na empresa.
**O que oferecemos:**
- **Equilíbrio entre a vida profissional e pessoal:** As clínicas encerram ao domingo, horário de encerramento diário até às 24h (exceto em Clínicas que tenham a modalidade de diálise longa noturna).
- **Benefícios atrativos (*):**
- Seguro de saúde.
- Seguro de vida.
- Subsídio de alimentação (228,14 mensal).
- Folga no dia de aniversário (se coincidir com dia normal de trabalho).
- Majoração de dias de férias de acordo com a antiguidade e assiduidade, até ao limite de 2 dias (nos termos do CCT aplicável).
- Programa de Assistência ao Colaborador (programa internacional que proporciona apoio jurídico, financeiro e de saúde mental gratuito para colaboradores e seus familiares diretos).
- I **ncentivos financeiros (*):**
- Prémio anual correspondente a 1 mês de salário (pago proporcionalmente em 12 meses, de acordo com a assiduidade).
- Prémio "Recomende um Colega" de 1.500, por cada contratação bem-sucedida de Enfermeiros (trabalhadores por conta de outrem) recomendados por si, e que permaneçam ao serviço da empresa por um período pré-definido.
- **Desenvolvimento profissional:** Formação contínua e progressão de carreira. Caso não tenha experiência em hemodiálise oferecemos a possibilidade de realização de formação especializada de enfermagem em hemodiálise, remunerada e acreditada pela European Dialysis and Transplant Nurses Association/European Renal Care Association (EDTNA/ERCA).
- **Uma cultura de valorização:** A Fresenius Medical Care valoriza o seu bem-estar e crescimento profissional.
**(*) Os Benefícios e os Incentivos Financeiros são concedidos a título discricionário, e estão sujeitos às respetivas deduções de impostos, podendo ser alterados ou revogados pela Empresa, de acordo com as políticas e práticas de compensação em cada momento em vigor na Empresa.**
**Procuramos enfermeiros com:**
- Título de enfermeiro atribuído pela Ordem dos Enfermeiros (OE), com o averbamento da especialidade em uma das seguintes áreas:
+ Mestrado em Enfermagem Médico-Cirúrgica, na área de intervenção em Enfermagem Nefrológica.
+ Mestrado em Enfermagem Médico-Cirúrgica, na área de Enfermagem à Pessoa em Situação Crónica.
+ Mestrado em Enfermagem Médico-Cirúrgica, na área de Enfermagem à Pessoa em Situação Crítica.
+ Mestrado em Enfermagem Médico-Cirúrgica na área de Enfermagem à Pessoa em Situação Paliativa.
- Experiência em Hemodiálise (cuidados diretos ao IRCT) igual ou superior a 5 anos.
- Espírito de iniciativa, dinamismo e boa capacidade de comunicação e relacionamento interpessoal.
- Orientação para o trabalho em equipa e foco na pessoa doente
- Competências técnicas na área de Enfermagem, incluindo utilização de ferramentas técnicas, software, equipamentos médicos, ferramentas do Office, etc. (preferencial).
- Conhecimentos da língua inglesa (preferencial).
**NOTA:** anexar na candidatura cópia do cartão da OE e diploma de licenciatura.
**Faça parte da nossa equipa e ajudar-nos a cumprir a nossa missão:**
**Criar um futuro que vale a pena viver.**
**Para todos os doentes.**
**Em todo o Mundo.**
**Todos os dias.**

The Client Operations Manager runs, supports, or enables commercial transactions for Cisco's customers, partners, or internal stakeholders. He/She specializes in one or more areas of the end-to-end commerce process. The Client Operations Manager drives efficiency in operational processes with a focus on removing friction for stakeholders, improving productivity and ensuring positive customer experience and maintaining data quality. Ensure that Cisco's customers', partners' and internal stakeholders' transactions are executed seamlessly, with a constant focus on customer experience. Identify opportunities to streamline, automate or outsource segments of Cisco's commerce processes or internal processes. Enable clients to do business with Cisco more easily thru self-serve options, training. Perform data analysis using specialized domain knowledge and business expertise. Identify patterns in data, draw insights and make recommendations to fix issues, and optimize processes in order to avoid future issues and maintain data quality. Identify problems that impact ability to deliver, ability to achieve margins, or are areas of inconsistency in the business. Develop recommendations for new business processes and adaption of business tools in support of changes. Work with stakeholders to enable them to more smoothly perform transactions and conduct business with Cisco. Leads the engagement with strategic vendors and drives their performance management.
