Shopping Centre Operations Manager

col-wide
Job Description:CBRE Portugal is looking for a
Operations Managerto be part of a Property Management team responsible for one Shopping Centre in
São João da Madeira. ABOUT THE ROLEThe Operations Manager will report hierarchically to the Shopping Centre Director and functionally to the Head of CBRE's Property Management Technical Department. The candidate will be responsible for the daily Operations (hard and soft facilities) of the Shopping Centre, also providing support to the definition and implementation of investment plans. The Operations Manager will help in the preparation of tender processes, hiring and management of third party services related with Facilities Management, such as Maintenance, Human Security, Electronic Security, Cleaning, Gardening and Landscaping, Pest Control, etc. The Operations Manager participates not only in the tender processes for regular services, but also for occasional services, such as construction works, upgrades or repairs of the technical infrastructures, managing the entire process, from tender to works monitoring, reception and guarantees supervision. He/she will also have to perform, follow and report internal and external technical inspections of the assigned portfolio, ensuring that the assets meet with all regulations and legal requirements. Close monitoring and management of Utilities, such as Energy and Water will also be part of the set of roles for this position. TECHNICAL ROLEEnsure asset's systems & equipment availability and operation in optimum and efficient conditions, including mechanical and electrical equipment. Participate in the definition of the preventive maintenance plan ensuring its suitability for every type of asset and its systems and equipment, to achieve the best outcomes at the most
- effective solutions. Evaluate all proposed corrective works in the facilities concerning its suitability, technical approach, tenant's operations impact and costs. Participate in the definition and monitoring of the SLA's and the KPI's that will be agreed with the service providers to ensure the service is properly served. Preparation of general and technical requirements (technical specifications documents) for tender processes. Undertake property inspections to ensure internal, client and building compliance. MANAGEMENT ROLEPrepare, control and execute the service charges budget and investment plan. Ensure that all Service Level Agreements are accomplished by the providers. Participate in the internal service providers' evaluation programme. Tender, analyse, award, coordinate and monitor operations, repairs and construction works. Prepare regular reporting regarding the asset condition and fulfill of legal and technical requirements. OTHER DUTIES AND RESPONSIBILITIESParticipation in certification processes related with sustainability, energy, health and safety or environmental standards (ex: LEED, BREEAM, ISO 50001, ISO18001, ISO 1400, etc. ). Deal with visitors and tenants queries and claims. Ensure legal compliance of the assets regarding all technical, environmental and health and safety requirements. Participate in the definition of improving strategies for systems & equipment operation, regarding economical, energy and environmental aspects. Develop and solidify existing relationships with clients ensuring high satisfaction levels. Identify opportunities for innovation, service development and
- selling services. PROFILEEngineering background with at least 5 years of experience in property, maintenance or facilities management, especially in the Retail sector. Knowledge and experience in Health and Safety at work procedures will be considered a plus. The candidate must have the personal qualities to demonstrate potential for further advancement, including drive, commitment,
- initiation of activity, client service perspective and lateral thinking. The ability to work as part of a team is essential. Must have excellent written, verbal and presentation skills. Other requirements include strong IT skills (CAD, MS Word, MS Excel & MS Power
Point) and
- supporting for document production. Candidate must be fluent in Portuguese and English. Spanish is a plus.