Account Manager Porto

Account Manager Porto Porto, Portugal Full time

Optylon krea is our real estate development and investment management firm. With two decades of industry leadership, we have managed assets worth €1.8 billion representing over 1 million square meters across Portugal and Turkey. We also act as strategic investment advisors for risk capital funds with €200 million equity in Portugal.

Ando Living is our premium serviced-residences brand, the emerging powerhouse in hospitality. Our architects infuse organic elegance into each Ando Living property, equipping them with the finest amenities and the market's best. Being guest centric, we deliver unparalleled living experiences to our international guests. With 10 buildings in Portugal and Turkey, and more under construction, we are expanding our unique European hospitality network to the most vibrant cities like Madrid, Paris, and London.

We have managed over 150,000 bookings, welcomed 400,000 guests, and generated more than €40m revenues for our property owners. Currently operating 1,200 apartments, we are on track to amplify our portfolio to 5,000 apartments across EMEA in the coming years.

LovelyStay , the hospitality arm of Optylon Krea, is a market leading tech oriented short-term rental property manager. We have built an innovative and unique digital platform and algorithm, enabling us to deliver the most cost & time-effective and pleasant experience to both our property owners and guests. We, at LovelyStay, are focused on offering a friendly and quality lodging service to our beloved guests.

We look for talented people who have a passion for customer satisfaction and high-end serviceWe are looking for a pro-active, ambitious person, willing to work in a multicultural environment full of challenges!

What is your Mission?

• Singularly manage various properties & clients;
• Communicate daily with clients, partners, and suppliers by e-mail, phone calls, WhatsApp, etc
• Host meetings with clients
• Create and analyze revenue reports to evaluate the performance of the properties under your management
• Regularly visit properties inspecting for damage/inefficiencies & coordinate necessary maintenance
• Cross and upsell services or equipment
• Gather quotes from external suppliers
• Control expenses and coordinate a monthly P&L with your team members

What do we Need?

• Have a degree, preferably in something you enjoyed
• Have experience in a job role where you dealt with clients, either in a sales or account management position
• Portuguese (fluent/proficient) & English (fluent/proficient) are mandatory. In addition to this, being proficient in French is also very desirable
• Excellent communication & interpersonal skills to have the ability to develop & maintain strong relationships with clients & suppliers
• You’re able to prioritize tasks
• Self-motivated: has no problem being self-accountable and reliable to working alone, used to working towards targets and commissions
• Be client-oriented and have inter-disciplinary and inter-department capabilities
• Flexibility; each day can vary, this role requires agility to work either in the office or travel to a property as needs arise
• Problem-solving mindset, strategical thinking, and research skills (ability to analyze situations, anticipate, identify, and define problems)
• Be enthusiastic, energetic & a “go-getter” who is passionate about the role
• Have a desire to represent the company with integrity

We offer:

• Quarterly and yearly bonuses based on performance
• Transport Expenses
• Company Events
• Friendly Environment

Are you excited about the work opportunity you found? Get more familiar with our company, business and people who work for us!