**Meet the Team** Cisco is a global leader in technology, driving the future of the internet and connecting the world through innovation. Our team powers the Demo Loan Services (DLS) program, a vital component of the sales lifecycle that enables customers to experience our cutting-edge hardware through trials and proof-of-concepts. We function as the operational backbone of this ecosystem, ensuring that equipment distribution is seamless, agile, and strategically aligned with our global business goals. Our team is a diverse, high-energy group of experts dedicated to operational excellence, rigorous vendor governance, and the continuous evolution of our distribution models. We find excitement in the fast-paced nature of the sales cycle and the opportunity to directly influence customer success by removing friction from the evaluation process and delivering high-impact results.
**Your Impact**
+ Oversee the global fulfillment ecosystem for Cisco's Demo Loan Services (DLS), ensuring high-precision delivery of equipment to support critical sales cycles.
+ Govern our third-party provider network by enforcing contractual KPIs and operational standards to maintain service excellence across the distribution chain.
+ Drive the evolution of our distribution models by identifying and implementing scalable process improvements that optimize cost-control and operational efficiency.
+ Manage service-related expenditures to ensure full alignment with Cisco's internal financial and compliance policies.
+ Lead cross-functional initiatives to modernize fulfillment capabilities, ensuring that operational changes are delivered with the agility required to meet evolving business needs.
**Minimum Qualifications**
+ 6-8 years of professional experience in supply chain operations, specifically within distribution, fulfillment, or vendor management.
+ Demonstrated experience managing third-party provider networks, including the oversight of contractual KPIs and operational standards.
+ Proven track record in analyzing operational trends and presenting data-driven findings to senior leadership.
+ Experience managing complex, cross-functional change initiatives within tight deadlines.
+ Proficiency with modern supply chain IT solutions, such as Warehouse Management Systems (WMS) or Transportation Management Systems (TMS).
**Preferred Qualifications**
+ Strong leadership capabilities with the ability to influence stakeholders across organizational boundaries to drive consensus.
+ Experience with Cisco's internal asset management programs or similar high-volume loan/demo service environments.
+ Certification or deep practical experience in Six Sigma or similar process improvement methodologies.
+ Comprehensive understanding of international trade management, compliance protocols, and shipping regulations for specialized hardware.
+ Excellent communication skills, with a demonstrated ability to build alignment and drive strategy among diverse, global teams.
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Job Requisition ID #**
26WD98368
**Position Overview**
Do you want the opportunity to be part of a startup-like environment and have a big impact on a brand-new product? Are you looking to be at the forefront of innovative new technology that will ultimately help people imagine, design, and make a better world? If so, come join the Autodesk Tandem team! Our mission is to create Digital Twin technology and solutions that will transform how buildings are designed, built, and operated.
We are seeking a Customer Adoption Specialist who has extensive experience with building automation systems and/or building management systems.
To be successful in this role you need to be passionate about AEC-O and the transformation that Digital Twin technologies will bring to the industry. You are a relentless advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and stakeholders.
**Responsibilities**
+ Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem
+ Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem
+ Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage
+ Design innovative ways to engage with customers using a variety of platforms to drive adoption
+ Create and deliver a variety of content and training materials to customers both online and in person
+ Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices
+ Help drive long-term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change
+ Partner with Marketing to procure, articulate and publish customer success stories
**Minimum Qualifications**
+ BA/BS in Technology Management, AEC-O Industry, or similar
+ Experience in Building Management Systems (BMS) and/or Building Automation Systems (BAS)
+ Experience with Owner/Operator relationship management and project delivery practices
+ Comprehensive knowledge of the built asset lifecycle and BIM
+ 5+ years' experience in customer implementation, support, or equivalent
+ Excellent communication skills, both written and verbal
+ Ability to present and engage with both internal and external stakeholders
+ Strong analytical, problem solving, decision-making and facilitation skills
+ Ability to convey complex workflows coherently to a live or virtual audience
+ Strong work ethic, high quality standards and passionate about great customer experiences
**The Ideal Candidate**
+ You are people centric; you want to help and serve our customers
+ You are driven, eager to learn, adapt, and grow. You seek out help and put it to good use
+ You are a diplomatic and influential and excel at negotiation and consensus-building
+ You have empathy for customers, understand their pain points and able to identify solutions
\#LI-SK1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
At Thermo Fisher Scientific, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner, and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development, and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
**Summarized Purpose:**
We are excited to be expanding our Medical Writing FSP Team in Europe. We are looking for a SMW to be dedicated to a client in the FSP space; experience in Structured Content Authoring systems and automation to support delivery would be preferred. We are seeking a talented and experienced Senior Medical Writer to join our team. The Senior Medical Writer will be responsible for developing high-quality clinical and regulatory documents, ensuring they meet all regulatory requirements and company standards.
**Key Responsibilities:**
+ Write and edit clinical and regulatory documents, including clinical study reports, protocols, investigator brochures, and regulatory submissions.
+ Collaborate with cross-functional teams to gather necessary information and ensure the accuracy and completeness of documents.
+ Ensure documents align with regulatory guidelines, company standards, and industry best practices.
+ Provide input on document content, structure, and presentation.
+ Review and provide feedback on documents prepared by other team members.
+ Manage timelines and deliverables for assigned projects.
+ Mentor and provide oversight to junior medical writers and ensure high-quality deliverables
+ Stay current with industry trends, guidelines, and regulatory requirements.
**Education and Experience:**
+ Bachelor's degree in a scientific discipline or equivalent and relevant formal academic / vocational qualification required; Advanced degree preferred.
+ Regulatory writing experience that provides the knowledge, skills, and abilities to perform the role (comparable to 5+ years).
+ Experience working in the pharmaceutical/CRO industry required.
+ Experience in managing and directing complex medical writing projects required.
+ EU CTR experience preferred.
**Knowledge, Skills, and Abilities:**
+ Excellent organizational and program management skills.
+ Proven leadership skills to manage and mentor a team of medical writers.
+ Extensive knowledge of regulatory guidelines and drug development processes.
+ Strong interpersonal and communication skills to build and maintain effective working relationships with colleagues and stakeholders.
+ Understanding of quality control processes to ensure compliance with regulatory requirements and internal standards.
+ Self-motivated and adaptable.
+ Excellent judgment; high degree of independence in decision making and problem solving.
Why Join Us?
When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You'll work in an environment where collaboration and development are part of the everyday experience-and where your contributions truly make a difference.
Apply today to help us deliver tomorrow's breakthroughs.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Sou uma empresa: Apt in Lisbon
O grupo APT IIN está no sector do alojamento turístico, neste momento conta com três unidades localizadas em zonas privilegiadas; Parque das Nações, Centro de Lisboa e Centro de Cascais. Estamos a crescer as nossas equipas de Apoio ao Cliente/ Receção, procuramos recrutar para os diferentes níveis de receção, pessoas hospitaleiras, com personalidade, confiança e dinamismo capaz de apresentar com orgulho e entusiasmo o nosso espaço, prestar um bom serviço, garantindo uma experiência exclusiva aos nossos hospedes. Local de Trabalho: Lisboa Função : - Receção dos hóspedes; - Transmissão aos hóspedes de toda a informação referente à estadia; - Realização de todo o processo de registos no check-in e check-out; - Resposta a pedidos especiais e reclamações, de forma a proporcionar uma boa experiência; - Resposta a pedidos e tratamento de Reservas diretas no sistema; - Fecho de caixa. Perfil e requisitos do Candidato: - Carta de Condução - Obrigatório - Forte motivação para o atendimento ao cliente; - Disponibilidade para trabalhar por turnos de manhã e tarde, incluindo trabalhar aos fins de semana de forma rotativa, c/ 2 folgas semanais; - Domínio de Inglês, valoriza-se o conhecimento de outras línguas; - Boa apresentação e dinamismo, forte sentido de responsabilidade; Oferecemos: - Salário de acordo com experiencia e competências - Subsídios de línguas de acordo com o numero de línguas faladas - Abono falhas de caixa - Subsídio de Alimentação; - Prémios de desempenho Apostamos no desenvolvimento das competências dos nossos colaboradores, o que lhes possibilita evolução com progressiva melhoria nas condições. Se tem vontade de trabalhar por objetivos, melhorar progressivamente a sua remuneração e cumpre os requisitos, envie o seu Curriculum Vitae com foto atual para , indicando no assunto a referência "Apoio Cliente - Rececionista M/F"
Requisitos :

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Join Us as an Associate Medical Director - Make an Impact at the Forefront of Innovation
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
**Discover Impactful Work:**
The Medical Director will provide medical support and medical advice for clinical trials and safety evaluation within our client environment.
**A day in the Life:**
+ Provide medical leadership to the study teams, including creating clinical trial protocols while implementing the latest scientific information, contribute to site selection, involved in review and approval of study protocols and amendments, Clinical Study Reports (CSRs), Informed Consent Forms (ICFs), Case Report Forms (CRFs), protocol deviation decisions and other clinical documents as required for the conduct of clinical trials
+ Real time Medical Monitoring of clinical studies: ensure medical validity of each individual primary endpoint as well study subject safety, while ensuring medical issues are identified early. Pro-active customer concern and correction of issues in consultation with the Global Medical Indication Lead
+ During initial review of protocol, consults with internal groups and support staff regarding procedural and budgetary items and the necessity for change due to any subsequent protocol amendments. Acquires other functions' dedication to close gaps and address issues timely and effectively. Serves as chief liaison between sponsor and all PPD internal departments performing the required tasks during all study phases. Educates Investigator sites by delivering a protocol specific lab procedures presentation and demonstration during an investigator meeting. Controls, handles and follows day to day activities during the course of the clinical trial to resolve any issues and answer queries
+ Medical point of contact for all internal and external stakeholders: Interact with the investigators as needed, answer questions of IRBs and Health Authorities, prepare and present material to the study executive and independent safety committee if applicable; medical training of site staff at Investigator meetings; CRA training in new indications
+ Ensure study compliance for all medical aspects by understanding and applying all relevant SOPs and GCP
+ Closely collaborate with the cross functional study team members in order for medical risks, issues, and results to be clear to all involved parties
**Education**
+ Medical Doctor, with a specialty in Pulmonology, shown clinical experience running Pneumonology` patients in hospital practice
+ Industry experience in clinical development required (1-2 years)
**Knowledge, Skills, Abilities**
+ Significant experience within pharmaceutical industry, clinical trials and pharmaceutical medicine is critically important
+ Fluent in spoken and written English
+ Shown understanding and experience with NDA submission process.
+ Shown understanding of regulatory guidelines for adverse event reporting
+ Strong communication & presentation skills and is a strong teammate
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
**Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Date Posted:**

**Country:**
Portugal
**Location:**
Sede OTIS, Portugal
**Gostarias de fazer parte de um setor estável, com muitas oportunidades de desenvolvimento profissional?**
Na **OTIS** , empresa multinacional de referência no setor da elevação, estamos a recrutar um/a **TÉCNICO (H/M) ESPECIALISTA DE ELEVADORES** para a Sede em **Mem Martins (Sintra):**
As suas funções serão:
+ Acompanhar e apoiar as equipas técnicas nas atividades de instalação, manutenção e modernização de elevadores e escadas rolantes;
+ Realizar diagnósticos e propor soluções técnicas sob supervisão;
+ Garantir o cumprimento das normas de segurança, qualidade e prazos nos projetos em campo;
+ Acompanhar a interface entre engenharia, equipa técnica e clientes;
+ Participar em formações técnicas e desenvolver habilidades de liderança e gestão de equipas.
Para ser bem-sucedido/a nesta posição, precisa de:
**FORMAÇÃO** :
12º ano, preferencialmente Curso técnico profissional, numa das seguintes áreas: eletricidade, eletromecânica, eletrónica, automação e/ou mecânica; mecânica industrial (não obrigatório)
**EXPERIÊNCIA** :
Experiência prévia no sector dos elevadores (preferencialmente)
**OUTROS** :
- É indispensável uma carta de condução B válida.
**OFERECEMOS:**
+ **Formação contínua** : Acesso a experiências de aprendizagem flexíveis e relevantes que impulsionam o teu desenvolvimento profissional (cursos de línguas, formações universitárias, etc.).
+ **Subsídio de Alimentação**
+ **Benefícios principais:** Plano de Saúde Medis, Plano de Pensões, Seguro de acidentes pessoais e seguro de vida.
+ **Clube Otis** : Atividades, descontos e vantagens exclusivas para colaboradores.
+ **Excelente ambiente de trabalho** , com equipas colaborativas e um contexto que valoriza o talento e a iniciativa.
+ **Benefícios adicionais**
**Porquê a OTIS?** Farás parte de uma empresa verdadeiramente internacional, impulsionada pelo talento, que valoriza a **Segurança** , a **Ética** , a **Qualidade** , a **Inovação** e as **Oportunidades para os Colaboradores** .
**Procuramos profissionais comprometidos** , com foco na segurança, capacidade de trabalhar em equipa e de forma autónoma, curiosidade técnica e adaptabilidade.
**\#BuildWhatsNext**
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. 
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
**Discover Impactful Work:**
The (Senior) Medical Director will provide medical support and medical advice for clinical trials and safety evaluation within our client environment.
**A day in the Life:**
**Provide medical leadership to the study teams, including creating clinical trial protocols while implementing the latest scientific information, contribute to site selection, involved in review and approval of study protocols and amendments, Clinical Study Reports (CSRs), Informed Consent Forms (ICFs), Case Report Forms (CRFs), protocol deviation decisions and other clinical documents as required for the conduct of clinical trials**
**Real time Medical Monitoring of clinical studies: ensure medical validity of each individual primary endpoint as well study subject safety, while ensuring medical issues are identified early. Pro-active customer concern and correction of issues in consultation with the Global Medical Indication Lead**
**During initial review of protocol, consults with internal groups and support staff regarding procedural and budgetary items and the necessity for change due to any subsequent protocol amendments. Acquires other functions' dedication to close gaps and address issues timely and effectively. Serves as chief liaison between sponsor and all PPD internal departments performing the required tasks during all study phases. Educates Investigator sites by delivering a protocol specific lab procedures presentation and demonstration during an investigator meeting. Controls, handles and follows day to day activities during the course of the clinical trial to resolve any issues and answer queries**
**Medical point of contact for all internal and external stakeholders: Interact with the investigators as needed, answer questions of IRBs and Health Authorities, prepare and present material to the study executive and independent safety committee if applicable; medical training of site staff at Investigator meetings; CRA training in new indications**
**Ensure study compliance for all medical aspects by understanding and applying all relevant SOPs and GCP**
**Closely collaborate with the cross functional study team members in order for medical risks, issues, and results to be clear to all involved parties**
**Education**
+ Medical Doctor, with a specialty in Nephrology, shown clinical experience running nephrology` patients in hospital practice
+ Industry experience in clinical development required
**Knowledge, Skills, Abilities**
+ Significant experience within pharmaceutical industry, clinical trials and pharmaceutical medicine is critically important
+ Fluent in spoken and written English
+ Shown understanding and experience with NDA submission process.
+ Shown understanding of regulatory guidelines for adverse event reporting
+ Strong communication & presentation skills and is a strong teammate
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
**Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Job location:** Lisbon, Portugal
**Schedule:** Monday to Friday, 8am to 5pm
**About the role:**
+ You will be answering to the Users of GPS Navigation Tool (E-mail and Inbound Calls) identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
+ Provide general and technical support to customers who use any of our client's paid products
+ Escalate complex problems according to defined procedures
**We are looking for:**
+ At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
+ Good communication skills, both verbal and oral
+ Excellent Slovak native level written and spoken communication skills
+ Fluency in English
+ Proactive attitude and strong team-spirit
+ Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
+ Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
+ Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
+ Valid Legal Work Permit
**Benefits**
+ Opportunity to be part of a global organization focused on development,
+ Open-minded and multinational environment,
+ Training & development opportunities including language courses,
+ Professional development and clear career path,
+ Full equipment and paid training provided from the first day of work,
+ Extensive benefits package: private medical healthcare, life insurance, cafeteria benefits,
+ Relocation allowance and assistance - Only applies to new hires relocating from outside of Portugal.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.